TechValidate Research on Arista

134 TechFacts – Page 1 of 5


Arista Customer Statistic

Technical know-how

91% of surveyed organizations are very satisfied with the technical know-how of the engineers at Arista TAC Support.

91%

Arista Customer Statistic

83% of surveyed organizations rated Arista Network’s responsiveness in remedying software defects as better, compared with other networking vendors.

83%

Arista Customer Statistic

Responsiveness

84% of surveyed organizations rated Arista Network’s responsiveness to their support concerns as better, compared with other networking vendors.

84%

Arista Customer Statistic

81% of surveyed organizations rated Arista Network’s responsiveness in remedying hardware defects as better, compared with other networking vendors.

81%

Arista Customer Review

5/5 Stars

Why did you rate like that?

Fast response, no needless questions, very good technical comprehension.

What they would say to their friend about Arista Support.

The best support we ever had.

Arista Customer Statistic

4/5 Stars



95% of surveyed organizations rated Arista support as 4 stars or higher, compared to other networking vendors.

Arista Customer Testimonial

Arista’s acquisitions

The support for newly acquired solutions by Arista is very good.

System Administrator, Large Enterprise Telecommunications Services Company

Arista Customer Testimonial

Support after acquisition

The integration of BigSwitch solutions into the Arista support has been second to none. We have had no interruption to support. Arista’s continued commitment to improving acquired products sets them apart from other vendors.

Chief Technology Officer, Federal Government

Arista Customer Statistic

Failure Analysis

95% of surveyed organizations are satisfied with Failure Analysis.

95%

Arista Customer Statistic

Hardware Support

97% of surveyed organizations are satisfied with Arista’s RMA Processing.

97%

Arista Customer Statistic

Trust Arista TAC!

99% of surveyed organizations are satisfied with TAC Support.

99%

Arista Customer Satisfaction

Expansive product portfolio with World-class Support : +74 NPS

Arista Networks continues to excel in supporting an expanded product and solutions portfolio with an NPS score of +74 and an average rating of 9.2 out of 10 in a TechValidate survey of customers in 2021.

Arista Customer Review

5/5 Stars

Why did you rate your TAC Support experience like this?

Arista TAC is the best! Always friendly, knowledgeable and helpful when I call. Arista has my full faith and confidence that they have my back as an engineer and will help me out when I get in over my head.

What can we do better to improve your experience?

Whatever culture you promote in TAC, keep doing it! It’s working!

Arista Customer Review

5/5 Stars

Why did you rate your TAC Support experience like this?

There is no guesswork. Arista engineers don’t perform meaningless, unrelated tasks just because.

With other vendor TAC we’ve been asked to perform arduous tasks that just reduce the amount of time engineers need to spend interacting with us.

What can we do better to improve your experience?

TAC is spot on from my perspective.

Arista TAC Support Customer Satisfaction

World-class Support with +76 NPS

Arista achieved an NPS score of +76 with an average rating of 9.2 out of 10 in a 2019 TechValidate survey of their customers.

Arista TAC Support Customer Satisfaction

97% of surveyed users are likely to recommend Arista TAC Support.*

97%

Arista TAC Support Customer Satisfaction

Arista TAC Support NPS

Net Promoter Score = +76 *

Customer feedback on Arista Solutions and Support

What should Arista Support do differently?

Don’t change anything. Continue to have knowledgeable engineers answer the phone and deal directly with the customers.

Customer feedback on Arista Solutions and Support

TAC Support always solves issues without delay. No transfers, no call backs. It just gets done.

Chief Technology Officer, Small Business Media & Entertainment Company

Customer feedback on Arista Solutions and Support

Best TAC Support I have ever known!

Network Engineer, Large Enterprise Computer Services Company

Customer feedback on Arista Solutions and Support

Trusted throughout Asia!

All surveyed users in Asia are likely to recommend Arista TAC Support.*

100%

Customer feedback on Arista Solutions and Support

Trusted by Top Management

All surveyed C-Level and Director-level users are likely to recommend Arista TAC Support.*

100%

Customer feedback on Arista Solutions and Support

Trusted by Telecom Providers

100% of surveyed Telecommunications Services users are likely to recommend Arista TAC Support.*

100%

Customer feedback on Arista Solutions and Support

98% of surveyed Fortune 500 and Global 500 users are likely to recommend Arista TAC Support.*

98%

Customer feedback on Arista Solutions and Support

We know what we are talking about …

99% of customers are satisfied with Arista Support’s technical know-how.

99%

Customer feedback on Arista Solutions and Support

Quick response times

98% of customers are satisfied with Arista Support’s responsiveness.

98%

Customer feedback on Arista Solutions and Support

Best-in-class Customer Support

9 out of 10 users are very to extremely satisfied with Arista TAC Support

Customer feedback on Arista Solutions and Support

We promise, we deliver!

100% of customers state that Arista’s product quality and stability meets or exceeds expectations.

100%

Customer feedback on Arista Solutions and Support

Support as a key differentiator

82% of customers say that support is a key criteria when sourcing network equipment.

82%

Customer feedback on Arista Solutions and Support

No waiting times

Any time I have an issue, I pick up the phone and get an engineer immediately. No waiting on a call back that may never come. If I call support I need attention and help right away.

Network Architect, Global 500 Computer Services Company




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