TechValidate Research on Agiliti

Introduction

This case study is based on a June 2017 survey of Agiliti customer by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, improving clinical engineering productivity and increasing their nursing satisfaction. The hospital selected Agiliti’ on-site management program and clinical engineering services to fix their fragmented processes and to help them achieve these goals.

Challenges

The profiled hospital selected Agiliti for their onsite equipment management program to address the following business challenges at their facility:

• Medical equipment rental costs
• Medical equipment capital costs
• Equipment utilization (% time in use)
• Nurse satisfaction
• Patient satisfaction (care responsiveness)

Use Case

Today, the profiled company relies on the Agiliti onsite equipment management program and staff to manage the following equipment types:

• Infusion pumps
• Feeding pumps
• Specialty beds and therapy surfaces
• NPWT (Negative Pressure Wound Therapy)
• Newborn cribs and beds
• Dialysis machines
• Other movable medical equipment

When asked, the Chief Technology Officer of the profiled company indicated that there were several highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

• Reporting and usage analytics
• Access to rental fleets to meet additional needs
• On-site team integration with the hospital team
• On-site single point of contact for both the Clinical Engineering and On-site Management Program

Results

The profiled company agrees that the onsite equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

• Reduced capital purchases
• Increased nurse satisfaction
• Increased clinical engineering productivity
• Reduced their administrative burden (contacting vendors, paperwork)

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

• Unplanned capital purchases
• Increased nursing complaints / frustration
• Decreased productivity of clinical engineering staff
• Increased capital investments toward tracking technology

In evaluating the on-site equipment management program, the profiled company also commented:

“Agiliti demonstrated a cost-competitive proposal that had a quick time to value. We entered the agreement to reduce costs and immediately saw results in quality, productivity, and employee satisfaction.”

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

• Medical equipment rental and capital costs
• Equipment in-service / Just in time orientation
• Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

• Infusion pumps
• Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

• Ability to reduce equipment delays and improve speed to therapy
• 24/7 service coverage
• Equipment tracking
• Patient-level billing
• Equipment cleaning and documentation
• On-site equipment troubleshooting
• Equipment delivery to the patient room/floor
• Designated equipment storage
• Equipment availability
• On-site single point of contact

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

• Increased nurse satisfaction
• Improved patient outcomes
• Reduced equipment delays & improved speed to therapy
• Improved equipment utilization & availability
• Reduced equipment shortages
• Improved caregiver productivity
• Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

• Lowered equipment availability
• Unplanned capital purchases
• Increased nursing complaints / frustration
• Decreased patient satisfaction
• Decreased staff productivity
• Decreased productivity of clinical engineering staff
• A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”