TechValidate Research on BlueJeans by Verizon

17 Charts


BlueJeans by Verizon Customer Research

Top 5 capabilities that influenced your decision to purchase BlueJeans?

Ease-of-Use—Intuitive design prevents the interface from being clogged by feature overload
63%
HD Video—Premium 720p-to-1080p quality delivered for video calls and content sharing
36%
World-Class Audio—Dolby Voice integration delivers crystal-clear sound with intelligent noise reduction
32%
Enterprise-Grade Security—Standards-based security posture satisfies the most stringent compliance requirements
29%
Industry-Leading Interop—consistent performance across desktops, mobile devices, and browsers
27%

BlueJeans by Verizon Customer Research

Top three reason users were looking to switch?

Wanted better security
38%
Wanted better audio and video quality
36%
Wanted a more reliable solution
26%
Wanted better pricing
26%

BlueJeans Events Customer Research

Select any of the following events or webcasting solutions you’ve used in the past.

WebEx Events Center
79%
GoToWebinar
56%
ZOOM Webinar
47%
ON24
12%
Brightcove
12%
Panopto
12%
MediaPlatform
3%

BlueJeans Events Customer Research

Please indicate the number of event types your organization hosts each year:

0 Events 1–4 Events 5–9 Events 9 or More Events

CEO Town Halls
Departmental All Hands (e.g., Sales, Engineering)
Investor Relations or Earnings Calls
Sales Enablement and/or Virtual Training
Marketing Webinars

BlueJeans Events Customer Research

For the following listed benefits, please rate how BlueJeans Events has impacted your organization:

Significantly improved Improved Did not improve

Organizational alignment with corporate strategy
Perception of senior leadership
Employee participation in all hands
Employee retention of information communicated at all hands
Costs associated with all hands production
Quality of all hands events

BlueJeans Events Customer Research

What were the most significant product requirements that led you to select BlueJeans Events?

We needed a tool that allows attendees to join from any endpoint (mobile, laptops, conference rooms)
72%
We needed a robust tool that could accommodate larger audiences
60%
We needed a solution to better manage and monitor event quality
43%
We needed a tool that could optimize bandwidth during live events
40%
We needed a video-first events solution
34%
We needed a solution that could foster more audience interaction and engagement
32%

BlueJeans Events Customer Research

What were the biggest drivers for your organization to implement BlueJeans Events?

Our previous solution failed to deliver an interactive experience that engaged our employees
31%
We had a negative experience with our previous all-hands solution (e.g., poor quality)
29%
Our digital transformation project drove us to explore a more compelling approach for corporate communications
20%
We were experiencing a major organizational change and needed a platform to share information with employees (e.g., Merger/Acquisition)
18%
Our previous solution was too expensive
16%
We hired a new leader that wanted a better way to communicate with the organization
15%

BlueJeans Customer Research

Please indicate whether you agree or disagree with each statement below:

Strongly Agree Agree Neutral Disagree

BlueJeans helps us improve employee productivity with a simple user experience.
Using BlueJeans helps teams complete projects faster.
BlueJeans saves us money by consolidating video, audio and web conferencing costs into a single meetings platform.
BlueJeans enables us to get more value out of our existing video conferencing systems.
BlueJeans enables teams to do their best work.

BlueJeans Rooms with Dolby hardware Customer Research

Overall, how satisfied are you with your BlueJeans Rooms with Dolby hardware?

Satisfied: 97%
Dissatisfied: 3%

BlueJeans Network Customer Research

Why did your company choose BlueJeans?

Ease of use - requires little-to-no training
75%
Video/Audio quality
48%
Recommended by a peer/colleague
25%
Management & analytics functionality
23%
Security features/certifications
16%
Post-sale experience (onboarding, support, training)
14%

BlueJeans Network Customer Research

Enterprises prefer BlueJeans over Cisco Webex and MS Skype for integrated video conferencing.

What vendor(s) did you evaluate before selecting BlueJeans?

Webex
68%
Skype for Business
55%
Cisco (TelePresence or Spark)
35%
Polycom
35%

BlueJeans Network Customer Research

Why rip and replace? Large enterprises are successfully using BlueJeans to integrate legacy video conferencing systems.

What were the top drivers for your investment into BlueJeans?

Inability to easily connect our existing video conferencing investments across meetings
59%
Too much IT support required for video meetings
34%
Poor collaboration across remote teams, external partners, agencies, and/or consultants
28%
Poor usage, uptake and adoption of current video conferencing investments
28%
The need to consolidate audio/document/video conferencing systems
28%

BlueJeans Network Customer Research

What are you waiting for?

BlueJeans customers achieved the following benefits. You can too!

Improved usage of existing videoconferencing investments / technology
58%
Improved collaboration across internal teams, external partners, agencies, consultants
51%
Reduction in travel / budget
43%
Consolidation of collaboration solutions (web, audio, video)
35%
Increase in the number of endpoints supported with available resources
29%

BlueJeans Network Customer Research

Reduce Your Video Conferencing Trouble Tickets

42% of BlueJeans customers experience a sizable decrease in video conferencing trouble tickets following implementation.

81-100% decrease in trouble tickets: 6%
61-80% decrease in trouble tickets: 7%
41-60% decrease in trouble tickets: 13%
21-40% decrease in trouble tickets: 16%

BlueJeans Network Customer Research

Want to eliminate technical barriers between video conference room systems, computers, and mobile devices? Integrate them with BlueJeans!

Average number of video conferencing systems being integrated by BlueJeans customers:

2: 32%
3: 24%
4: 12%
5: 4%
6 or more: 4%

BlueJeans Network Customer Research

Enterprises prefer BlueJeans over Microsoft and Cisco for integrated video conferencing.

What vendor(s) did you evaluate before selecting BlueJeans?

Skype for Business
53%
Webex
53%
Cisco (TelePresence or Spark)
30%
Polycom
30%
Google Meet (Hangouts)
24%
Zoom
21%
LifeSize
11%

BlueJeans Network Customer Research

With BlueJeans, your existing video conferencing equipment won’t sit idle.

76% of BlueJeans customers experience a substantial increase in video conferencing usage following implementation.

>100% (more than doubled): 15%
81-100% increase: 3%
61-80% increase: 15%
41-60% increase: 19%
21-40% increase: 24%



More Research on BlueJeans by Verizon