TechValidate Research on Apptio

64 Charts – Page 1 of 3


TBM Conference Customer Research

Having attended TBMC20, which initiatives are you better positioned to deliver on in 2021?

Continuous cost optimization
61%
Improving business value realization
45%
Application rationalization
35%
Optimizing cloud costs
34%
Showback / chargeback
27%
Accelerating cloud migration
17%
Agile development
16%
Zero-based budgeting
9%

TBM Conference Customer Research

What additional elements of the conference did you enjoy the most?

Education sessions
64%
Workgroups
40%
Badges and leaderboards
26%
1:1 expert hour
23%
Trivia
18%
Lounge chat
12%
Slack community
11%
Hackathon
4%

TBM Conference Customer Research

What appealed to you most about a virtual TBMC20 conference?

On-demand access
85%
Value for price
52%
Robustness of content
37%
Ease of registration process
23%
Localized sessions
19%
Better business justification
15%

TBM Conference Customer Research

Why did you choose to attend TBMC20?

Hear directly from other organizations
70%
Learn more about Apptio products and services
56%
Understand the Apptio product roadmap and future innovation
54%
Learn how to improve TBM maturity
53%
Engage and network with the TBM community
46%
Learn how to get started with TBM
26%
Engage with TBM/Apptio partners to help accelerate our goals
21%

Apptio Bill of IT Customer Research

Estimate your cost savings associated with empowering business owners to make more-informed IT purchase decisions with Bill of IT.

0%-1%: 20%
2%-5%: 20%
6%-10%: 60%

Apptio Bill of IT Customer Research

Prior to Apptio, which solution were you using for showback or chargeback?

Spreadsheets
80%
Custom-developed solution
44%
SAP
12%
Nicus
0%
ServiceNow
0%
Other
8%

Apptio Customer Research

What outcomes has Apptio enabled within your organization?

Improved stakeholder collaboration
84%
Increased credibility with CFO
72%
Improved value benefit realization process
44%
Accelerated shift towards new IT operating models (i.e Agile and Cloud)
32%
Able to respond to changing market dynamics more quickly
28%
Surfaced opportunities to accelerate current initiatives
16%
Surfaced opportunities to fund new initiatives
16%
Generate better ROI on investments
12%

Apptio Customer Research

How long did answering ad-hoc questions before, compared to using Apptio currently?

Less than 1 day 1 day to 1 week 1 week to 2 weeks 2 weeks to 1 month 1 month or longer

Before Apptio
After Apptio

Apptio Customer Research

What were the implications of those challenges?

Poor collaboration with stakeholders
61%
Slowed decision making
61%
Low levels of confidence in IT
54%
Poor resource utilization
50%
Business consumed IT as if it were free
39%
Stifled shifts to new IT operating models (i.e. Agile, Cloud)
14%
Key initiatives went unfunded
11%

Apptio Customer Research

Solution Challenges

What challenges, if any, did your solution prior to Apptio present?

Difficult for all stakeholders to use
62%
Required too much effort to customize
62%
Error-prone
59%
Difficult to act on insights surfaced
52%
Difficult to track continuous improvement
52%
Lack of IT context
45%
Insights surfaced required translation to different stakeholders
28%

Apptio Customer Research

What are the outcomes you have achieved with Apptio in regards to cloud migration and managing infrastructure?

Calculated total cost of ownership of infrastructure investments
86%
Improved cloud spend forecasting
43%
Increased accountability of business units consuming infrastructure
43%
Optimized infrastructure costs
29%
Accelerated migration decision making
14%
Eliminated inefficiencies
14%
Measured business value of migrating individual workloads to the cloud
14%
Other
43%

Apptio Customer Research

Why did you select Apptio for your infrastructure needs over In-house Solutions?

Why did you select Apptio for your infrastructure needs over alternative solutions?

Allocate costs of shared infrastructure resources to individual business units for showback
100%
Single-pane of glass (cost, utilization, and capacity of infrastructure resources through a single, standardized view)
100%
Calculate the fully-burdened total cost of ownership of infrastructure portfolio
67%
Migration future-state scenario analysis
33%
Track migration progress to plan
33%

Apptio Customer Research

Why did you select Apptio for your infrastructure needs over alternative solutions?

Single-pane of glass (cost, utilization, and capacity of infrastructure resources through a single, standardized view)
100%
Allocate costs of shared infrastructure resources to individual business units for showback
86%
Calculate the fully-burdened total cost of ownership of infrastructure portfolio
71%
Migration future-state scenario analysis
43%
Track migration progress to plan
29%
Workload cost comparative analysis for migration planning
29%
Other
14%

Apptio Customer Research

What were the implications of using In-house Solutions (spreadsheets, internally built tools) for cloud migration and hybrid optimization?

Wasted and underutilized assets (i.e. on-prem and cloud infrastructure)
100%
Wasted time and effort manually managing infrastructure
100%
Lack of accountability of infrastructure spend
67%
Unrealized ROI of cloud migration/infrastructure initiatives
67%
Delayed migration
33%
Inaccurate cost allocation of infrastructure resources
33%
Unexpected budget overruns
33%

Apptio Customer Research

What were the implications of using alternative solutions for cloud migration and hybrid optimization?

Wasted and underutilized assets (i.e. on-prem and cloud infrastructure)
86%
Wasted time and effort manually managing infrastructure
86%
Lack of accountability of infrastructure spend
71%
Inaccurate cost allocation of infrastructure resources
57%
Unexpected budget overruns
43%
Unrealized ROI of cloud migration/infrastructure initiatives
43%
Delayed migration
29%
Other
14%

Apptio Customer Research

What were the challenges associated with using alternative approaches for cloud migration and hybrid optimization?

What were the challenges associated with your alternative approaches?

Inability to allocate costs and hold business units accountable for consuming IT resources
86%
Difficulty creating a business case with rationale to justify a migration initiative
43%
Inability to track progress of migration to plan
43%
Lack of understanding of the current inventory and total cost of ownership of portfolio
43%
Unable to identify and prioritize placement of workloads to migrate into the cloud
43%
Unnecessary time and effort allocated to managing infrastructure
29%
Other
14%

Apptio Cloudability Customer Research

Typical coverage across Reserved Instances and Savings Plans:

0-19% 20-39% 40-59% 60-79% 80%+
Before Cloudability

34%

21%

11%

17%

17%

After Cloudability

10%

14%

6%

24%

46%

Apptio Customer Research

What were the challenges associated with your alternative approaches?

Inability to allocate costs and hold business units accountable for consuming IT resources
86%
Difficulty creating a business case with rationale to justify a migration initiative
43%
Inability to track progress of migration to plan
43%
Lack of understanding of the current inventory and total cost of ownership of portfolio
43%
Unable to identify and prioritize placement of workloads to migrate into the cloud
43%
Unnecessary time and effort allocated to managing infrastructure
29%
Other
14%

Apptio Cloudability Customer Research

What are the outcomes your organization has achieved with Cloudability?

Improved accountability for cloud spend
57%
Improved cost certainty
47%
Reduced cloud waste
47%
Improved cost allocation accuracy
41%
Improved RI/savings plan coverage
31%
Cloud savings reinvested into higher value-add initatives
10%

Apptio Customer Research

What were the challenges associated with using In-house Solutions (spreadsheets, internally built tools)?

Inability to allocate costs and hold business units accountable for consuming IT resources
100%
Difficulty creating a business case with rationale to justify a migration initiative
67%
Inability to track progress of migration to plan
67%
Lack of understanding of the current inventory and total cost of ownership of portfolio
67%
Unable to identify and prioritize placement of workloads to migrate into the cloud
33%
Unnecessary time and effort allocated to managing infrastructure
33%

Apptio Cloudability Customer Research

What were the challenges associated with relying solely on AWS Cost Explorer?

Difficult to allocate, showback, and or chargeback cloud costs
55%
Lack understanding of fully burdened cost of cloud
47%
Difficulty planning reserved instances and/or Savings Plans
40%
Lack breadth and depth of recommendations to improve cloud usage and spend: e.g. rightsizing
34%
Lack of trust between IT, Finance, and lines of business
29%
Lack understanding of cloud spend across multiple providers
29%
Unpredictable cloud costs
28%

Apptio Customer Research

What were the implications of the challenges associated with using manual solutions?

Low levels of confidence in IT
69%
Poor resource utilization
69%
Inability to respond quickly to changing market dynamics
54%
Poor collaboration with stakeholders
54%
Stalled decision making
46%
Key initiatives went unfunded
23%

Apptio Customer Research

What were the implications of those challenges?

Poor collaboration with stakeholders
59%
Slowed decision making
59%
Low levels of confidence in IT
56%
Poor resource utilization
48%
Business consumed IT as if it were free
41%
Stifled shifts to new IT operating models (i.e. Agile, Cloud)
15%
Key initiatives went unfunded
11%

Apptio Customer Research

What were the challenges associated with your alternative approaches?

What were the challenges associated with your alternative approaches?

Inability to allocate costs and hold business units accountable for consuming IT resources
86%
Difficulty creating a business case with rationale to justify a migration initiative
43%
Inability to track progress of migration to plan
43%
Lack of understanding of the current inventory and total cost of ownership of portfolio
43%
Unable to identify and prioritize placement of workloads to migrate into the cloud
43%
Unnecessary time and effort allocated to managing infrastructure
29%
Other
14%

Apptio Customer Research

Challenges with Manual Solutions

Which challenges did you experience with your previous solution for IT financial management processes?

Forecasting process took too long
79%
Difficult to connect with actual spend and associated insights
71%
Error-prone
64%
Required too much effort to customize
64%
Difficult for all stakeholders to use
57%
Solution wasn't collaborative enough
43%
Lack of IT context
36%

Apptio Customer Research

Solution Challenges

Which challenges, if any, did those solutions present?

Difficult for all stakeholders to use
61%
Required too much effort to customize
61%
Error-prone
57%
Difficult to act on insights surfaced
50%
Difficult to track continuous improvement
50%
Lack of IT context
46%
Insights surfaced required translation to different stakeholders
29%
Other
7%

Apptio Customer Research

Which solutions does your organization use to support cloud migration planning and hybrid optimization?

Which solutions does your organization use to support cloud migration planning and hybrid optimization?

VMware/CloudHeath
46%
In-house Solutions (spreadsheets, internally built tools)
38%
Flexera
23%
Public Cloud System Integrators (Accenture, Deloitte, Capgemini, etc.)
15%
BMC
8%
CSP Tools (TSO Logic, CloudEndure, Azure Migrate, etc.)
8%
Other
23%

Apptio Customer Research

Which solutions does your organization use to support cloud migration planning and hybrid optimization?

Which solutions does your organization use to support cloud migration planning and hybrid optimization?

VMware/CloudHeath
46%
Flexera
23%
BMC
8%
CSP Tools (TSO Logic, CloudEndure, Azure Migrate, etc.)
8%
In-house Solutions (spreadsheets, internally built tools)
38%
Public Cloud System Integrators (Accenture, Deloitte, Capgemini, etc.)
15%
Other
23%

Apptio Customer Research

Which solutions does your organization use to support cloud migration planning and hybrid optimization?

VMware/CloudHeath
46%
In-house Solutions (spreadsheets, internally built tools)
38%
Flexera
23%
Public Cloud System Integrators (Accenture, Deloitte, Capgemini, etc.)
15%
BMC
8%
CSP Tools (TSO Logic, CloudEndure, Azure Migrate, etc.)
8%
Densify
0%
RISC Networks
0%
Turbonomic
0%
Other
23%

Apptio Customer Research

Prior to Apptio, what was your primary solution for supporting your IT financial management processes?

Spreadsheets
93%
Custom Developed Solution
14%
Oracle
14%
SAP
7%
ServiceNow
4%



More Research on Apptio