TechValidate Research on BlueJeans Network

These pages present data that TechValidate has sourced via direct research with verified customers and users of BlueJeans Network. TechValidate stands behind the authenticity of all published data. Learn more »



499 Customers Surveyed

4,187 Data Points Collected

333 Published TechFacts

15 Published Charts

92 Published Case Studies



Featured Research Collections for BlueJeans Network

Curated collections and slideshows of TechValidate research data on BlueJeans Network.



Selected Research Highlights


BlueJeans Network Customer Research

With BlueJeans, your existing video conferencing equipment won’t sit idle.

76% of BlueJeans customers experience a substantial increase in video conferencing usage following implementation.

>100% (more than doubled): 15%
81-100% increase: 3%
61-80% increase: 15%
41-60% increase: 19%
21-40% increase: 24%

BlueJeans Network Case Study

Medium Enterprise Electronics Company

Introduction

This case study of a medium enterprise electronics company is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“BlueJeans has a large impact based on video/audio quality and the interface is user friendly.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BlueJeans Network:

  • Top drivers for purchasing BlueJeans was:
    • The need to reduce travel expenditures
    • The need to consolidate audio/document/video conferencing systems
  • Purchased BlueJeans for it’s:
    • Ease of use – requires little-to-no training
    • Video/Audio quality
  • Replaced the following with BlueJeans:
    • Cisco Webex

Use Case

The key features and functionalities of BlueJeans Network that the surveyed company uses:

  • Integrates 3 different video conferencing systems into BlueJeans.
  • Uses BlueJeans primarily in:
    • Hosting internal meetings (1-1, team meetings)
    • Large-scale video events (all-hands, company-wide meetings, trainings, etc.)
    • Video-enablement of conference rooms
    • Hosting external meetings with customers, vendors, partners

Results

The surveyed company achieved the following results with BlueJeans Network:

  • Purchased BlueJeans over:
    • Cisco (TelePresence or Spark)
    • Webex
  • Increased video conferencing by 81-100% increase after implementing BlueJeans.
  • Saw the following benefits with BlueJeans:
    • Improved usage of existing videoconferencing investments/technology
    • Improved visibility and reporting of enterprise-wide video conferencing usage
    • Reduction in travel/budget
    • Reduction in trouble tickets for video conferencing support
    • Decreased wasted meeting minutes

BlueJeans Events Customer Research

For the following listed benefits, please rate how BlueJeans Events has impacted your organization:

Significantly improved Improved Did not improve

Organizational alignment with corporate strategy
Perception of senior leadership
Employee participation in all hands
Employee retention of information communicated at all hands
Costs associated with all hands production
Quality of all hands events

BlueJeans Customer Satisfaction Rating

Donald Tatun, an IT Director at Disagro, would be very likely to recommend BlueJeans for this reason:

Functionality.

BlueJeans Rooms with Dolby hardware Customer Satisfaction Rating

Phillip Ford, a Vice President at ITProTV, would be likely to recommend BlueJeans Rooms with Dolby hardware for this reason:

Noise control and simplicity!

BlueJeans Case Study

TPS Real Estate

Introduction

This case study of TPS Real Estate is based on a June 2018 survey of BlueJeans customers by TechValidate, a 3rd-party research service.

“By using BlueJeans, our video collaborations with 3rd-party companies has become easier and better.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BlueJeans:

  • Prompted to invest in BlueJeans after experiencing the following challenges:
    • An inability to easily connect their existing video conferencing investments across meetings
    • Too much IT support required for video meetings
    • Poor collaboration across remote teams, external partners, agencies, and/or consultants
  • BlueJeans replaced or was chosen over the following vendors:
    • Webex
    • LifeSize

Use Case

The key features and functionalities of BlueJeans that the surveyed company uses:

  • Invested into BlueJeans because of its:
    • Ease of use (requires little-to-no training)
    • Interoperability with video conferencing room systems
    • Consistent and unified experience across desktop, mobile, and rooms
    • Consistent and unified experience across Windows, Mac, iOS, and Android platforms
    • Ability to work in browsers with WebRTC and no app download required
  • Finds value in the following BlueJeans capabilities/features compared to other vendors they have used:
    • User experience
    • Reliability
    • Ability to use on mobile
    • Ability to manage, monitor, and troubleshoot meetings, rooms and/or events

Results

The surveyed company achieved the following results with BlueJeans:

  • Agrees with the following statements:
    • BlueJeans enables them to get more value out of their existing video conferencing systems: Strongly agree
    • Using BlueJeans enables IT/AV teams to support more meetings with the same or fewer resources: Agree
    • BlueJeans enables teams to work productively how and where they want: Agree


More to Explore



About BlueJeans Network

BlueJeans Network is the most advanced way to enable video conferencing in the workplace or on the road. The goal is to make video as easy and pervasive as audio communications and create visual experiences that people love. While the audience that uses BlueJeans has expanded to businesses of all sizes, the core customers are enterprises who need reliability, security, and scale they can trust.

BlueJeans Network Website   BlueJeans Website