Arista TAC Support Customer Satisfaction
Arista TAC Support NPS
Net Promoter Score = +76 *
Customer feedback on Arista Solutions and Support
Any time I have an issue, I pick up the phone and get an engineer immediately. No waiting on a call back that may never come. If I call support I need attention and help right away.
— Network Architect, Global 500 Computer Services Company
Customer feedback on Arista Solutions and Support
Impressive phone support. The person answering the phone is the engineer that will work with you to resolve your issue. There is no waiting to have a ticket puncher translate your problem and then wait for an engineer to be assigned to the trouble.
Customer feedback on Arista Solutions and Support
LOVE the Arista angle on support. Help is available immediately without waiting on callbacks and long and drawn out support contract verification steps. Arista does Support right. The support personnel is very knowledgable.