TechValidate Research on BlueJeans by Verizon

BlueJeans Network Case Study

Small Business Professional Services Company


This case study of a small business professional services company is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Finally, BlueJeans was the software that we actually felt good to deploy to EVERYONE. When we used GoToMeeting, it was like “you NEED video conferencing? Oh, OK, but… you’re not going to like it…”


The business challenges that led the profiled company to evaluate and ultimately select BlueJeans Network:

  • Top drivers for purchasing BlueJeans was:
    • Too much IT support required for video meetings
    • Limited visibility into meeting status or reporting capabilities across VC platforms
    • Poor collaboration across remote teams, external partners, agencies, and/or consultants
    • Many of our clients use it
  • Purchased BlueJeans for it’s:
    • Ease of use – requires little-to-no training
    • Video/Audio quality
    • Recommended by a peer/colleague
    • Many of our clients use it and we want to impress them!
  • Replace the following with BlueJeans:
    • GoToMeeting

Use Case

The key features and functionalities of BlueJeans Network that the surveyed company uses:

  • Integrates 2 different video conferencing systems into BlueJeans.
  • Uses BlueJeans primarily in:
    • Hosting internal meetings (1-1, team meetings)
    • Large-scale video events (all-hands, company-wide meetings, pieces of training, etc.)
    • Video-enablement of conference rooms
    • Hosting external meetings with customers, vendors, partners


The surveyed company achieved the following results with BlueJeans Network:

  • Purchased BlueJeans over:
    • Cisco (TelePresence or Spark)
    • Webex
    • Zoom
    • Google Meet (Hangouts)
  • Increased video conferencing by <20% (less than 20% increase in videoconferencing usage) after implementing BlueJeans.
  • Saw the following benefits with BlueJeans:
    • Improved usage of existing videoconferencing investments/technology
    • Improved collaboration across internal teams, external partners, agencies, consultants
    • Consolidation of collaboration solutions (web, audio, video)
    • Reduction in trouble tickets for video conferencing support
    • Decreased wasted meeting minutes
    • Increased number of endpoints supported with available resources

About This Data

This data was sourced directly from verified users of BlueJeans by Verizon by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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