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TechValidate Research on Blackbaud

These pages present data that TechValidate has sourced via direct research with verified customers and users of Blackbaud. TechValidate stands behind the authenticity of all published data. Learn more »



24 Published TechFacts

8 Published Case Studies



Selected Research Highlights


DonorCentral Customer Fact

North Texas Community Foundation has Improved their access to data and reports with DonorCentral.

GIFTS Online Case Study

GIFTS Online Helps National Public Charity Improve Collaboration with Grantees

Introduction

This case study of a national public charity is based on an October 2017 survey of GIFTS Online customers implemented between January – June 2017 by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select GIFTS Online:

  • Rates GIFTS Online features as the following compared to competitor(s):
    • Grantee Application Experience: Better
    • Ease of Use: Better
    • Reporting: Better
    • Configurability: Better
    • Dashboards: Better

Use Case

The key features and functionalities of GIFTS Online that the surveyed organization uses:

  • Top purchasing factor for choosing Blackbaud’s GIFTS Online over their competitors were:
    • Online features and functions

Results

The surveyed organization achieved the following results with GIFTS Online:

  • Reduced time spent on administrative tasks by 10-20%.
  • Benefitted in the following ways after implementing GIFTS Online:
    • A reduction on time spent on administrative tasks
    • Better reporting capabilities
    • Better communication with grantmaking activities and results
    • Better collaboration with grant applicants
    • Better collaboration with grant recipients

GIFTS Online Case Study

Echo Foundation

Introduction

This case study of Echo Foundation is based on an October 2017 survey of GIFTS Online customers by TechValidate, a 3rd-party research service.

“I would recommend GIFTS Online to other foundations or grantmaking organizations.”

“Blackbaud implemented GIFTS Online according to schedule and on-budget.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select GIFTS Online:

  • Top purchasing factors for choosing Blackbaud’s GIFTS Online over their competitors were:
    • Online interface
    • Online features and functions
    • Implementation team / process
    • Online reputation
    • References from peers

Use Case

The key features and functionalities of GIFTS Online that the surveyed organization uses:

  • Rates GIFTS Online features as the following compared to competitor(s):
    • Ease of Use: Significantly Better
    • Reporting: Significantly Better
    • Configurability: Significantly Better
    • Dashboards: Significantly Better

Results

The surveyed organization achieved the following results with GIFTS Online:

  • Benefitted in the following ways after implementing GIFTS Online:
    • Better reporting capabilities
    • Better communication with grantmaking activities and results
  • Reduced time spent on administrative tasks by 10-20%.
  • Improved ability to talk about organizational impact with Board of Directors

GIFTS Online Customer Fact

A small business health care company benefited from better reporting capabilities and better communication of grantmaking activities and results after implementing GIFTS Online.



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About Blackbaud

Blackbaud is the world’s leading cloud software company positioned uniquely at the intersection of technology and social good. We provide software, services, expertise and data intelligence that empowers and connects people to advance the social good movement. Blackbaud serve the entire social good community, which includes nonprofits, foundations, corporations, education institutions, and the individual change agents who support them.

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