TechValidate Research on MainView Data

These pages present data that TechValidate has sourced via direct research with verified customers and users of MainView Data. TechValidate stands behind the authenticity of all published data. Learn more »



2,015 Customers Surveyed

12,577 Data Points Collected

205 Published TechFacts

76 Published Charts

340 Published Case Studies



Featured Research Collections for MainView Data

Curated collections and slideshows of TechValidate research data on MainView Data.



Selected Research Highlights


Key Benefits of BMC Middleware Management

What are the key benefits that you have realized with BMC Middleware Management?

Reduced the time to isolate problems
53%
Improved the performance of our middleware and associated applications
26%
Reduced middleware and associated application outages
32%
Increased IT staff productivity
38%
Mitigated risk of missed SLAs or poor customer satisfaction
26%
Other
25%

Case Study: Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a August 2013 survey of BMC Middleware Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“BMC Middleware Management provides in-depth monitoring of the WebSphere MQ environment and queues.”

Challenges

  • Solved the following problem by deploying BMC Middleware Management:
    • The aggravation of resource requirements and increased complexity caused by the addition of new technologies
  • Chose BMC Middleware Management over the competition for the following reasons:
    • Increase availability of middleware systems
    • Manage middleware load and capacity
    • Quickly identify and resolve performance problems

Use Case

  • Has deployed the following BMC Middleware Management solution:
    • BMC Middleware Monitoring
  • Manages the following middleware technology with BMC Middleware Management:
    • IBM WebSphere MQ

Results

  • Finds the following to be key benefit of BMC Middleware Management:
    • Reduced time isolating problems:

Increased Staff Productivity

When thinking about the deployment of BMC MainView, by approximately what percentage have you increased staff productivity?

By 75% or greater: 8%
By 50% - 74%: 18%
By 25% - 49%: 24%
By 10% - 24%: 21%
By less than 10%: 29%

Are you missing SLAs?

28% of surveyed IT organizations addressed slow problem resolution which contributed to missed service level agreements by deploying BMC MainView.

BMC MainView Chosen for Overall Value

37% of surveyed IT organizations chose BMC MainView for overall value.

Case Study: Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a June 2013 survey of Application Performance Management by BMC Software customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“BMC Application Performance Management allows us to test our application from the outside going in.”

Challenges

  • Solved the following problems with the BMC APM solution:
    • Know about issues before users start calling the service desk
    • Increase visibility into end user experience
    • Avoid outages and undetected slowdowns
    • Meet customer and business expectations/SLAs
  • Needed to purchase an application performance management solution for the following reasons:
    • End user experience monitoring
    • Synthetic transaction monitoring
    • Deep-dive application tier diagnostics
    • Transaction tracing across technologies
    • Ease of deployment, configuration, and ongoing management
    • SaaS

Use Case

  • Chose the BMC APM solution over the following competitors:
    • Compuware
    • HP
    • IBM
  • Purchased the BMC APM solution for the following reasons:
    • Visibility into application performance from the end-user perspective
    • Ease of deployment, configuration, and ongoing management

Results

  • Increased their application performance and availability by > 50% with the BMC APM solution.
  • Reduced the time needed to detect end user issues by > 50% with the BMC APM solution.
  • Reduced the time required to resolve end user issues by > 50% with the BMC APM solution.
  • Has realized the following key benefits with BMC’s APM solution:
    • Reduced the time necessary to detect problems
    • Reduced the time necessary to diagnose and resolve problems
    • Improved the end-user experience
    • Improved the performance and availability of applications
    • Increased staff productivity
    • Mitigated the risk of missed SLAs and poor end-user satisfaction


More to Explore



About MainView Data

MainView’s proactive monitoring, automated problem solving, and storage solutions keeps a customer's mainframe running at peak performance.

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