TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »

1,205 Customers Surveyed

8,352 Data Points Collected

41 Published TechFacts

2 Published Charts

7 Published Case Studies

Selected Research Highlights

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Clinical Engineering Services Customer Testimonial

The fact that I can just log on and pull up service reports and our inventory has been a tremendous help, especially when we are being surveyed.

OR Manager, Medium Enterprise Health Care Company

Agiliti Clinical Engineering Services Case Study

Hospital Reduces Service Costs by Over 20% with Custom Clinical Engineering Program for General Biomed Equipment


This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled hospital was looking to reduce the cost of service and repairs and improve PM compliance and reporting. Since implementing an Agiliti clinical engineering program, the facility has been able to cut its service costs by 20% and improve PM compliance.

“As a result of the Agiliti Clinical Engineering Services program, we’ve been able to improve our operational and financial outcomes.”


The hospital had a few main areas of contention that they wanted to address by choosing an Agiliti General Biomed Program. Prior to choosing an Agiliti solution, the hospital was faced with the following business challenges:

  • High cost of service and repairs
  • PM compliance and reporting
  • Equipment downtime
  • Administrative burden
  • Inventory management

Use Case

Today, this customer relies on a program in which Agiliti manages all general biomed equipment. When vetting other third-party service providers, the hospital identified three main Clinical Engineering capabilities that differentiated Agiliti from the competition:

  • Customer service
  • Flexible coverage (Access to flexible FTEs)
  • Parts and contract management

The company also agreed that Agiliti offered a “better value for the services offered compared to competitive solutions.”


The partnership with Agiliti has benefited the facility in multiple ways that allows the customer’s staff to work more efficiently and effectively – very quickly after implementation.
In fact, the Purchasing Manager at the facility stated the Clinical Engineering program has produced a measurable financial impact, and within 12 months of working with Agiliti, the company received a positive ROI.
The Agiliti program was able to help the surveyed hospital improve PM and recall compliance while also more effectively utilizing labor. As a result, the customer was able to decrease its service costs by greater than 20%.
“Our equipment downtime has been reduced and cost savings have been substantial.”

Overall, the program has provided the following benefits:

  • Reduced service costs by over 20%
  • Improved PM and Recall Compliance
  • Reduced administrative burden (non-productive tech time)
  • Achieved better labor allocation
  • Improved inventory management

In evaluating the program, the Purchasing Manager from the facility rated the Agiliti Clinical Engineering Services program “as highly valuable as it relates to the success of their facility.”

Agiliti Customer Research

Reasons Why Customers Chose Agiliti

We chose to partner with Agiliti for the following reasons:

Excellent Service
Relationship with Agiliti Team
Quality of Equipment
Knowledge / Expertise of Agiliti Team
Value for Price

Agiliti Customer Testimonial

Knowing the equipment is checked regularly and ready for patient use is priceless. When equipment doesn’t work, it is very reassuring to know my Agiliti technician is just a simple call or email away. Their response time is amazing.

Buyer, Medium Enterprise Healthcare Company

Agiliti Case Study

Progressive Equipment Management Approach Helps Large Healthcare Facility Improve Nursing Productivity and Reduce Costs


This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

“As a result of the on-site equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.”

- Director of Respiratory Services


The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Medical equipment rental and capital costs
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • 24/7 service coverage
  • Equipment tracking
  • Patient-level billing
  • Equipment cleaning and documentation
  • On-site equipment troubleshooting
  • Equipment delivery to the patient room/floor
  • Designated equipment storage
  • Equipment availability
  • On-site single point of contact


The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved patient outcomes
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Reduced equipment shortages
  • Improved caregiver productivity
  • Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased patient satisfaction
  • Decreased staff productivity
  • Decreased productivity of clinical engineering staff
  • A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”

More to Explore

About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

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