BlueJeans by Verizon Research Charts

BlueJeans Events Customer Research

What were the most significant product requirements that led you to select BlueJeans Events?

Join from any endpoint capabilities (e.g., mobile, laptops, conference rooms)	68%
Robust event tool that could accommodate larger audiences	65%
Audience interaction and engagement tools (polling, Q&A, hand raising, etc.)	58%
No app downloaded needed for attendees/presenters to join via the browser	55%
High-quality video production solution	48%
Solution to better manage the on-screen audio, video, and presenter experience (e.g., moderator dashboard)	42%
Restricted invitation and registration features	35%
Unlimited Event recording and sharing	35%
Event assistance options for before, during, and after Events	32%
Command Center for Event Analytics, troubleshooting, and performance testing	26%
Easy and high-quality content sharing—pre-recorded footage/videos, documents, screen share, etc.	26%
High-security assurances	26%
Bandwidth optimization during live events (BlueJeans Accelerator)	23%
Universal Accessibility—Automatic, real-time closed captioning, keyboard controls, and screen readers to support users with disabilities.	16%
Live streaming and embeddable event streams on websites and third-party platforms (i.e. Facebook)	13%
Other	6%

BlueJeans Events Customer Research

Why were you looking to switch from your previous virtual events platform?

Why were you looking to switch?

Wanted a simpler event management solution	41%
Wanted better audio and video quality	25%
Wanted more audience engagement features	25%
Wanted a more scalable solution	22%
Wanted better event support	19%
Wanted better pricing	19%
Wanted a more reliable solution	16%
Wanted better security	16%
Wanted a better mobile experience	6%
Other	41%

BlueJeans Events Customer Research

Why were you looking to switch?

Wanted a simpler event management solution	41%
Wanted better pricing	19%
Wanted more audience engagement features	25%
Wanted better audio and video quality	25%
Wanted better security	16%
Wanted better event support	19%
Wanted a more reliable solution	16%
Wanted a better mobile experience	6%
Wanted a more scalable solution	22%
Other	41%

BlueJeans by Verizon Customer Research

Top 5 capabilities that influenced your decision to purchase BlueJeans?

Ease-of-Use—Intuitive design prevents the interface from being clogged by feature overload	63%
HD Video—Premium 720p-to-1080p quality delivered for video calls and content sharing	36%
World-Class Audio—Dolby Voice integration delivers crystal-clear sound with intelligent noise reduction	32%
Enterprise-Grade Security—Standards-based security posture satisfies the most stringent compliance requirements	29%
Industry-Leading Interop—consistent performance across desktops, mobile devices, and browsers	27%

BlueJeans by Verizon Customer Research

Top three reason users were looking to switch?

Wanted better security	38%
Wanted better audio and video quality	36%
Wanted a more reliable solution	26%
Wanted better pricing	26%

BlueJeans Events Customer Research

Select any of the following events or webcasting solutions you’ve used in the past.

WebEx Events Center	79%
GoToWebinar	56%
ZOOM Webinar	47%
ON24	12%
Brightcove	12%
Panopto	12%
MediaPlatform	3%

BlueJeans Events Customer Research

Please indicate the number of event types your organization hosts each year:

0 Events 1–4 Events 5–9 Events 9 or More Events

CEO Town Halls
Departmental All Hands (e.g., Sales, Engineering)
Investor Relations or Earnings Calls
Sales Enablement and/or Virtual Training
Marketing Webinars

BlueJeans Events Customer Research

For the following listed benefits, please rate how BlueJeans Events has impacted your organization:

Significantly improved Improved Did not improve

Organizational alignment with corporate strategy
Perception of senior leadership
Employee participation in all hands
Employee retention of information communicated at all hands
Costs associated with all hands production
Quality of all hands events

BlueJeans Events Customer Research

What were the most significant product requirements that led you to select BlueJeans Events?

We needed a tool that allows attendees to join from any endpoint (mobile, laptops, conference rooms)	72%
We needed a robust tool that could accommodate larger audiences	60%
We needed a solution to better manage and monitor event quality	43%
We needed a tool that could optimize bandwidth during live events	40%
We needed a video-first events solution	34%
We needed a solution that could foster more audience interaction and engagement	32%

BlueJeans Events Customer Research

What were the biggest drivers for your organization to implement BlueJeans Events?

Our previous solution failed to deliver an interactive experience that engaged our employees	31%
We had a negative experience with our previous all-hands solution (e.g., poor quality)	29%
Our digital transformation project drove us to explore a more compelling approach for corporate communications	20%
We were experiencing a major organizational change and needed a platform to share information with employees (e.g., Merger/Acquisition)	18%
Our previous solution was too expensive	16%
We hired a new leader that wanted a better way to communicate with the organization	15%

BlueJeans Customer Research

Please indicate whether you agree or disagree with each statement below:

Strongly Agree Agree Neutral Disagree

BlueJeans helps us improve employee productivity with a simple user experience.
Using BlueJeans helps teams complete projects faster.
BlueJeans saves us money by consolidating video, audio and web conferencing costs into a single meetings platform.
BlueJeans enables us to get more value out of our existing video conferencing systems.
BlueJeans enables teams to do their best work.

BlueJeans Rooms with Dolby hardware Customer Research

Overall, how satisfied are you with your BlueJeans Rooms with Dolby hardware?

Satisfied: 97%

Dissatisfied: 3%

BlueJeans Network Customer Research

Why did your company choose BlueJeans?

Ease of use - requires little-to-no training	75%
Video/Audio quality	48%
Recommended by a peer/colleague	25%
Management & analytics functionality	23%
Security features/certifications	16%
Post-sale experience (onboarding, support, training)	14%

BlueJeans Network Customer Research

Enterprises prefer BlueJeans over Cisco Webex and MS Skype for integrated video conferencing.

What vendor(s) did you evaluate before selecting BlueJeans?

Webex	68%
Skype for Business	55%
Cisco (TelePresence or Spark)	35%
Polycom	35%

BlueJeans Network Customer Research

Why rip and replace? Large enterprises are successfully using BlueJeans to integrate legacy video conferencing systems.

What were the top drivers for your investment into BlueJeans?

Inability to easily connect our existing video conferencing investments across meetings	59%
Too much IT support required for video meetings	34%
Poor collaboration across remote teams, external partners, agencies, and/or consultants	28%
Poor usage, uptake and adoption of current video conferencing investments	28%
The need to consolidate audio/document/video conferencing systems	28%

BlueJeans Network Customer Research

What are you waiting for?

BlueJeans customers achieved the following benefits. You can too!

Improved usage of existing videoconferencing investments / technology	58%
Improved collaboration across internal teams, external partners, agencies, consultants	51%
Reduction in travel / budget	43%
Consolidation of collaboration solutions (web, audio, video)	35%
Increase in the number of endpoints supported with available resources	29%

BlueJeans Network Customer Research

Reduce Your Video Conferencing Trouble Tickets

42% of BlueJeans customers experience a sizable decrease in video conferencing trouble tickets following implementation.

81-100% decrease in trouble tickets: 6%

61-80% decrease in trouble tickets: 7%

41-60% decrease in trouble tickets: 13%

21-40% decrease in trouble tickets: 16%

BlueJeans Network Customer Research

Want to eliminate technical barriers between video conference room systems, computers, and mobile devices? Integrate them with BlueJeans!

Average number of video conferencing systems being integrated by BlueJeans customers:

2: 32%

3: 24%

4: 12%

5: 4%

6 or more: 4%

BlueJeans Network Customer Research

Enterprises prefer BlueJeans over Microsoft and Cisco for integrated video conferencing.

What vendor(s) did you evaluate before selecting BlueJeans?

Skype for Business	53%
Webex	53%
Cisco (TelePresence or Spark)	30%
Polycom	30%
Google Meet (Hangouts)	24%
Zoom	21%
LifeSize	11%

BlueJeans Network Customer Research

With BlueJeans, your existing video conferencing equipment won’t sit idle.

76% of BlueJeans customers experience a substantial increase in video conferencing usage following implementation.

>100% (more than doubled): 15%

81-100% increase: 3%

61-80% increase: 15%

41-60% increase: 19%

21-40% increase: 24%

TechValidate Research on BlueJeans by Verizon

20 Charts

Why were you looking to switch from your previous virtual events platform?

Enterprises prefer BlueJeans over Cisco Webex and MS Skype for integrated video conferencing.

Why rip and replace? Large enterprises are successfully using BlueJeans to integrate legacy video conferencing systems.

What are you waiting for?

Reduce Your Video Conferencing Trouble Tickets

Want to eliminate technical barriers between video conference room systems, computers, and mobile devices? Integrate them with BlueJeans!

Enterprises prefer BlueJeans over Microsoft and Cisco for integrated video conferencing.

With BlueJeans, your existing video conferencing equipment won’t sit idle.