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TechValidate Research on BlueJeans Network

These pages present data that TechValidate has sourced via direct research with verified customers and users of BlueJeans Network. TechValidate stands behind the authenticity of all published data. Learn more »



497 Customers Surveyed

4,166 Data Points Collected

322 Published TechFacts

10 Published Charts

92 Published Case Studies



Featured Research Collections for BlueJeans Network

Curated collections and slideshows of TechValidate research data on BlueJeans Network.



Selected Research Highlights


BlueJeans Customer Testimonial

Because of BlueJeans we have better communication, which means better workflow.

IT Specialist, Educational Institution

BlueJeans Rooms with Dolby hardware Case Study

Mitec

Introduction

This case study of Mitec is based on an October 2018 survey of BlueJeans Rooms with Dolby hardware customers by TechValidate, a 3rd-party research service.

“We had no previous hardware and tested roughly 5-10 other systems before deciding on BlueJeans Rooms with Dolby hardware.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BlueJeans Rooms with Dolby hardware:

  • The complexity of their room system’s limited user adoption
  • Meetings that were constantly running late because of confusing room system setup
  • Audio quality with previous gear was terrible and impacting productivity
  • Managing room systems took way too much time and effort

Use Case

The key features and functionalities of BlueJeans Rooms with Dolby hardware that the surveyed company uses:

  • Confirmed that currently 1-5 of their conference rooms are outfitted with a Dolby Conference Phone.
  • Confirmed that currently 1-5 of their conference rooms are outfitted with Dolby Voice Rooms.

Results

The surveyed company achieved the following results with BlueJeans Rooms with Dolby hardware:

  • Most significant benefits of their BlueJeans Rooms with Dolby hardware:
    • Significant increase in room system adoption
    • Starting meetings on time without hassle
    • Dramatic reduction in the time it takes for managing conference rooms
  • Impact of listed benefits, on their organization:
    • Room system adoption has increased significantly
    • Starting meetings on time without all the meeting join hassle
    • Ending meetings earlier because of the audio clarity and video performance
    • Management of conference rooms has gone down dramatically
  • When asked to estimate of the amount of time users have saved by using BlueJeans Rooms with Dolby hardware they said each user has saved 2 hours a week.
  • Compared to their previous room system hardware, they are much more satisfied with their Dolby hardware.
  • Overall, they are very satisfied with their BlueJeans Rooms with Dolby hardware.

BlueJeans Network Customer Satisfaction Rating

A system administrator at a Fortune 500 industrial manufacturing company would be very likely to recommend BlueJeans Network for this reason:

I’m new to the BlueJeans application and I support it throughout the company. It’s a great tool.

BlueJeans Network Customer Research

Reduce Your Video Conferencing Trouble Tickets

42% of BlueJeans customers experience a sizable decrease in video conferencing trouble tickets following implementation.

81-100% decrease in trouble tickets: 6%
61-80% decrease in trouble tickets: 7%
41-60% decrease in trouble tickets: 13%
21-40% decrease in trouble tickets: 16%

BlueJeans Network Customer Research

Enterprises prefer BlueJeans over Cisco Webex and MS Skype for integrated video conferencing.

What vendor(s) did you evaluate before selecting BlueJeans?

Webex
68%
Skype for Business
55%
Cisco (TelePresence or Spark)
35%
Polycom
35%

BlueJeans Case Study

Dakotas Conference Umc

Introduction

This case study of Dakotas Conference UMC is based on a June 2018 survey of BlueJeans customers by TechValidate, a 3rd-party research service.

“Our non-profit has been able to recruit and integrate volunteers for board positions more easily, knowing they would be able to participate without extra travel time, which we do not reimburse.

Our executive cabinet has been able to interview candidates at remote locations more easily than before, and they appreciate the simplicity."

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select BlueJeans:

  • Prompted to invest in BlueJeans after experiencing the following challenges:
    • Too much IT support required for video meetings
    • Poor collaboration across remote teams, external partners, agencies, and/or consultants
    • Poor usage, uptake, and adoption of current video conferencing investments
    • Too many endpoints to support with existing resources
  • BlueJeans replaced or was chosen over the following vendors:
    • GoTo Meeting
    • Cisco (Telepresence or Spark)
    • Zoom
    • Pexip

Use Case

The key features and functionalities of BlueJeans that the surveyed organization uses:

  • Uses the following App integrations with BlueJeans:
    • Microsoft Office365
    • Slack
  • Invested into BlueJeans because of its:
    • Ease of use (requires little-to-no training)
    • Video quality
    • Interoperability with video conferencing room systems
    • Consistent and unified experience across desktop, mobile, and rooms
  • Finds value in the following BlueJeans capabilities/features compared to other vendors they have used:
    • User experience
    • Video quality
    • Not needing to be downloaded for external users
    • Ability to manage, monitor, and troubleshoot meetings, rooms and/or events

Results

The surveyed organization achieved the following results with BlueJeans:

  • Agrees with the following statements:
    • BlueJeans helps them improve employee productivity with a simple user experience: Strongly agree
    • Using BlueJeans helps teams complete projects faster: Agree
    • BlueJeans saves them money by consolidating video, audio, and web conferencing costs into a single meetings platform: Agree
    • BlueJeans enables them to get more value out of their existing video conferencing systems: Strongly agree
    • BlueJeans enables teams to do their best work: Agree
  • Agrees with the following statements:
    • Using BlueJeans to interview candidates helps them attract a modern workforce: Agree
    • Using BlueJeans enables IT/AV teams to support more meetings with the same or fewer resources: Strongly agree
    • BlueJeans helps them build a stronger internal company culture: Agree
    • BlueJeans enables teams to work productively how and where they want: Strongly agree
  • Rates the annual dollar savings they’ve experienced since moving to BlueJeans:
    • Video Conferencing Hardware, e.g. MCU or Telepresence systems: $25K – 99K
    • Maintenance contracts for audio/visual conferencing hardware: $25K – 99K
  • Saved $50,000 across all areas since using BlueJeans.
  • Achieved the following quantifiable benefits since using BlueJeans:
    • Annual travel savings


More to Explore



About BlueJeans Network

BlueJeans Network is the most advanced way to enable video conferencing in the workplace or on the road. The goal is to make video as easy and pervasive as audio communications and create visual experiences that people love. While the audience that uses BlueJeans has expanded to businesses of all sizes, the core customers are enterprises who need reliability, security, and scale they can trust.

BlueJeans Network Website   BlueJeans Website