TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »



1,205 Customers Surveyed

8,352 Data Points Collected

41 Published TechFacts

2 Published Charts

7 Published Case Studies



Selected Research Highlights


Agiliti Case Study

Progressive Equipment Management Approach Helps Large Healthcare Facility Improve Nursing Productivity and Reduce Costs

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

“As a result of the on-site equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.”

- Director of Respiratory Services

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Medical equipment rental and capital costs
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • 24/7 service coverage
  • Equipment tracking
  • Patient-level billing
  • Equipment cleaning and documentation
  • On-site equipment troubleshooting
  • Equipment delivery to the patient room/floor
  • Designated equipment storage
  • Equipment availability
  • On-site single point of contact

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved patient outcomes
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Reduced equipment shortages
  • Improved caregiver productivity
  • Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased patient satisfaction
  • Decreased staff productivity
  • Decreased productivity of clinical engineering staff
  • A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”

Agiliti Customer Research

Reasons Why Customers Chose Agiliti

We chose to partner with Agiliti for the following reasons:

Excellent Service
65%
Relationship with Agiliti Team
51%
Quality of Equipment
44%
Knowledge / Expertise of Agiliti Team
39%
Value for Price
37%

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Agiliti Clinical Engineering Services Case Study

Academic Medical Center Improves Technician Productivity, Inventory Management and Equipment Uptime with Hybrid Clinical Engineering Model

Introduction

This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled academic medical center in this case study was focused on reducing their service costs, increasing technician productivity and improving PM and recall compliance and reporting. The hospital selected Agiliti to provide a flexible, on-demand coverage, as well as dedicated technical support for entire equipment types, to help them achieve their service goals.

“Agiliti is very willing to meet our specific service needs without expecting my organization to purchase unneeded service. The quality of their work is very high, and they are always able to support our facility. As a result, we’ve seen measurable improvements to our operational and financial outcomes.”

Challenges

The profiled academic medical center ultimately selected Agiliti for their clinical engineering services in order to address the following business challenges at their hospital:

• Cost of service & repairs/service to acquisition costs
• Equipment uptime
• Matching work levels to staffing levels (employee leave, episodic event)
• PM compliance & reporting
• Technician competency levels – technician skill set

Use Case

Today, the profiled hospital relies on a hybrid service model that features the following key capabilities:

• Supplemental staffing (hourly or block of time)
• Equipment type contract (complete PM and repair of an equipment type, i.e. beds, infusion pumps)

When asked, the Biomed Director identified the capability of the program to offer flexible coverage (Access to flexible, on-demand FTEs) as a key differentiator from the competition.

Results

The profiled academic medical centers agrees that the capabilities of the hybrid clinical engineering program were highly valuable to the success of their facility, and Agiliti helped them to achieve the following results:

• Improved PM and recall compliance
• Improved equipment uptime
• Achieved better labor allocation
• Improved inventory management

In evaluating the program, the Biomed Director mentioned that the “onboarding and implementation exceeded their expectations compared to similar vendors they have worked with in the past.” Also, as a result of partnering with Agiliti for multiple different solutions, the were able to realize a synergistic benefit across the facility.

Clinical Engineering Services Customer Testimonial

Our equipment downtime has been reduced and cost savings have been substantial.

Bobby Adams, Purchasing Manager, John Ed Chambers Memorial

Agiliti Customer Testimonial

Agiliti can provide Bariatric Beds quickly, which supports our patients’ satisfaction and makes their stay more comfortable.

Director of Supply Chain, Large Enterprise Healthcare Company



More to Explore



About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

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