TechValidate Research on Agiliti

7 Case Studies


Agiliti Clinical Engineering Services Case Study

Acute Care Hospital Reduces Equipment Service Costs and Improves Uptime with Strategic Clinical Engineering Model

Introduction

This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled 300-bed acute care hospital was looking to improve service compliance and reporting, lower capital equipment expenditures and reduce administrative burden. The hospital partnered with Agiliti to develop a strategic HTM program with an onsite team of Agiliti technicians managing all equipment, contract management, and professional services.

“As a result of the Agiliti Clinical Engineering Services program, we’ve unlocked cost savings through improved inventory management and capital planning, while simultaneously generating better operational outcomes.”

Challenges

The profiled company ultimately select Agiliti for their Clinical Engineering Services in order to address the following business challenges at their hospital:

  • Their administrative burden (time and costs)
  • Capital and equipment replacement planning
  • Their Computerized Maintenance Management System (CMMS) – Inventory and Equipment Service history
  • Cost of service & repairs/service to acquisition costs
  • Equipment uptime
  • Managing vendor contracts
  • PM compliance & reporting
  • Regulatory compliance & reporting
  • Technician competency levels – technician skill set
  • Unproductive technician time (searching for equipment, vendor management)

Use Case

Today, the profiled hospital relies on an outsourced clinical engineering program from Agiliti that features the following key capabilities:

  • Onsite Agiliti technicians managing the service on all equipment
  • Vendor and contract management
  • Professional services: Capital planning, pre-purchase evaluations

The Supply Chain Director said there were various capabilities that differentiated Agiliti from the competition. This includes:

  • Capital planning support
  • Guaranteed turnaround times
  • Medical Equipment Management Plan (MEMP)
  • Parts and contract management
  • PHI & Risk Management
  • Program implementation and management process

The Supply Chain Director also identified their customer service and the synergistic benefits of using other Agiliti solutions as a key differentiator. By implementing an onsite program and using Agiliti rental services in addition to Clinical Engineering Services, the hospital was able to improve operational and financial outcomes.

Results

After implementing an Agiliti clinical engineering program, the hospital reduced overall service cost through a combination of vendor management, capital cost avoidance, capital planning and improved inventory management. As the Supply Chain Director said:
“Agiliti offers better equipment tracking and clinical engineering service that provides cost savings, PM compliance, and capital planning.”
Additionally, the profiled acute care hospital has eliminated the administrative burden related to equipment maintenance (vendor management, capital planning, searching for equipment), and they agree that the Agiliti Clinical Engineering Services program is highly valuable as it relates to the success of their facility.

The hospital achieved the following benefits thanks to the Agiliti Clinical Engineering Services program:

  • Reduced service costs
  • Improved PM and Recall Compliance
  • Reduced administrative burden (non-productive tech time)
  • Improved equipment uptime
  • Achieved better labor allocation
  • Avoided capital costs
  • Reduced equipment rental costs
  • Improved employee satisfaction
  • Improved inventory management
  • Improved capital (planning) allocation

In evaluating the program, the Supply Chain Director at this hospital mentioned that “the organization has realized the synergistic benefit from multiple solutions from Agiliti,” and would recommend Agiliti because of the superior capabilities Agiliti has over other vendors.

Agiliti Clinical Engineering Services Case Study

Hospital Reduces Service Costs by Over 20% with Custom Clinical Engineering Program for General Biomed Equipment

Introduction

This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled hospital was looking to reduce the cost of service and repairs and improve PM compliance and reporting. Since implementing an Agiliti clinical engineering program, the facility has been able to cut its service costs by 20% and improve PM compliance.

“As a result of the Agiliti Clinical Engineering Services program, we’ve been able to improve our operational and financial outcomes.”

Challenges

The hospital had a few main areas of contention that they wanted to address by choosing an Agiliti General Biomed Program. Prior to choosing an Agiliti solution, the hospital was faced with the following business challenges:

  • High cost of service and repairs
  • PM compliance and reporting
  • Equipment downtime
  • Administrative burden
  • Inventory management

Use Case

Today, this customer relies on a program in which Agiliti manages all general biomed equipment. When vetting other third-party service providers, the hospital identified three main Clinical Engineering capabilities that differentiated Agiliti from the competition:

  • Customer service
  • Flexible coverage (Access to flexible FTEs)
  • Parts and contract management

The company also agreed that Agiliti offered a “better value for the services offered compared to competitive solutions.”

Results

The partnership with Agiliti has benefited the facility in multiple ways that allows the customer’s staff to work more efficiently and effectively – very quickly after implementation.
In fact, the Purchasing Manager at the facility stated the Clinical Engineering program has produced a measurable financial impact, and within 12 months of working with Agiliti, the company received a positive ROI.
The Agiliti program was able to help the surveyed hospital improve PM and recall compliance while also more effectively utilizing labor. As a result, the customer was able to decrease its service costs by greater than 20%.
“Our equipment downtime has been reduced and cost savings have been substantial.”

Overall, the program has provided the following benefits:

  • Reduced service costs by over 20%
  • Improved PM and Recall Compliance
  • Reduced administrative burden (non-productive tech time)
  • Achieved better labor allocation
  • Improved inventory management

In evaluating the program, the Purchasing Manager from the facility rated the Agiliti Clinical Engineering Services program “as highly valuable as it relates to the success of their facility.”

Agiliti Clinical Engineering Services Case Study

Academic Medical Center Improves Technician Productivity, Inventory Management and Equipment Uptime with Hybrid Clinical Engineering Model

Introduction

This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled academic medical center in this case study was focused on reducing their service costs, increasing technician productivity and improving PM and recall compliance and reporting. The hospital selected Agiliti to provide a flexible, on-demand coverage, as well as dedicated technical support for entire equipment types, to help them achieve their service goals.

“Agiliti is very willing to meet our specific service needs without expecting my organization to purchase unneeded service. The quality of their work is very high, and they are always able to support our facility. As a result, we’ve seen measurable improvements to our operational and financial outcomes.”

Challenges

The profiled academic medical center ultimately selected Agiliti for their clinical engineering services in order to address the following business challenges at their hospital:

• Cost of service & repairs/service to acquisition costs
• Equipment uptime
• Matching work levels to staffing levels (employee leave, episodic event)
• PM compliance & reporting
• Technician competency levels – technician skill set

Use Case

Today, the profiled hospital relies on a hybrid service model that features the following key capabilities:

• Supplemental staffing (hourly or block of time)
• Equipment type contract (complete PM and repair of an equipment type, i.e. beds, infusion pumps)

When asked, the Biomed Director identified the capability of the program to offer flexible coverage (Access to flexible, on-demand FTEs) as a key differentiator from the competition.

Results

The profiled academic medical centers agrees that the capabilities of the hybrid clinical engineering program were highly valuable to the success of their facility, and Agiliti helped them to achieve the following results:

• Improved PM and recall compliance
• Improved equipment uptime
• Achieved better labor allocation
• Improved inventory management

In evaluating the program, the Biomed Director mentioned that the “onboarding and implementation exceeded their expectations compared to similar vendors they have worked with in the past.” Also, as a result of partnering with Agiliti for multiple different solutions, the were able to realize a synergistic benefit across the facility.

Agiliti Case Study

Large Healthcare Facility Improves Staff Productivity and Reduces HACs with Progressive Equipment Management Strategy

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was heavily focused on reducing patient risk, boosting staff productivity and reducing medical equipment-related costs. The hospital selected Agiliti’ on-site equipment management program to fix their fragmented process and to help them achieve these goals.

“Agiliti helps to bridge the communication gaps between departments, which improves the nursing staff’s productivity and satisfaction. As a result, nurses have been able to spend more time at the bedside, leveraging the reporting and insight from the on-site management program to reduce HACs.”

- Directory of Patient Care Services

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Equipment availability (shortages)
  • Time to therapy (equipment delays)
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment
  • Risk reduction (HAIs, HAPIs, Falls)
  • Nurse satisfaction
  • Nurse productivity
  • Nurse time spent at the bed side
  • Patient satisfaction (care responsiveness)
  • Equipment utilization (% time in use)
  • Equipment tracking
  • Lost equipment
  • Equipment cleaning and documentation
  • Having multiple rental vendors
  • Medical equipment rental and capital costs

In addition, the hospital estimates that their nurses spent 31-45 minutes on administrative tasks each shift before implementing Agiliti’ on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Feeding pumps
  • ALPS Currie Medical machines
  • Blanketrol Hypothermia machines
  • PCA pumps, Epidural Pumps, & T-pumps
  • Bed exit alarms

When asked, the Director of Patient Care Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • On-site single point of contact
  • 24/7 service coverage
  • Equipment delivery to the patient room / floor
  • Designated equipment storage
  • Equipment availability

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved caregiver time at bedside
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Improved caregiver productivity
  • Reduced their administrative burden (contacting vendors, paperwork)
  • Reduced lost equipment

The Director of Patient Care Service estimates that their nurses spend <15 minutes each shift on administrative tasks after implementing Agiliti’ on-site services.

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • A risk to the clinical outcome / patient experience
  • Decreased billing accuracy for therapy timing
  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased caregiver satisfaction
  • Decreased staff productivity
  • Increased time to discharge / longer length of stay
  • Decreased productivity of clinical engineering staff
  • Increased capital investments toward tracking technology

The Director of Patient Care Services also mentioned that Agiliti’ program “helped to bridge the gap between different departments, which improved staff productivity and satisfaction.”

Agiliti Case Study

Healthcare Facility Achieves Process Improvement Success, Reduces Costs With Innovative Equipment Management Program

Introduction

This case study is based on a June 2017 survey of Agiliti customers by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, increasing utilization and improving speed to therapy. The hospital selected Agiliti’ on-site management program to fix their fragmented processes and to help them achieve their process improvement goals.

“As a result of the on-site equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). With Agiliti, we don’t have to reinvent the wheel. Their on-site experts and proven track record have helped us to meet our process improvement goals.”

- Chief Operating Officer

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their facility:

  • Equipment availability (shortages)
  • Equipment utilization (% time in use)
  • Nurse productivity
  • Nurse satisfaction
  • Equipment tracking
  • Equipment cleaning and documentation
  • Equipment delays (time to therapy)
  • Medical equipment rental costs

Use Case

Today, the profiled company relies on Agiliti’ on-site equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Specialty beds and therapy surfaces

When asked, the Chief Operating Officer of the profiled company indicated that there were two highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

  • Equipment delivery to the patient’s room / floor
  • Equipment utilization (% time in use)

Results

The profiled company agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

  • Reduced capital purchases
  • Reduced the amount of lost equipment
  • Increased nurse experience
  • Improved equipment utilization

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased staff productivity

In evaluating the on-site equipment management program, the Chief Operating Officer also commented:

“It is more expensive to recreate the wheel. Agiliti has a proven track record and hires experts to get the job done with their program."

Agiliti Case Study

Progressive Equipment Management Approach Helps Large Healthcare Facility Improve Nursing Productivity and Reduce Costs

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

“As a result of the on-site equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.”

- Director of Respiratory Services

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Medical equipment rental and capital costs
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • 24/7 service coverage
  • Equipment tracking
  • Patient-level billing
  • Equipment cleaning and documentation
  • On-site equipment troubleshooting
  • Equipment delivery to the patient room/floor
  • Designated equipment storage
  • Equipment availability
  • On-site single point of contact

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved patient outcomes
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Reduced equipment shortages
  • Improved caregiver productivity
  • Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased patient satisfaction
  • Decreased staff productivity
  • Decreased productivity of clinical engineering staff
  • A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”

Agiliti Case Study

End-to-end Equipment Management Program Helps Large Health Care Facility Save Over $1.5M

Introduction

This case study is based on a June 2017 survey of Agiliti customer by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, improving clinical engineering productivity and increasing their nursing satisfaction. The hospital selected Agiliti’ on-site management program and clinical engineering services to fix their fragmented processes and to help them achieve these goals.

“As a result of the Agiliti onsite equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). In fact, the Agiliti program has saved our organization over $1.5M dollars and elevated the level at which our clinical engineering program previously operated.”

- Chief Technology Officer

Challenges

The profiled hospital selected Agiliti for their onsite equipment management program to address the following business challenges at their facility:

  • Medical equipment rental costs
  • Medical equipment capital costs
  • Equipment utilization (% time in use)
  • Nurse satisfaction
  • Patient satisfaction (care responsiveness)

Use Case

Today, the profiled company relies on the Agiliti onsite equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Feeding pumps
  • Specialty beds and therapy surfaces
  • NPWT (Negative Pressure Wound Therapy)
  • Newborn cribs and beds
  • Dialysis machines
  • Other movable medical equipment

When asked, the Chief Technology Officer of the profiled company indicated that there were several highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

  • Reporting and usage analytics
  • Access to rental fleets to meet additional needs
  • On-site team integration with the hospital team
  • On-site single point of contact for both the Clinical Engineering and On-site Management Program

Results

The profiled company agrees that the onsite equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

  • Reduced capital purchases
  • Increased nurse satisfaction
  • Increased clinical engineering productivity
  • Reduced their administrative burden (contacting vendors, paperwork)

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased productivity of clinical engineering staff
  • Increased capital investments toward tracking technology

In evaluating the on-site equipment management program, the profiled company also commented:

Agiliti demonstrated a cost-competitive proposal that had a quick time to value. We entered the agreement to reduce costs and immediately saw results in quality, productivity, and employee satisfaction.”




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