TechValidate Research on Agiliti

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

• Medical equipment rental and capital costs
• Equipment in-service / Just in time orientation
• Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

• Infusion pumps
• Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

• Ability to reduce equipment delays and improve speed to therapy
• 24/7 service coverage
• Equipment tracking
• Patient-level billing
• Equipment cleaning and documentation
• On-site equipment troubleshooting
• Equipment delivery to the patient room/floor
• Designated equipment storage
• Equipment availability
• On-site single point of contact

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

• Increased nurse satisfaction
• Improved patient outcomes
• Reduced equipment delays & improved speed to therapy
• Improved equipment utilization & availability
• Reduced equipment shortages
• Improved caregiver productivity
• Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

• Lowered equipment availability
• Unplanned capital purchases
• Increased nursing complaints / frustration
• Decreased patient satisfaction
• Decreased staff productivity
• Decreased productivity of clinical engineering staff
• A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”