TechValidate Research on BlueJeans by Verizon

These pages present data that TechValidate has sourced via direct research with verified customers and users of BlueJeans by Verizon. TechValidate stands behind the authenticity of all published data. Learn more »



844 Customers Surveyed

7,493 Data Points Collected

557 Published TechFacts

20 Published Charts

97 Published Case Studies



Featured Research Collections for BlueJeans by Verizon

Curated collections and slideshows of TechValidate research data on BlueJeans by Verizon.



Selected Research Highlights


BlueJeans Network Customer Testimonial

BlueJeans has allowed our community to collaborate with colleagues across the world.

The days of phone conferences where people do not fully pay attention are over. With BlueJeans Meetings, everyone is engaged.

Network Administrator, Medium Enterprise Pharmaceuticals Company

BlueJeans Events Customer Research

What were the biggest drivers for your organization to implement BlueJeans Events?

Our previous solution failed to deliver an interactive experience that engaged our employees
31%
We had a negative experience with our previous all-hands solution (e.g., poor quality)
29%
Our digital transformation project drove us to explore a more compelling approach for corporate communications
20%
We were experiencing a major organizational change and needed a platform to share information with employees (e.g., Merger/Acquisition)
18%
Our previous solution was too expensive
16%
We hired a new leader that wanted a better way to communicate with the organization
15%

BlueJeans by Verizon Case Study

Preferred Rate

Introduction

This case study of Preferred Rate is based on a June 2020 survey of BlueJeans by Verizon customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BlueJeans by Verizon:

They switched to Bluejean by Verizon because of the following:

  • Wanted better pricing
  • Wanted better security
  • Wanted a more reliable solution

They were influenced to select BlueJeans due to the following:

  • Ease-of-use

Use Case

The key features and functionalities of BlueJeans by Verizon that the surveyed company uses:

  • Said they are a mid-size organization (51-250 employees).
  • Said they and/or their team use BlueJeans as an alternative to the tool that is provided by their organization.
  • Have been a customer for 3-6 months.

Learned about Bluejeans through the following:

  • Customer referrals

Were using the following solutions prior to using Bluejeans by Verizon:

  • GoToMeeting
  • Zoom

Results

The surveyed company achieved the following results with BlueJeans by Verizon:

Said that they agree to the following extent, that BlueJeans’ following features are superior to other video conferencing software:

  • Audio & video quality: Agree
  • Meeting reliability: Strongly Agree
  • Ease of use: Strongly Agree
  • Desktop experience: Strongly Agree
  • Mobile experience: Agree
  • Browser experience: Agree
  • Management controls: Somewhat Agree
  • Security: Strongly Agree
  • Support: Strongly Agree

Said they agree to the following extent, with the following statements:

  • BlueJeans’ response to the Covid-19 crisis has met and/or exceeded their expectations: Strongly Agree
  • BlueJeans’ rapid pace of innovation makes them confident their organization will be well prepared for the future of work: Strongly Agree
  • BlueJeans’ pure focus on video conferencing makes them confident that their needs will be met today and tomorrow: Strongly Agree
  • BlueJeans’ standards-based approach to security makes them confident that their meetings are protected: Strongly Agree
  • BlueJeans’ ease-of-use makes it easy for them to manage the solution without excessive troubleshooting: Strongly Agree

Have experienced the following benefits by using BlueJeans:

  • Improved collaboration & employee engagement
  • More effective meetings
  • Reduced meeting join times and meeting complexity
  • Saved money
  • Mitigated security risks & data privacy threats

BlueJeans Events Customer Research

Why were you looking to switch from your previous virtual events platform?

Why were you looking to switch?

Wanted a simpler event management solution
41%
Wanted better audio and video quality
25%
Wanted more audience engagement features
25%
Wanted a more scalable solution
22%
Wanted better event support
19%
Wanted better pricing
19%
Wanted a more reliable solution
16%
Wanted better security
16%
Wanted a better mobile experience
6%
Other
41%

BlueJeans Events Customer Satisfaction Rating

Shawn Dennis, an IT Manager at Ultra Clean Holdings, Inc., would be likely to recommend BlueJeans Events for this reason:

It’s easy to use and has some nice features!

BlueJeans Network Case Study

Educational Institution

Introduction

This case study of a educational institution is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Blue Jeans has enabled us to greatly expand the range of what we can do – in teaching, research, collaborations, outreach. We have a reliable tool that permits us to try new things that expand the impact of the university.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select BlueJeans Network:

  • Top drivers for purchasing BlueJeans was:
    • The inability to easily connect existing video conferencing investments across meetings
    • Poor usage, uptake, and adoption of current video conferencing investments
    • Desire to expand the use of video to encourage collaboration with domestic and foreign partners, expand offerings in the classroom and outreach to various communities and audiences
  • Purchased BlueJeans for it’s:
    • Ease of use – requires little-to-no training
    • Video/Audio quality
    • Management & analytics functionality
    • Security features/certifications
    • Post-sale experience (onboarding, support, training)

Use Case

The key features and functionalities of BlueJeans Network that the surveyed organization uses:

  • Integrates 6 or more different video conferencing systems into BlueJeans
  • Uses BlueJeans primarily in:
    • Public Webinars/Videocasts
    • Video-enablement of conference rooms
    • Hosting external meetings with customers, vendors, partners
    • Teaching – guests in classrooms, semester-long live connections with distant partners, meetings, interviews, dissertation defenses

Results

The surveyed organization achieved the following results with BlueJeans Network:

  • Purchased BlueJeans over:
    • Zoom
    • Google Meet (Hangouts)
  • Increased video conferencing by >100% (more than doubled) after implementing BlueJeans.
  • Saw the following benefits with BlueJeans:
    • Improved usage of existing videoconferencing investments/technology
    • Improved visibility and reporting of enterprise-wide video conferencing usage
    • Improved collaboration across internal teams, external partners, agencies, consultants
    • Reduction in travel/budget
    • Increased number of endpoints supported with available resources
    • Expanded opportunities to collaborate with distant partners, improve connections with the world


More to Explore



About BlueJeans by Verizon

BlueJeans Network is the most advanced way to enable video conferencing in the workplace or on the road. The goal is to make video as easy and pervasive as audio communications and create visual experiences that people love. While the audience that uses BlueJeans has expanded to businesses of all sizes, the core customers are enterprises who need reliability, security, and scale they can trust.

BlueJeans by Verizon Website   BlueJeans by Verizon Website