TechValidate Research on Agiliti

Introduction

This case study is based on a June 2017 survey of Agiliti customer by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, improving clinical engineering productivity and increasing their nursing satisfaction. The hospital selected Agiliti’ on-site management program and clinical engineering services to fix their fragmented processes and to help them achieve these goals.

Challenges

The profiled hospital selected Agiliti for their onsite equipment management program to address the following business challenges at their facility:

• Medical equipment rental costs
• Medical equipment capital costs
• Equipment utilization (% time in use)
• Nurse satisfaction
• Patient satisfaction (care responsiveness)

Use Case

Today, the profiled company relies on the Agiliti onsite equipment management program and staff to manage the following equipment types:

• Infusion pumps
• Feeding pumps
• Specialty beds and therapy surfaces
• NPWT (Negative Pressure Wound Therapy)
• Newborn cribs and beds
• Dialysis machines
• Other movable medical equipment

When asked, the Chief Technology Officer of the profiled company indicated that there were several highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

• Reporting and usage analytics
• Access to rental fleets to meet additional needs
• On-site team integration with the hospital team
• On-site single point of contact for both the Clinical Engineering and On-site Management Program

Results

The profiled company agrees that the onsite equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

• Reduced capital purchases
• Increased nurse satisfaction
• Increased clinical engineering productivity
• Reduced their administrative burden (contacting vendors, paperwork)

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

• Unplanned capital purchases
• Increased nursing complaints / frustration
• Decreased productivity of clinical engineering staff
• Increased capital investments toward tracking technology

In evaluating the on-site equipment management program, the profiled company also commented:

“Agiliti demonstrated a cost-competitive proposal that had a quick time to value. We entered the agreement to reduce costs and immediately saw results in quality, productivity, and employee satisfaction.”

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was heavily focused on reducing patient risk, boosting staff productivity and reducing medical equipment-related costs. The hospital selected Agiliti’ on-site equipment management program to fix their fragmented process and to help them achieve these goals.

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

• Equipment availability (shortages)
• Time to therapy (equipment delays)
• Equipment in-service / Just in time orientation
• Broken / non-functional equipment
• Risk reduction (HAIs, HAPIs, Falls)
• Nurse satisfaction
• Nurse productivity
• Nurse time spent at the bed side
• Patient satisfaction (care responsiveness)
• Equipment utilization (% time in use)
• Equipment tracking
• Lost equipment
• Equipment cleaning and documentation
• Having multiple rental vendors
• Medical equipment rental and capital costs

In addition, the hospital estimates that their nurses spent 31-45 minutes on administrative tasks each shift before implementing Agiliti’ on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

• Infusion pumps
• Feeding pumps
• ALPS Currie Medical machines
• Blanketrol Hypothermia machines
• PCA pumps, Epidural Pumps, & T-pumps
• Bed exit alarms

When asked, the Director of Patient Care Services identified the following capabilities of the program as direct benefits for the nursing staff:

• Ability to reduce equipment delays and improve speed to therapy
• On-site single point of contact
• 24/7 service coverage
• Equipment delivery to the patient room / floor
• Designated equipment storage
• Equipment availability

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

• Increased nurse satisfaction
• Improved caregiver time at bedside
• Reduced equipment delays & improved speed to therapy
• Improved equipment utilization & availability
• Improved caregiver productivity
• Reduced their administrative burden (contacting vendors, paperwork)
• Reduced lost equipment

The Director of Patient Care Service estimates that their nurses spend <15 minutes each shift on administrative tasks after implementing Agiliti’ on-site services.

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

• A risk to the clinical outcome / patient experience
• Decreased billing accuracy for therapy timing
• Lowered equipment availability
• Increased time to therapy / treatment delays
• Unplanned capital purchases
• Increased rental expenses
• Increased nursing complaints / frustration
• Decreased caregiver satisfaction
• Decreased staff productivity
• Increased time to discharge / longer length of stay
• Decreased productivity of clinical engineering staff
• Increased capital investments toward tracking technology

The Director of Patient Care Services also mentioned that Agiliti’ program “helped to bridge the gap between different departments, which improved staff productivity and satisfaction.”