TechValidate Research on Cisco AppDynamics

1 Case Study

Cisco AppDynamics Case Study

United Wholesale Mortgage


This case study of United Wholesale Mortgage is based on a November 2020 survey of Cisco AppDynamics customers by TechValidate, a 3rd-party research service.

“I have been working with AppDynamics for 4 years now and I love the value it provides, including visibility into our applications, improved MTTR, and the ability to optimize our users’ experience.”

“We have better end-to-end visibility into our applications and the third-party services they depend on.”


The business challenges that led the profiled company to evaluate and ultimately select Cisco AppDynamics:

  • Reports that it is extremely important to achieve full-stack visibility across network and applications in their IT goals for the next 6-12 months.
  • Faced the following challenges before implementing their AppDynamics and ThousandEyes solutions:
    • Lost revenue due to excessive downtime incidents
    • An inability to correlate application and network performance
    • IT silos / multiple owners not using the same “language”
    • A lack of visibility into multiple third-party networks and services
  • Considered the following solutions before selecting AppDynamics or ThousandEyes solutions:
    • DynaTrace
    • Datadog
    • New Relic

Use Case

The key features and functionalities of Cisco AppDynamics that the surveyed company uses:

  • Uses Cisco AppDynamics & ThousandEyes.
  • Has a hybrid cloud deployment environment.
  • Uses AppDynamics and ThousandEyes together to:
    • Create a comprehensive view of their digital environment
    • Pinpoint issues tied to specific ISPs or specific failures
    • Monitor collaboration and productivity SaaS applications (e.g. Office 365, Microsoft Teams, Cisco Webex, Salesforce)
  • Most valuable AppDynamic features to their organization:
    • Access to data from everywhere
    • Monitoring dashboards for complete visibility
    • Integrated actionable alerts and trigger events
  • Deployed or migrated from their previous solution to AppDynamics in weeks.
  • Rates AppDynamics on the following capabilities compared to similar solutions:
    • Ability to improve their customers’ experience: superior
    • Customer Support: superior
    • Price for value: best in class
    • Dashboard reporting: best in class
    • Alert & trigger accuracy: superior


The surveyed company achieved the following results with Cisco AppDynamics:

  • Experienced the following benefits since deploying their AppDynamics & ThousandEyes solutions:
    • Saved costs due to fewer downtime incidents
    • Enhanced the customer experience for their digital site
    • Gained the ability to identify problems before they become problems
    • Accelerated Mean Time to Resolution (MTTR)
  • Agrees that using AppDynamics and ThousandEyes together can create a flawless customer experience for their applications.
  • Rates the following improvements since deploying AppDynamics:
    • Saved revenue: 10-24%
    • Reduced costs: 10-24%
    • Accelerated MTTR: 25-49%
    • Improved IT productivity: 10-24%

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