TechValidate Research on BlueJeans by Verizon

These pages present data that TechValidate has sourced via direct research with verified customers and users of BlueJeans by Verizon. TechValidate stands behind the authenticity of all published data. Learn more »



672 Customers Surveyed

5,907 Data Points Collected

352 Published TechFacts

17 Published Charts

92 Published Case Studies



Featured Research Collections for BlueJeans by Verizon

Curated collections and slideshows of TechValidate research data on BlueJeans by Verizon.



Selected Research Highlights


BlueJeans Case Study

Lundin Petroleum

Introduction

This case study of Lundin Petroleum is based on a July 2018 survey of BlueJeans customers by TechValidate, a 3rd-party research service.

“Our staff across our countries of operation can easily collaborate with internal colleagues or third parties/partners, all fully under their own control and without the need of lots of training or IT support.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BlueJeans:

  • Prompted to invest in BlueJeans after experiencing the following challenges:
    • An inability to easily connect their existing video conferencing investments across meetings
    • Too much IT support required for video meetings
    • Needing to consolidate audio/document/video conferencing systems
    • Poor usage, uptake, and adoption of current video conferencing investments
  • BlueJeans replaced or was chosen over the following vendors:
    • Webex
    • GoTo Meeting
    • Polycom
    • Cisco (Telepresence or Spark)
    • An audio conferencing provider

Use Case

The key features and functionalities of BlueJeans that the surveyed company uses:

  • Invested into BlueJeans because of its:
    • Ease of use (requires little-to-no training)
    • Video quality
    • Audio quality
    • Interoperability with video conferencing room systems
    • Consistent and unified experience across desktop, mobile, and rooms
    • Consistent and unified experience across Windows, Mac, iOS, and Android platforms
    • Post-sale experience (onboarding, support, training)
  • Finds value in the following BlueJeans capabilities/features compared to other vendors they have used:
    • User experience
    • Audio quality
    • Reliability
    • Ability to use on mobile
    • Not needing to be downloaded for external users

Results

The surveyed company achieved the following results with BlueJeans:

  • Agrees with the following statements:
    • BlueJeans helps them improve employee productivity with a simple user experience: Strongly agree
    • BlueJeans saves them money by consolidating video, audio, and web conferencing costs into a single meetings platform: Agree
    • BlueJeans enables teams to do their best work: Agree
  • Agrees with the following statements:
    • BlueJeans with Dolby Voice has improved meeting productivity due to better audio and noise reduction: Agree
    • BlueJeans enables teams to work productively how and where they want: Agree
  • Rates the annual dollar savings they’ve experienced since moving to BlueJeans:
    • Audio conferencing provider/subscriptions: $25K – 99K
    • Legacy Web conferencing subscription: $25K – 99K
    • Telephone or other audio conferencing equipment: $25K – 99K
  • Achieved the following quantifiable benefits since using BlueJeans:
    • Annual savings due to enhanced productivity
    • Annual travel savings

BlueJeans Network Case Study

Philadelphia College of Osteopathic Medicine

Introduction

This case study of Philadelphia College of Osteopathic Medicine is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service.

“Blue Jeans has been an invaluable meeting and collaboration platform for our Medical Residency Programs participating in the Single GME Accreditation System transition process. Blue Jeans allows us to leverage our institutional investment in high quality videoconferencing systems and AV systems to collaborate with outside hospitals and attending physicians via laptops, tablets, and even mobile phones.”

Challenges

The business challenges that led Philadelphia College of Osteopathic Medicine to evaluate and ultimately select BlueJeans Network:

  • The inability to easily connect existing video conferencing investments across meetings
  • Limited visibility into meeting status or reporting capabilities across VC platforms
  • Poor collaboration across remote teams, external partners, agencies, and/or consultants
    *Too many endpoints to support with existing resources

They purchased BlueJeans:

  • For its ease of use – requires little-to-no training,
  • For its Video / Audio quality,
  • And to integrate 2 different video conferencing systems providing users a single user interface

Use Case

Philadelphia College Of Osteopathic Medicine uses BlueJeans to:

  • Host internal meetings (1-1, team meetings)
  • Video-enable conference rooms
  • Host external meetings with customers, vendors, partners

Results

Philadelphia College Of Osteopathic Medicine selected BlueJeans over:

  • Zoom
  • Polycom

…and they achieved the following results from their BlueJeans deployment:

  • Increased video conferencing by 41-60%.
  • Improved usage of existing videoconferencing investments and technology
  • Improved collaboration across internal teams, external partners, agencies, consultants
  • Consolidation of collaboration solutions (web, audio, video)
  • Increased number of endpoints supported with available resources

BlueJeans by Verizon Customer Review

5/5 Stars

How our organization uses BlueJeans Network:

We are small and scattered. Now, [thanks to BlueJeans] we can be in one place.

Would you recommend BlueJeans Network?

I would recommend BlueJeans as our clients are not scared the of experience.

BlueJeans Network Customer Research

Reduce Your Video Conferencing Trouble Tickets

42% of BlueJeans customers experience a sizable decrease in video conferencing trouble tickets following implementation.

81-100% decrease in trouble tickets: 6%
61-80% decrease in trouble tickets: 7%
41-60% decrease in trouble tickets: 13%
21-40% decrease in trouble tickets: 16%

BlueJeans Customer Satisfaction Rating

Sheri Fillip, an IT Professional at Michigan Ross, would be very likely to recommend BlueJeans for this reason:

BlueJeans works well with all platforms. Easy to use.

BlueJeans Events Customer Research

What were the most significant product requirements that led you to select BlueJeans Events?

We needed a tool that allows attendees to join from any endpoint (mobile, laptops, conference rooms)
72%
We needed a robust tool that could accommodate larger audiences
60%
We needed a solution to better manage and monitor event quality
43%
We needed a tool that could optimize bandwidth during live events
40%
We needed a video-first events solution
34%
We needed a solution that could foster more audience interaction and engagement
32%


More to Explore



About BlueJeans by Verizon

BlueJeans Network is the most advanced way to enable video conferencing in the workplace or on the road. The goal is to make video as easy and pervasive as audio communications and create visual experiences that people love. While the audience that uses BlueJeans has expanded to businesses of all sizes, the core customers are enterprises who need reliability, security, and scale they can trust.

BlueJeans by Verizon Website   BlueJeans by Verizon Website