TechValidate Research on Agiliti

Introduction

This case study is based on a June 2017 survey of Agiliti customer by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, improving clinical engineering productivity and increasing their nursing satisfaction. The hospital selected Agiliti’ on-site management program and clinical engineering services to fix their fragmented processes and to help them achieve these goals.

Challenges

The profiled hospital selected Agiliti for their onsite equipment management program to address the following business challenges at their facility:

• Medical equipment rental costs
• Medical equipment capital costs
• Equipment utilization (% time in use)
• Nurse satisfaction
• Patient satisfaction (care responsiveness)

Use Case

Today, the profiled company relies on the Agiliti onsite equipment management program and staff to manage the following equipment types:

• Infusion pumps
• Feeding pumps
• Specialty beds and therapy surfaces
• NPWT (Negative Pressure Wound Therapy)
• Newborn cribs and beds
• Dialysis machines
• Other movable medical equipment

When asked, the Chief Technology Officer of the profiled company indicated that there were several highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

• Reporting and usage analytics
• Access to rental fleets to meet additional needs
• On-site team integration with the hospital team
• On-site single point of contact for both the Clinical Engineering and On-site Management Program

Results

The profiled company agrees that the onsite equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

• Reduced capital purchases
• Increased nurse satisfaction
• Increased clinical engineering productivity
• Reduced their administrative burden (contacting vendors, paperwork)

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

• Unplanned capital purchases
• Increased nursing complaints / frustration
• Decreased productivity of clinical engineering staff
• Increased capital investments toward tracking technology

In evaluating the on-site equipment management program, the profiled company also commented:

“Agiliti demonstrated a cost-competitive proposal that had a quick time to value. We entered the agreement to reduce costs and immediately saw results in quality, productivity, and employee satisfaction.”