TechValidate Research on Apptio

66 Charts – Page 2 of 3


Apptio Customer Research

Which solutions does your organization use to support cloud migration planning and hybrid optimization?

VMware/CloudHeath
46%
In-house Solutions (spreadsheets, internally built tools)
38%
Flexera
23%
Public Cloud System Integrators (Accenture, Deloitte, Capgemini, etc.)
15%
BMC
8%
CSP Tools (TSO Logic, CloudEndure, Azure Migrate, etc.)
8%
Densify
0%
RISC Networks
0%
Turbonomic
0%
Other
23%

Apptio Customer Research

Prior to Apptio, what was your primary solution for supporting your IT financial management processes?

Spreadsheets
93%
Custom Developed Solution
14%
Oracle
14%
SAP
7%
ServiceNow
4%

Apptio Cloudability Customer Research

Top Challenges of Cloud Leaders

Unnecessary time & resources allocated to managing cloud costs
55%
Cost over-runs reduced investment in other areas
48%
Lack of trust between IT, Finance, and lines of business
25%
Difficult to make trade-off decisions between cloud vs. on-prem investments
15%
Delayed cloud adoption
14%
Difficult to prioritize workloads to migrate to the cloud
13%
Other
10%

Apptio Customer Research

What have been the implications of these outcomes?

Accelerated decision making
73%
Improved stakeholder collaboration
63%
Increased credibility with CFO
53%
Improved value benefit realization process
35%
Accelerated shift towards new IT operating models (i.e Agile and Cloud)
30%
Generate better ROI on investments
25%
Surfaced opportunities to accelerate current initiatives
25%
Surfaced opportunities to fund new initiatives
25%
Other
8%

Apptio Customer Research

What have been the implications of these outcomes?

Accelerated decision making
73%
Improved stakeholder collaboration
63%
Increased credibility with CFO
53%
Improved value benefit realization process
35%
Accelerated shift towards new IT operating models (i.e Agile and Cloud)
30%
Generate better ROI on investments
25%
Surfaced opportunities to accelerate current initiatives
25%
Surfaced opportunities to fund new initiatives
25%
Other
8%

Apptio Cloudability Customer Research

Reserved Instance Coverage:

Provide your typical reserved instance coverage:

0-19% 20-39% 40-59% 60-79% 80%+
Before Cloudability

49%

22%

9%

12%

8%

After Cloudability

13%

22%

18%

27%

20%

Apptio Customer Research

Why did you select Apptio over alternative solutions? Select all that apply.

ATUM / TBM taxonomy integration
60%
Cost chargeback / showback
53%
Defensible TCO – comprehensive cost model
47%
Multi-cloud platform support
30%
Deep, broad, automated optimization
28%
Single pane of glass for cloud and on-prem/hybrid cloud costs
20%
Proactive governance/tagging quality
17%
Migration planning & workload prioritization
11%

Apptio Customer Research

What are the top 3 benefits your organization realized with Apptio?

Understanding total cost of cloud, including labor, security, and software costs
48%
Understanding cloud spend across multiple providers
39%
Improved tagging quality/governance
32%
Improved cost certainty: reduced cost over-runs driven by cloud
31%
Recovering cloud costs from business units
23%
Forecasting future cloud spend/capacity needs
22%
Cloud Migration: Making decisions between cloud vs. on-prem investments
17%
Reduced cloud waste
14%

Apptio Customer Research

Why did you select Apptio over alternative solutions? Select all that apply.

ATUM / TBM taxonomy integration
60%
Cost chargeback / showback
53%
Defensible TCO – comprehensive cost model
47%
Multi-cloud platform support
30%
Deep, broad, automated optimization
28%
Single pane of glass for cloud and on-prem / hybrid cloud costs
20%
Proactive governance / tagging quality
17%
Migration planning & workload prioritization
11%

Apptio Customer Research

What value has your CIO seen from Apptio?

We've improved decision making with a single source of truth.
66%
We've increased credibility with the CFO and rest of the business.
57%
We've freed up time to put towards more value-add activities.
49%
We've been able to surface under-utilized budget and fund more critical initiatives.
34%
We've saved money by reducing budget padding.
32%

Apptio Customer Research

As a result of using IT Financial Management Foundation, what has been your new forecasting cadence?

Monthly forecasts
28%
Quarterly forecasts
26%
Rolling forecasts
25%
No change
21%

Apptio Customer Research

As a result of using Apptio IT Financial Management Foundation, what has been your new forecasting cadence?

Rolling forecasts: 25%
Monthly forecasts: 28%
Quarterly forecasts: 26%
No change: 21%

Apptio Customer Research

Of those Apptio customers surveyed, the following solutions were able to be eliminated for IT planning:

Spreadsheets
75%
No solutions eliminated
17%
Homegrown custom solution
10%
Oracle (Hyperion)
5%
Planview
3%
IBM (TM1)
2%

Apptio Customer Research

Why did you choose Apptio to support your IT budgeting process?

Purpose-built for IT
57%
First stage on the road to TBM and greater Cost Transparency
45%
Process automation to support more frequent forecasting
45%
Ease of use
33%
Fast time to value
29%
Apptio brand & TBM community
26%
Role based workflow to drive greater cost center owner accountability
24%
Flexibility to do scenario planning
21%
Other
16%

Apptio Customer Research

Prior to Apptio, what was your primary solution for IT budgeting and planning?

Spreadsheets: 70%
Homegrown custom solution: 6%
SAP (BPC): 5%
IBM (TM1): 3%
Other: 6%

Apptio Customer Research

Why did you choose Apptio to support your IT planning and budgeting process?

Purpose Built for IT
64%
Process Automation
55%
Use of Industry Standard IT definitions (e.g. ATUM Taxonomy)
45%
Integration with IT Cost Management Solution
39%
Real-Time Forecasting
37%
Role-Based Workflow
31%
Multi-Year Planning
29%
Already using other Apptio solutions
27%
What-If/Scenario Planning
27%

Apptio Customer Research

Why did you choose Apptio to support your IT planning and budgeting process?

Purpose Built for IT
64%
Process Automation
55%
Use of Industry Standard IT definitions (e.g. ATUM Taxonomy)
45%
Integration with IT Cost Management Solution
39%
Real-Time Forecasting
37%
Role-Based Workflow
31%
Multi-Year Planning
29%
Already using other Apptio solutions
27%
What-If/Scenario Planning
27%

Apptio Bill of IT Customer Research

With Apptio, how long does it take to answer ad-hoc questions about IT charges?

1 day or less
68%
2 -7 days
27%
8 - 14 days
5%
15 - 29 days
0%
30 days or more
0%

Apptio Bill of IT Customer Research

Prior to using Apptio, how long did it take to answer ad-hoc questions about IT charges?

1 day or less
25%
2 -7 days
42%
8 - 14 days
25%
15 - 29 days
4%
30 days or more
4%

Apptio Bill of IT Customer Research

Please select the outcomes you’ve been able to achieve with Apptio Bill of IT.

We have increased transparency into what makes up the fully burdened cost of delivering IT services
86%
We have been able to have better conversations with the business about IT costs
86%
We have been able to increase trustworthy and predictable communication with the business
57%
We have been able to provide demand levers to the business to help them dictate IT consumption
52%
We have been able to recover costs more efficiently
33%
We have been able to use variable pricing and subsidization strategies
10%

Apptio Bill of IT Customer Research

With Apptio, please select the cost recovery process you use to bill business units or departments for consumption of IT services.

Chargeback
65%
Showback
10%

Apptio Bill of IT Customer Research

Prior to using Apptio, how long did it take to answer ad-hoc questions about IT charges?

2 -7 days
35%
1 day or less
30%
8 - 14 days
25%
15 - 29 days
5%
30 days or more
5%

Apptio Bill of IT Customer Research

Prior to using Apptio, how long did it take to answer ad-hoc questions about IT charges?

2 -7 days
35%
1 day or less
30%
8 - 14 days
25%
15 - 29 days
5%
30 days or more
5%

Apptio Bill of IT Customer Research

If you were running a chargeback or showback process prior to using Apptio, which solution(s) did you use?

Spreadsheets
81%
Custom-developed solution
48%
SAP
10%

Apptio Bill of IT Customer Research

Prior to using Apptio, please select the process you used to recover costs from business units or departments for consumption of IT services.

Chargeback
48%
Simple allocation (based on headcount, etc.)
17%
No process
13%
Showback
4%

Apptio Customer Research

Why IT Needs its own planning tool

Prior to using Apptio, which solution did you use for IT budgeting and planning?

Spreadsheets
87%
Oracle (Hyperion)
24%
SAP (BPC)
14%
Different ITFM Solution
5%
ServiceNow
5%
IBM (TM1)
3%
Adaptive Insights
1%
Anaplan
1%
Other
19%

Apptio Customer Research

Budget Variance with Apptio

With Apptio, what is your typical budget variance?

2-5%
55%
6 – 10%
29%
Less than 1%
14%
More than 10%
2%

Apptio Customer Research

Budget Variance without Apptio

Prior to Apptio, what was your typical annual budget variance?

Not Sure
35%
2-5%
25%
6-10%
23%
11-15%
6%
> 15%
6%
0-1%
5%

Apptio Customer Research

IT Responsiveness without Apptio

Prior to Apptio, how long did it take to answer ad-hoc questions about IT costs?

1 day or less: 9%
2 -7 days: 64%
8 - 14 days: 15%
15 - 29 days: 9%
30+ days: 3%

Apptio Customer Research

IT Responsiveness with Apptio

With Apptio, how long does it take to answer ad-hoc questions about IT costs?

1 day or less: 62%
2 -7 days: 36%
8 - 14 days: 1%
15 - 29 days: 0%
30+ days: 1%



More Research on Apptio