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TechValidate Research on BitTitan

These pages present data that TechValidate has sourced via direct research with verified customers and users of BitTitan . TechValidate stands behind the authenticity of all published data. Learn more »



145 Customers Surveyed

1,271 Data Points Collected

10 Published TechFacts

3 Published Charts

1 Published Case Study



Selected Research Highlights


BitTitan Customer Research

What is the biggest pain point when performing any migration?

Project complexity
32%
Customer downtime
27%
Cost
18%
Data loss
9%
Lack of adequate technical support
6%
Security concerns
1%

BitTitan Customer Testimonial

More and more customers are migrating from on-premise server solutions to cloud solutions. MigrationWiz has reduced the staffing required to perform these operations from requiring all heads to a single engineer and minimal post-migration support staff.

IT Administrator, Small Business Computer Services Company

BitTitan Case Study

Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a May 2018 survey of BitTitan customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Doing Exchange to Office 365 migrations is a snap to set up, run and monitor. It’s saved us countless hours over PST/IMAP migrations!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BitTitan:

  • Challenges faced before implementing MigrationWiz:
    • The high cost of configuring and managing migration projects
    • Slow migration project times
    • Manual processes causing errors and inconsistent results
    • Low customer satisfaction
  • Identified project complexity as the biggest pain point when performing any migration.

Use Case

The key features and functionalities of BitTitan that the surveyed company uses:

  • Workloads migrated with MigrationWiz:
    • Mail
  • Migrates less than 100 Users on average with each MigrationWiz project.

Results

The surveyed company achieved the following results with BitTitan:

  • Migration projects have increased in efficiency by more than 50% since using MigrationWiz.
  • Key reasons for purchasing MigrationWiz:
    • 100% SaaS
    • Security
    • Cost-savings
    • Speed of migrations
    • BitTitan technical support
  • MigrationWiz increased their cost-savings by a factor of six.
  • Since they began using MigrationWiz for their customers’ migration projects, they have saved both time and money.

BitTitan Customer Satisfaction Rating

Michelle Canada, IT Solutions Architect at FlexManage, would be very likely to recommend MigrationWiz for this reason:

MigrationWiz is our tool of choice. From the capabilities it provides, to the customer service, knowledge and professionalism of the BitTitan team, we rely on BitTitan for even the smallest of migration projects.

BitTitan Customer Research

What challenges did your business face before implementing MigrationWiz?

Manual processes causing errors and inconsistent results
58%
Slow migration project times
56%
High cost of configuring and managing migration projects
39%
Difficulty determining causes for migration failures
33%
Low customer satisfaction
21%


More to Explore



About BitTitan

Our industry-leading SaaS solution enables IT service providers to migrate email and multi-workloads from a wide variety of Sources and Destinations.

BitTitan Website   BitTitan Website