TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »



1,205 Customers Surveyed

8,352 Data Points Collected

41 Published TechFacts

2 Published Charts

7 Published Case Studies



Selected Research Highlights


Agiliti Customer Testimonial

Agiliti provides active, quick responses to our business and medical equipment issues.

Facilities Manager, Medium Enterprise Healthcare Company

Agiliti Customer Research

Reasons Why Customers Chose Agiliti

We chose to partner with Agiliti for the following reasons:

Excellent Service
65%
Relationship with Agiliti Team
51%
Quality of Equipment
44%
Knowledge / Expertise of Agiliti Team
39%
Value for Price
37%

Agiliti Case Study

End-to-end Equipment Management Program Helps Large Health Care Facility Save Over $1.5M

Introduction

This case study is based on a June 2017 survey of Agiliti customer by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, improving clinical engineering productivity and increasing their nursing satisfaction. The hospital selected Agiliti’ on-site management program and clinical engineering services to fix their fragmented processes and to help them achieve these goals.

“As a result of the Agiliti onsite equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). In fact, the Agiliti program has saved our organization over $1.5M dollars and elevated the level at which our clinical engineering program previously operated.”

- Chief Technology Officer

Challenges

The profiled hospital selected Agiliti for their onsite equipment management program to address the following business challenges at their facility:

  • Medical equipment rental costs
  • Medical equipment capital costs
  • Equipment utilization (% time in use)
  • Nurse satisfaction
  • Patient satisfaction (care responsiveness)

Use Case

Today, the profiled company relies on the Agiliti onsite equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Feeding pumps
  • Specialty beds and therapy surfaces
  • NPWT (Negative Pressure Wound Therapy)
  • Newborn cribs and beds
  • Dialysis machines
  • Other movable medical equipment

When asked, the Chief Technology Officer of the profiled company indicated that there were several highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

  • Reporting and usage analytics
  • Access to rental fleets to meet additional needs
  • On-site team integration with the hospital team
  • On-site single point of contact for both the Clinical Engineering and On-site Management Program

Results

The profiled company agrees that the onsite equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

  • Reduced capital purchases
  • Increased nurse satisfaction
  • Increased clinical engineering productivity
  • Reduced their administrative burden (contacting vendors, paperwork)

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased productivity of clinical engineering staff
  • Increased capital investments toward tracking technology

In evaluating the on-site equipment management program, the profiled company also commented:

Agiliti demonstrated a cost-competitive proposal that had a quick time to value. We entered the agreement to reduce costs and immediately saw results in quality, productivity, and employee satisfaction.”

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Agiliti Customer Testimonial

Agiliti has brought a better quality of service. The on-site staff and off-site reps are the very best. They are always very responsive, helpful, and easy to work with. No request goes unanswered. I can’t say enough about this team as they have made my job much easier.

Barry Sutton, Contract Manager of Services, West Tennessee Healthcare

Agiliti Case Study

Progressive Equipment Management Approach Helps Large Healthcare Facility Improve Nursing Productivity and Reduce Costs

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

“As a result of the on-site equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.”

- Director of Respiratory Services

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Medical equipment rental and capital costs
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • 24/7 service coverage
  • Equipment tracking
  • Patient-level billing
  • Equipment cleaning and documentation
  • On-site equipment troubleshooting
  • Equipment delivery to the patient room/floor
  • Designated equipment storage
  • Equipment availability
  • On-site single point of contact

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved patient outcomes
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Reduced equipment shortages
  • Improved caregiver productivity
  • Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased patient satisfaction
  • Decreased staff productivity
  • Decreased productivity of clinical engineering staff
  • A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”



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About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

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