TechValidate Research on Cisco AppDynamics

Cisco AppDynamics Case Study

United Wholesale Mortgage


This case study of United Wholesale Mortgage is based on a November 2020 survey of Cisco AppDynamics customers by TechValidate, a 3rd-party research service.

“I have been working with AppDynamics for 4 years now and I love the value it provides, including visibility into our applications, improved MTTR, and the ability to optimize our users’ experience.”

“We have better end-to-end visibility into our applications and the third-party services they depend on.”


The business challenges that led the profiled company to evaluate and ultimately select Cisco AppDynamics:

  • Reports that it is extremely important to achieve full-stack visibility across network and applications in their IT goals for the next 6-12 months.
  • Faced the following challenges before implementing their AppDynamics and ThousandEyes solutions:
    • Lost revenue due to excessive downtime incidents
    • An inability to correlate application and network performance
    • IT silos / multiple owners not using the same “language”
    • A lack of visibility into multiple third-party networks and services
  • Considered the following solutions before selecting AppDynamics or ThousandEyes solutions:
    • DynaTrace
    • Datadog
    • New Relic

Use Case

The key features and functionalities of Cisco AppDynamics that the surveyed company uses:

  • Uses Cisco AppDynamics & ThousandEyes.
  • Has a hybrid cloud deployment environment.
  • Uses AppDynamics and ThousandEyes together to:
    • Create a comprehensive view of their digital environment
    • Pinpoint issues tied to specific ISPs or specific failures
    • Monitor collaboration and productivity SaaS applications (e.g. Office 365, Microsoft Teams, Cisco Webex, Salesforce)
  • Most valuable AppDynamic features to their organization:
    • Access to data from everywhere
    • Monitoring dashboards for complete visibility
    • Integrated actionable alerts and trigger events
  • Deployed or migrated from their previous solution to AppDynamics in weeks.
  • Rates AppDynamics on the following capabilities compared to similar solutions:
    • Ability to improve their customers’ experience: superior
    • Customer Support: superior
    • Price for value: best in class
    • Dashboard reporting: best in class
    • Alert & trigger accuracy: superior


The surveyed company achieved the following results with Cisco AppDynamics:

  • Experienced the following benefits since deploying their AppDynamics & ThousandEyes solutions:
    • Saved costs due to fewer downtime incidents
    • Enhanced the customer experience for their digital site
    • Gained the ability to identify problems before they become problems
    • Accelerated Mean Time to Resolution (MTTR)
  • Agrees that using AppDynamics and ThousandEyes together can create a flawless customer experience for their applications.
  • Rates the following improvements since deploying AppDynamics:
    • Saved revenue: 10-24%
    • Reduced costs: 10-24%
    • Accelerated MTTR: 25-49%
    • Improved IT productivity: 10-24%

About This Data

This data was sourced directly from verified users of Cisco AppDynamics by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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