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TechValidate Research on Billtrust

These pages present data that TechValidate has sourced via direct research with verified customers and users of Billtrust. TechValidate stands behind the authenticity of all published data. Learn more »



211 Customers Surveyed

1,443 Data Points Collected

15 Published TechFacts

19 Published Charts

2 Published Case Studies



Selected Research Highlights


Billtrust Customer Research

Which of the following metrics has Accounts Receivable automation helped to improve?

DSO
52%
Best possible DSO
8%
DDO
1%
Average days delinquent
23%
Percent current
20%
Percent over 91 days past due
30%
Collection effectiveness index
32%

Billtrust Case Study

Crescent Parts & Equipment Case Study

Introduction

This case study of Crescent Parts & Equipment is based on an April 2017 survey of Billtrust customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Billtrust:

  • Invoice-to-cash challenges:
    • Customer acceptance of electronic billing and utilization of a payment portal
    • Invoice / payment reconciliation
    • Timeliness of payments

Use Case

The key features and functionalities of Billtrust that the surveyed company uses:

  • Billtrust’s eAdoption Program has been extremely helpful in supporting efforts to transition customers to electronic invoice delivery and payment services.
  • Is somewhat familiar with Billtrust’s Quantum solution.

Results

The surveyed company achieved the following results with Billtrust:

  • Reallocated resources as a result of efficiencies gained through A/R automation:
    • Special project work within AR (not specific to credit and collections)
    • Headcount reduction
    • Collections activitites
  • Characterized Billtrust as:
    • A provider of print and electronic invoice delivery and payment services
    • A provider of print billing services

Billtrust Case Study

A Case Study in Small Business Digital Transformation ; Wiseway Supply adopts a scalable cost saving solution.

Introduction

This case study of Wiseway Supply is based on an August 2017 survey of Billtrust customers by TechValidate, a 3rd-party research service.

“Our company used to manually send out invoices and statements each month. Using Billtrust has made it automated and more efficient to our customers. They receive their invoices and can download them from emails and also process their payments through the Billtrust website.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Billtrust:

  • Pain point associated with credit card acceptance:
    • Fees associated with the payments
  • Pain point associated with accepting virtual payments:
    • The manual entry of information
  • Has up to 20% of their paper invoices disputed prior to payment or write off.

Use Case

The key features and functionalities of Billtrust that the surveyed company uses:

  • DSO has improved through acceptance of credit card and/or virtual payments.

Results

The surveyed company achieved the following results with Billtrust:

  • Accounts Receivable automation helped to improve:
    • DSO
    • Percent current
    • Percent over 91 days past due
  • Benefits of automating Accounts Receivable process:
    • Improved performance
    • Increased efficiency
  • Reallocated resources as a result of efficiency gained through A/R automation:
    • Credit, risk management, and collections activities
    • Growing and absorbing Accounts Receivable demand without adding headcount

Billtrust Customer Statistic

91% of surveyed organizations have accepted credit cards for longer than one year.

91%

Billtrust Customer Research

Where has your Accounts Receivable group focused its cost saving efforts over the last year?

Managing MSP and interchange fees associated with credit card acceptance
24%
Headcount reduction
9%
Our business is growing, we have been able to absorb AR demand without adding headcount
45%
Implementation of automation
39%

Billtrust Customer Testimonial

We have experienced growth over the past 4 years, this has helped us manage our AR without adding personnel, we have better control and less stress in the AR department.

Risk Manager, Medium Enterprise Wholesale Distribution Company



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About Billtrust

Billtrust’s Quantum Payment Cycle Management solution accelerates cash flow by automating invoice delivery, invoice payment, and cash application.

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