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TechValidate Research on BlueJeans Network

These pages present data that TechValidate has sourced via direct research with verified customers and users of BlueJeans Network. TechValidate stands behind the authenticity of all published data. Learn more »



343 Customers Surveyed

2,999 Data Points Collected

228 Published TechFacts

8 Published Charts

76 Published Case Studies



Selected Research Highlights


BlueJeans Network Customer Research

Why rip and replace? Large enterprises are successfully using BlueJeans to integrate legacy video conferencing systems.

What were the top drivers for your investment into BlueJeans?

Inability to easily connect our existing video conferencing investments across meetings
59%
Too much IT support required for video meetings
34%
Poor collaboration across remote teams, external partners, agencies, and/or consultants
28%
Poor usage, uptake and adoption of current video conferencing investments
28%
The need to consolidate audio/document/video conferencing systems
28%

BlueJeans Network Customer Satisfaction Rating

A system administrator at a Fortune 500 industrial manufacturing company would be very likely to recommend BlueJeans Network for this reason:

I’m new to the BlueJeans application and I support it throughout the company. It’s a great tool.

BlueJeans Case Study

TPS Real Estate

Introduction

This case study of TPS Real Estate is based on a June 2018 survey of BlueJeans customers by TechValidate, a 3rd-party research service.

“By using BlueJeans, our video collaborations with 3rd-party companies has become easier and better.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BlueJeans:

  • Prompted to invest in BlueJeans after experiencing the following challenges:
    • An inability to easily connect their existing video conferencing investments across meetings
    • Too much IT support required for video meetings
    • Poor collaboration across remote teams, external partners, agencies, and/or consultants
  • BlueJeans replaced or was chosen over the following vendors:
    • Webex
    • LifeSize

Use Case

The key features and functionalities of BlueJeans that the surveyed company uses:

  • Invested into BlueJeans because of its:
    • Ease of use (requires little-to-no training)
    • Interoperability with video conferencing room systems
    • Consistent and unified experience across desktop, mobile, and rooms
    • Consistent and unified experience across Windows, Mac, iOS, and Android platforms
    • Ability to work in browsers with WebRTC and no app download required
  • Finds value in the following BlueJeans capabilities/features compared to other vendors they have used:
    • User experience
    • Reliability
    • Ability to use on mobile
    • Ability to manage, monitor, and troubleshoot meetings, rooms and/or events

Results

The surveyed company achieved the following results with BlueJeans:

  • Agrees with the following statements:
    • BlueJeans enables them to get more value out of their existing video conferencing systems: Strongly agree
    • Using BlueJeans enables IT/AV teams to support more meetings with the same or fewer resources: Agree
    • BlueJeans enables teams to work productively how and where they want: Agree

BlueJeans Network Customer Research

With BlueJeans, your existing video conferencing equipment won’t sit idle.

76% of BlueJeans customers experience a substantial increase in video conferencing usage following implementation.

>100% (more than doubled): 15%
81-100% increase: 3%
61-80% increase: 15%
41-60% increase: 19%
21-40% increase: 24%

BlueJeans Network Customer Testimonial

BlueJeans gave us the ability to conference with vendors and business that was not possible before.

IT Manager, Small Business Energy & Utilities Company

BlueJeans Case Study

Dakotas Conference Umc

Introduction

This case study of Dakotas Conference UMC is based on a June 2018 survey of BlueJeans customers by TechValidate, a 3rd-party research service.

“Our non-profit has been able to recruit and integrate volunteers for board positions more easily, knowing they would be able to participate without extra travel time, which we do not reimburse.

Our executive cabinet has been able to interview candidates at remote locations more easily than before, and they appreciate the simplicity."

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select BlueJeans:

  • Prompted to invest in BlueJeans after experiencing the following challenges:
    • Too much IT support required for video meetings
    • Poor collaboration across remote teams, external partners, agencies, and/or consultants
    • Poor usage, uptake, and adoption of current video conferencing investments
    • Too many endpoints to support with existing resources
  • BlueJeans replaced or was chosen over the following vendors:
    • GoTo Meeting
    • Cisco (Telepresence or Spark)
    • Zoom
    • Pexip

Use Case

The key features and functionalities of BlueJeans that the surveyed organization uses:

  • Uses the following App integrations with BlueJeans:
    • Microsoft Office365
    • Slack
  • Invested into BlueJeans because of its:
    • Ease of use (requires little-to-no training)
    • Video quality
    • Interoperability with video conferencing room systems
    • Consistent and unified experience across desktop, mobile, and rooms
  • Finds value in the following BlueJeans capabilities/features compared to other vendors they have used:
    • User experience
    • Video quality
    • Not needing to be downloaded for external users
    • Ability to manage, monitor, and troubleshoot meetings, rooms and/or events

Results

The surveyed organization achieved the following results with BlueJeans:

  • Agrees with the following statements:
    • BlueJeans helps them improve employee productivity with a simple user experience: Strongly agree
    • Using BlueJeans helps teams complete projects faster: Agree
    • BlueJeans saves them money by consolidating video, audio, and web conferencing costs into a single meetings platform: Agree
    • BlueJeans enables them to get more value out of their existing video conferencing systems: Strongly agree
    • BlueJeans enables teams to do their best work: Agree
  • Agrees with the following statements:
    • Using BlueJeans to interview candidates helps them attract a modern workforce: Agree
    • Using BlueJeans enables IT/AV teams to support more meetings with the same or fewer resources: Strongly agree
    • BlueJeans helps them build a stronger internal company culture: Agree
    • BlueJeans enables teams to work productively how and where they want: Strongly agree
  • Rates the annual dollar savings they’ve experienced since moving to BlueJeans:
    • Video Conferencing Hardware, e.g. MCU or Telepresence systems: $25K – 99K
    • Maintenance contracts for audio/visual conferencing hardware: $25K – 99K
  • Saved $50,000 across all areas since using BlueJeans.
  • Achieved the following quantifiable benefits since using BlueJeans:
    • Annual travel savings


More to Explore



About BlueJeans Network

BlueJeans Network is the most advanced way to enable video conferencing in the workplace or on the road. The goal is to make video as easy and pervasive as audio communications and create visual experiences that people love. While the audience that uses BlueJeans has expanded to businesses of all sizes, the core customers are enterprises who need reliability, security, and scale they can trust.

BlueJeans Network Website   BlueJeans Website