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TechValidate Research on BlueJeans Network

These pages present data that TechValidate has sourced via direct research with verified customers and users of BlueJeans Network. TechValidate stands behind the authenticity of all published data. Learn more »



184 Customers Surveyed

1,615 Data Points Collected

20 Published TechFacts

7 Published Charts

3 Published Case Studies



Selected Research Highlights


BlueJeans Network Customer Research

Reduce Your Video Conferencing Trouble Tickets

42% of BlueJeans customers experience a sizable decrease in video conferencing trouble tickets following implementation.

81-100% decrease in trouble tickets: 6%
61-80% decrease in trouble tickets: 7%
41-60% decrease in trouble tickets: 13%
21-40% decrease in trouble tickets: 16%

BlueJeans Network Customer Statistic

Fact:

58% of survey respondents experienced a significant uptake in the usage of existing video conferencing investments and technology following their BlueJeans deployment.

58%

BlueJeans Network Customer Testimonial

Testimonial

The essentially unlimited supply in video conferencing greatly increased the demand (tripled in the past two years), changing the way departments work and interact across all our campuses.

Eric Mulligan, Video Conferencing Coordinator, Fuller Theological Seminary

BlueJeans Network Customer Research

Why rip and replace? Large enterprises are successfully using BlueJeans to integrate legacy video conferencing systems.

What were the top drivers for your investment into BlueJeans?

Inability to easily connect our existing video conferencing investments across meetings
59%
Too much IT support required for video meetings
34%
Poor collaboration across remote teams, external partners, agencies, and/or consultants
28%
Poor usage, uptake and adoption of current video conferencing investments
28%
The need to consolidate audio/document/video conferencing systems
28%

BlueJeans Network Case Study

Noble Energy

Introduction

This case study of Noble Energy is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service.

“Blue jeans is miles ahead of the competition and has saved us a lot of time.”

Challenges

The business challenges that led Noble Energy to evaluate and ultimately select BlueJeans Network:

  • The inability to easily connect existing video conferencing investments across meetings
  • The need to reduce travel expenditures

Noble Energy purchased BlueJeans:

  • For its ease of use – it requires little-to-no training,
  • For its video / audio quality,
  • For its security features / certifications
  • To integrate at least 6 different video conferencing systems,
  • And…it was recommended by a peer / colleague

Noble Energy replaced the following with BlueJeans:

  • Cisco Webex
  • Skype for Business

Use Case

Noble Energy primarily uses BlueJeans for:

  • Hosting internal meetings (1-1, team meetings)
  • Video-enablement of conference rooms
  • Hosting external meetings with customers, vendors, partners

Results

Noble Energy selected BlueJeans over:

  • Cisco (TelePresence or Spark)
  • Webex
  • Skype for Business
  • Polycom

…and they achieved the following results following their BlueJeans deployment:

  • Increased video conferencing by 21-40%
  • Improved usage of existing videoconferencing investments / technology
  • Improved visibility and reporting of enterprise-wide video conferencing usage
  • Reduction in travel/budget
  • Consolidation of collaboration solutions (web, audio, video)
  • Reduction in trouble tickets for video conferencing support
  • Increased number of endpoints supported with available resources

BlueJeans Network Case Study

Penn State University – College of The Liberal Arts

Introduction

This case study of Penn State University – College of the Liberal Arts is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service.

“BlueJeans has enabled us to be able to produce course share classes at a much more professional level than we could without it or with other competing services.”

Challenges

Penn State University’s Video Conferencing Challenges

  • The inability to easily connect existing video conferencing investments across meetings
  • Poor usage, uptake and adoption of current video conferencing investments
  • Too much IT support required for video meetings
  • The need to reduce travel expenditures
  • Limited visibility into meeting status or reporting capabilities across video conferencing platforms
  • The need for synchronized audio and video for language classes.

Penn State University purchased BlueJeans for its:

  • Ease of use – requires little-to-no training
  • Video / Audio quality
  • Management & analytics functionality
  • Ability to schedule concurrent meetings – critical for someone supporting an organization.
  • Ability to create interoperability across 4 existing different video conferencing systems

Use Case

Penn State University uses BlueJeans to:

  • Host internal meetings (1-1, team meetings)
  • Conduct large-scale video events (all-hands, company-wide meetings, trainings, etc.)
  • Hold public Webinars / Videocasts
  • Video-enable multiple conference rooms
  • Host external meetings with customers, vendors, partners
  • Conduct classes and course share between multiple universities

Results

Penn State University selected BlueJeans over:

  • Webex
  • Skype for Business
  • Zoom
  • Polycom
  • Google Meet (Hangouts)

…and they achieved the following results following implementation:

  • More than doubled video conferencing usage
  • Improved usage of existing videoconferencing investments / technology
  • Improved visibility and reporting of enterprise-wide video conferencing usage
  • Improved collaboration across internal teams, external partners, agencies, consultants
  • Experienced a reduction in travel / budget
  • Consolidated multiple collaboration solutions (web, audio, video)
  • Reduced trouble tickets for video conferencing support
  • Decreased wasted meeting minutes
  • Increased number of endpoints supported with available resources
  • Delivered smooth, uninterrupted course share experiences going from slide show to videos to other content.
  • Provided a very professional classroom experience for a language and cultures class with multiple universities


More to Explore



About BlueJeans Network

BlueJeans Network is the most advanced way to enable video conferencing in the workplace or on the road. The goal is to make video as easy and pervasive as audio communications and create visual experiences that people love. While the audience that uses BlueJeans has expanded to businesses of all sizes, the core customers are enterprises who need reliability, security, and scale they can trust.

BlueJeans Network Website   BlueJeans Website