TechValidate Research on Arista

148 TechFacts – Page 2 of 5


Arista TAC Support Customer Satisfaction

Arista TAC Support NPS

Net Promoter Score = +76 *

Customer feedback on Arista Solutions and Support

What should Arista Support do differently?

Don’t change anything. Continue to have knowledgeable engineers answer the phone and deal directly with the customers.

Customer feedback on Arista Solutions and Support

TAC Support always solves issues without delay. No transfers, no call backs. It just gets done.

Chief Technology Officer, Small Business Media & Entertainment Company

Customer feedback on Arista Solutions and Support

Best TAC Support I have ever known!

Network Engineer, Large Enterprise Computer Services Company

Customer feedback on Arista Solutions and Support

Trusted throughout Asia!

All surveyed users in Asia are likely to recommend Arista TAC Support.*

100%

Customer feedback on Arista Solutions and Support

Trusted by Top Management

All surveyed C-Level and Director-level users are likely to recommend Arista TAC Support.*

100%

Customer feedback on Arista Solutions and Support

Trusted by Telecom Providers

100% of surveyed Telecommunications Services users are likely to recommend Arista TAC Support.*

100%

Customer feedback on Arista Solutions and Support

98% of surveyed Fortune 500 and Global 500 users are likely to recommend Arista TAC Support.*

98%

Customer feedback on Arista Solutions and Support

We know what we are talking about …

99% of customers are satisfied with Arista Support’s technical know-how.

99%

Customer feedback on Arista Solutions and Support

Quick response times

98% of customers are satisfied with Arista Support’s responsiveness.

98%

Customer feedback on Arista Solutions and Support

Best-in-class Customer Support

9 out of 10 users are very to extremely satisfied with Arista TAC Support

Customer feedback on Arista Solutions and Support

We promise, we deliver!

100% of customers state that Arista’s product quality and stability meets or exceeds expectations.

100%

Customer feedback on Arista Solutions and Support

Support as a key differentiator

82% of customers say that support is a key criteria when sourcing network equipment.

82%

Customer feedback on Arista Solutions and Support

No waiting times

Any time I have an issue, I pick up the phone and get an engineer immediately. No waiting on a call back that may never come. If I call support I need attention and help right away.

Network Architect, Global 500 Computer Services Company

Customer feedback on Arista Solutions and Support

Best-In-Class Customer Support

9 out of 10 customers are very to extremely satisfied with the Arista Support experience.

Customer feedback on Arista Solutions and Support

Best-In-Class Customer Support

97% of surveyed customers who used Arista TAC Support in the past year are likely to recommend it.*

97%

Customer feedback on Arista Solutions and Support

Hasslefree Access to an Expert

Impressive phone support. The person answering the phone is the engineer that will work with you to resolve your issue. There is no waiting to have a ticket puncher translate your problem and then wait for an engineer to be assigned to the trouble.

Customer feedback on Arista Solutions and Support

Flat, No Tiers, and Ready to Help

LOVE the Arista angle on support. Help is available immediately without waiting on callbacks and long and drawn out support contract verification steps. Arista does Support right. The support personnel is very knowledgable.

Customer feedback on Arista Solutions and Support

Fast Problem Resolution

I have found Arista TAC to be one of the best TAC available out there. The turn around time for solutions, bug fixes is superb.

Metamako Customer Satisfaction

97% of customers would recommend Metamako to a colleague.

97%

Metamako Customer Statistic

Working with the best …

9 out of 10 customers are ‘very to extremely’ satisfied with the technical Know-How of our staff.

Metamako Customer Satisfaction Rating

Service & Support

One of the most responsive and best technical customer services we’ve received amongst the vendors we utilise.

Metamako Customer Review

MetaWatch & FPGA Devices …

5/5 Stars

Metamako MetaWatch has proven to be reliable and easy to deploy in many scenarios. It is one of the few products that does exactly what it claims to do.

The programmable FPGA switch is even more flexible.

Are there any additional features and functionalities that you would like to see available on Metamako devices and/or applications in the future? Feel free to list as many as you like. Please also explain the reasons.

Metamako Customer Review

World-class support …

5/5 Stars

The technical support is one of the best. The responsiveness and ability to help debug tangent issues, that may not necessarily be due to the hardware, is one of the best features when with working with Metamako.

Are there any additional features and functionalities that you would like to see available on Metamako devices and/or applications in the future? Feel free to list as many as you like. Please also explain the reasons.

Metamako Customer Satisfaction Rating

Metamako – the Industry Standard

Metamako offers solid products that are becoming the industry standard.

Metamako Customer Review

4.5/5 Stars

Metamako products enable elegant network design for fan-in and fan-out solutions with deterministic, low-latency performance. It also reduces TCO through a network paradigm shift using Layer-1 technologies!

Are there any additional features and functionalities that you would like to see available on Metamako devices and/or applications in the future? Feel free to list as many as you like. Please also explain the reasons.

Metamako Customer Satisfaction Rating

Straight to the point – we love our customers!

Why would you be likely to recommend us?

Because it is Metamako.

Metamako Customer Satisfaction Rating

It’s not all about tech, it’s about people …

In addition to the feature richness of the product, I really like the responsiveness and depth of knowledge exhibited by Metamako staff.

Metamako Customer Satisfaction Rating

Straight to the point …

It does what it needs to do. And it does it very well.

Metamako Customer Satisfaction Rating

Staying flexible …

The Metamako devices are very easy to configure and very customizable.
Customer support is very responsive and helpful too.




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