The business challenges that led the profiled company to evaluate and ultimately select Cisco AppDynamics:
- Reports that it is extremely important to achieve full-stack visibility across network and applications in their IT goals for the next 6-12 months.
- Faced the following challenges before implementing their AppDynamics and ThousandEyes solutions:
- Lost revenue due to excessive downtime incidents
- An inability to correlate application and network performance
- IT silos / multiple owners not using the same “language”
- A lack of visibility into multiple third-party networks and services
- Considered the following solutions before selecting AppDynamics or ThousandEyes solutions:
- New Relic
The key features and functionalities of Cisco AppDynamics that the surveyed company uses:
- Uses Cisco AppDynamics & ThousandEyes.
- Has a hybrid cloud deployment environment.
- Uses AppDynamics and ThousandEyes together to:
- Create a comprehensive view of their digital environment
- Pinpoint issues tied to specific ISPs or specific failures
- Monitor collaboration and productivity SaaS applications (e.g. Office 365, Microsoft Teams, Cisco Webex, Salesforce)
- Most valuable AppDynamic features to their organization:
- Access to data from everywhere
- Monitoring dashboards for complete visibility
- Integrated actionable alerts and trigger events
- Deployed or migrated from their previous solution to AppDynamics in weeks.
- Rates AppDynamics on the following capabilities compared to similar solutions:
- Ability to improve their customers’ experience: superior
- Customer Support: superior
- Price for value: best in class
- Dashboard reporting: best in class
- Alert & trigger accuracy: superior
The surveyed company achieved the following results with Cisco AppDynamics:
- Experienced the following benefits since deploying their AppDynamics & ThousandEyes solutions:
- Saved costs due to fewer downtime incidents
- Enhanced the customer experience for their digital site
- Gained the ability to identify problems before they become problems
- Accelerated Mean Time to Resolution (MTTR)
- Agrees that using AppDynamics and ThousandEyes together can create a flawless customer experience for their applications.
- Rates the following improvements since deploying AppDynamics:
- Saved revenue: 10-24%
- Reduced costs: 10-24%
- Accelerated MTTR: 25-49%
- Improved IT productivity: 10-24%