TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »

1,205 Customers Surveyed

8,352 Data Points Collected

41 Published TechFacts

2 Published Charts

7 Published Case Studies

Selected Research Highlights

Agiliti Customer Satisfaction Rating

Caroline Ness, an Administrator at Minnetonka Ambulatory Surgery Center, would be very likely to recommend Agiliti for this reason:

Agiliti provides ‘one stop’ service for our BioMed needs in an efficient and cost-effective manner.

Agiliti Customer Testimonial

Agiliti positively impacts the equipment availability in our hospital, which keeps nurses at the bedside providing patient care instead of searching for equipment.

Senior Executive, Large Enterprise Healthcare Company

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Agiliti Clinical Engineering Services Case Study

Acute Care Hospital Reduces Equipment Service Costs and Improves Uptime with Strategic Clinical Engineering Model


This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled 300-bed acute care hospital was looking to improve service compliance and reporting, lower capital equipment expenditures and reduce administrative burden. The hospital partnered with Agiliti to develop a strategic HTM program with an onsite team of Agiliti technicians managing all equipment, contract management, and professional services.

“As a result of the Agiliti Clinical Engineering Services program, we’ve unlocked cost savings through improved inventory management and capital planning, while simultaneously generating better operational outcomes.”


The profiled company ultimately select Agiliti for their Clinical Engineering Services in order to address the following business challenges at their hospital:

  • Their administrative burden (time and costs)
  • Capital and equipment replacement planning
  • Their Computerized Maintenance Management System (CMMS) – Inventory and Equipment Service history
  • Cost of service & repairs/service to acquisition costs
  • Equipment uptime
  • Managing vendor contracts
  • PM compliance & reporting
  • Regulatory compliance & reporting
  • Technician competency levels – technician skill set
  • Unproductive technician time (searching for equipment, vendor management)

Use Case

Today, the profiled hospital relies on an outsourced clinical engineering program from Agiliti that features the following key capabilities:

  • Onsite Agiliti technicians managing the service on all equipment
  • Vendor and contract management
  • Professional services: Capital planning, pre-purchase evaluations

The Supply Chain Director said there were various capabilities that differentiated Agiliti from the competition. This includes:

  • Capital planning support
  • Guaranteed turnaround times
  • Medical Equipment Management Plan (MEMP)
  • Parts and contract management
  • PHI & Risk Management
  • Program implementation and management process

The Supply Chain Director also identified their customer service and the synergistic benefits of using other Agiliti solutions as a key differentiator. By implementing an onsite program and using Agiliti rental services in addition to Clinical Engineering Services, the hospital was able to improve operational and financial outcomes.


After implementing an Agiliti clinical engineering program, the hospital reduced overall service cost through a combination of vendor management, capital cost avoidance, capital planning and improved inventory management. As the Supply Chain Director said:
“Agiliti offers better equipment tracking and clinical engineering service that provides cost savings, PM compliance, and capital planning.”
Additionally, the profiled acute care hospital has eliminated the administrative burden related to equipment maintenance (vendor management, capital planning, searching for equipment), and they agree that the Agiliti Clinical Engineering Services program is highly valuable as it relates to the success of their facility.

The hospital achieved the following benefits thanks to the Agiliti Clinical Engineering Services program:

  • Reduced service costs
  • Improved PM and Recall Compliance
  • Reduced administrative burden (non-productive tech time)
  • Improved equipment uptime
  • Achieved better labor allocation
  • Avoided capital costs
  • Reduced equipment rental costs
  • Improved employee satisfaction
  • Improved inventory management
  • Improved capital (planning) allocation

In evaluating the program, the Supply Chain Director at this hospital mentioned that “the organization has realized the synergistic benefit from multiple solutions from Agiliti,” and would recommend Agiliti because of the superior capabilities Agiliti has over other vendors.

Agiliti Case Study

Large Healthcare Facility Improves Staff Productivity and Reduces HACs with Progressive Equipment Management Strategy


This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was heavily focused on reducing patient risk, boosting staff productivity and reducing medical equipment-related costs. The hospital selected Agiliti’ on-site equipment management program to fix their fragmented process and to help them achieve these goals.

“Agiliti helps to bridge the communication gaps between departments, which improves the nursing staff’s productivity and satisfaction. As a result, nurses have been able to spend more time at the bedside, leveraging the reporting and insight from the on-site management program to reduce HACs.”

- Directory of Patient Care Services


The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Equipment availability (shortages)
  • Time to therapy (equipment delays)
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment
  • Risk reduction (HAIs, HAPIs, Falls)
  • Nurse satisfaction
  • Nurse productivity
  • Nurse time spent at the bed side
  • Patient satisfaction (care responsiveness)
  • Equipment utilization (% time in use)
  • Equipment tracking
  • Lost equipment
  • Equipment cleaning and documentation
  • Having multiple rental vendors
  • Medical equipment rental and capital costs

In addition, the hospital estimates that their nurses spent 31-45 minutes on administrative tasks each shift before implementing Agiliti’ on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Feeding pumps
  • ALPS Currie Medical machines
  • Blanketrol Hypothermia machines
  • PCA pumps, Epidural Pumps, & T-pumps
  • Bed exit alarms

When asked, the Director of Patient Care Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • On-site single point of contact
  • 24/7 service coverage
  • Equipment delivery to the patient room / floor
  • Designated equipment storage
  • Equipment availability


The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved caregiver time at bedside
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Improved caregiver productivity
  • Reduced their administrative burden (contacting vendors, paperwork)
  • Reduced lost equipment

The Director of Patient Care Service estimates that their nurses spend <15 minutes each shift on administrative tasks after implementing Agiliti’ on-site services.

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • A risk to the clinical outcome / patient experience
  • Decreased billing accuracy for therapy timing
  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased caregiver satisfaction
  • Decreased staff productivity
  • Increased time to discharge / longer length of stay
  • Decreased productivity of clinical engineering staff
  • Increased capital investments toward tracking technology

The Director of Patient Care Services also mentioned that Agiliti’ program “helped to bridge the gap between different departments, which improved staff productivity and satisfaction.”

Agiliti Customer Research

Reasons Why Customers Chose Agiliti

We chose to partner with Agiliti for the following reasons:

Excellent Service
Relationship with Agiliti Team
Quality of Equipment
Knowledge / Expertise of Agiliti Team
Value for Price

More to Explore

About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

Agiliti Website   Agiliti Website