Menu

TechValidate Research on AT&T Voice and Collaboration

These pages present data that TechValidate has sourced via direct research with verified customers and users of AT&T Voice and Collaboration. TechValidate stands behind the authenticity of all published data. Learn more »



26 Published TechFacts

4 Published Charts

6 Published Case Studies



Selected Research Highlights


AT&T Conferencing Customer Statistic

Solution Performance vs. Others

83% of surveyed organizations rate AT&T’s overall solution performance as better than other vendors/competitors they have evaluated or used.

83%

AT&T Conferencing Case Study

Heilind Electronics

Introduction

This case study of Heilind Electronics is based on an April 2018 survey of AT&T Conferencing customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AT&T Conferencing:

  • Evaluated the following conferencing vendors before choosing AT&T Conferencing with Cisco WebEx:
    • We had a separate AT&T Conferencing and an outside contract w/Cisco WebEX
  • Experienced the following challenges with their previous conferencing vendor(s) that prompted them to evaluate AT&T:
    • Lack of ability to integrate solutions into existing tools
    • Price/cost of service
  • Used the following conferencing tool prior to AT&T Conferencing:
    • Cisco WebEx

Use Case

The key features and functionalities of AT&T Conferencing that the surveyed company uses:

  • Values the following qualities of AT&T Conferencing when compared to competitive solutions:
    • Centralized management across a distributed environment
    • Integration with organizational tools currently being used
    • Audio integration directly or handled into the conferencing services
  • Most valuable aspects/features of AT&T Conferencing in their decision to choose AT&T over other vendors they evaluated:
    • Their relationship and communication with the Sales Rep
    • The price point compared to offered features/services

Results

The surveyed company achieved the following results with AT&T Conferencing:

  • Experienced the following benefits after using AT&T Conferencing:
    • Improved the efficiency of business processes
    • Reduced costs
  • Agrees with the following statement:
    • AT&T’s price offers a better value for the services offered compared to competitive solutions
  • Saw a return on their investment in AT&T within 4-6 months compared to vendors they have worked with in the past.
  • Rates AT&T on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities and integrations: better
    • Ease of use for increased adoption: better
    • Value returned for the price: better

AT&T Conferencing Customer Research

Benefits of Using AT&T over Others

What were the most valuable aspects/features of AT&T Conferencing in your decision to choose AT&T over other vendors you evaluated?

Compatibility with current organizational tools
11%
Confidence of ability to successfully execute and deliver
11%
Expansive feature options
11%
Global availability of service
11%
Focus on delivering audio quality excellence
22%
Price point compared to offered features/services
44%
Relationship & communication with the Sales Rep
56%

AT&T Conferencing Case Study

Medium Enterprise Computer Services Company

Introduction

This case study of a medium enterprise computer services company is based on an April 2018 survey of AT&T Conferencing customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AT&T Conferencing:

  • Evaluated the following conferencing vendor before choosing AT&T Conferencing with Cisco WebEx:
    • AT&T Connect
  • Experienced the following challenge with their previous conferencing vendor(s) that prompted them to evaluate AT&T:
    • AT&T Replaced
  • Used the following conferencing tools prior to AT&T Conferencing:
    • Cisco WebEx
    • Microsoft Skype for Business

Use Case

The key features and functionalities of AT&T Conferencing that the surveyed company uses:

  • Most valuable aspects/features of AT&T Conferencing in their decision to choose AT&T over other vendors they evaluated:
    • Their relationship and communication with the Sales Rep
    • The price point compared to offered features/services
    • Confidence in AT&T’s ability to successfully execute and deliver

Results

The surveyed company achieved the following results with AT&T Conferencing:

  • Experienced the following benefits after using AT&T Conferencing:
    • Improved the efficiency of business processes
    • Reduced costs
  • Agrees with the following statement:
    • AT&T’s price offers a better value for the services offered compared to competitive solutions

AT&T Conferencing Customer Statistic

Reduced Costs

67% of surveyed organizations reduced costs after using AT&T Conferencing.

67%

AT&T Conferencing Customer Research

Previous Vendor Challenges

What challenges were you experiencing with your previous conferencing vendor(s) that prompted you to evaluate AT&T?

Price/Cost of service
44%
Audio/service quality
22%
Difficulty integrating solutions into existing tools
22%
Difficulty/ease of use
11%
Lack of return on investment
11%
Service uptime
11%


More to Explore



About AT&T Voice and Collaboration

We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. Our people and their passion to succeed are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.

AT&T Voice and Collaboration Website   AT&T Website