Fiserv, Inc. Improved System Performance & Significantly Reduced Operating Cos


This case study of Fiserv, Inc. is based on a November 2012 survey of BMC MainView customers by TechValidate, a 3rd-party research service.

“By being able to proactively monitor our mainframe systems and react to potential issues, [with BMC MainView] our organization has been able to provide superior support to our clients.”


  • Addressed the following mainframe environment monitoring challenges by deploying BMC MainView:
    • Lack of visibility across mainframe environment resulted in slow identification of performance problems
    • Slow problem resolution contributed to missed service level agreements
    • Increased complexity contributed to higher mainframe operating costs
  • Solved the following mainframe monitoring challenges with BMC MainView:
    • Reduced time required to diagnose performance problems across complex mainframe environment
    • Improved service level agreement adherence by quickly identifying problems
    • Increased application and system availability/uptime through proactive monitoring

Use Case

  • Replaced or selected BMC MainView over the the following solutions:
    • IBM Tivoli Omegamon
    • IBM RMF
    • ASG TMON
  • Deploys 5,001 – 10,000 General Purpose MIPS in their data center (production, development & test environment).
  • Have implemented the following BMC MainView monitoring components:
    • BMC MainView for CICS
    • BMC MainView for WebSphere MQ
    • BMC MainView for z/OS
    • BMC MainView SRM


  • Chose BMC MainView for the following reasons:
    • Ease of use
    • Tightly integrated solution
    • Centralized alerts/alarms
    • Quality of solution
  • Achieved the following results with BMC MainView:
    • Reduced operating expenses: By 25% – 49%
    • Improved business availability: By 50% – 74%
    • Increased staff productivity: By 50% – 74%
    • Minimized risk to the business: By 50% – 74%
    • Improved system performance: By 75% or greater

About This Data

This data was sourced directly from verified users of MainView Data by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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