TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »



1,205 Customers Surveyed

8,352 Data Points Collected

41 Published TechFacts

2 Published Charts

7 Published Case Studies



Selected Research Highlights


Agiliti Case Study

Progressive Equipment Management Approach Helps Large Healthcare Facility Improve Nursing Productivity and Reduce Costs

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

“As a result of the on-site equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.”

- Director of Respiratory Services

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Medical equipment rental and capital costs
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • 24/7 service coverage
  • Equipment tracking
  • Patient-level billing
  • Equipment cleaning and documentation
  • On-site equipment troubleshooting
  • Equipment delivery to the patient room/floor
  • Designated equipment storage
  • Equipment availability
  • On-site single point of contact

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved patient outcomes
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Reduced equipment shortages
  • Improved caregiver productivity
  • Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased patient satisfaction
  • Decreased staff productivity
  • Decreased productivity of clinical engineering staff
  • A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”

Agiliti Customer Testimonial

In working with Agiliti, we never have to worry about accessing the laser we need. When we request one, we are confident that it is in good working condition and ready for patient use.

Registered Nurse, Large Enterprise Healthcare Company

Agiliti Customer Research

Reasons Why Customers Chose Agiliti

We chose to partner with Agiliti for the following reasons:

Excellent Service
65%
Relationship with Agiliti Team
51%
Quality of Equipment
44%
Knowledge / Expertise of Agiliti Team
39%
Value for Price
37%

Agiliti Customer Testimonial

Regardless of scheduling lead time, Agiliti can provide the laser or machine we need. We never have a conflict with equipment availability for surgery.

Nurse Manager, Large Enterprise Healthcare Company

Agiliti Case Study

Large Healthcare Facility Improves Staff Productivity and Reduces HACs with Progressive Equipment Management Strategy

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was heavily focused on reducing patient risk, boosting staff productivity and reducing medical equipment-related costs. The hospital selected Agiliti’ on-site equipment management program to fix their fragmented process and to help them achieve these goals.

“Agiliti helps to bridge the communication gaps between departments, which improves the nursing staff’s productivity and satisfaction. As a result, nurses have been able to spend more time at the bedside, leveraging the reporting and insight from the on-site management program to reduce HACs.”

- Directory of Patient Care Services

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Equipment availability (shortages)
  • Time to therapy (equipment delays)
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment
  • Risk reduction (HAIs, HAPIs, Falls)
  • Nurse satisfaction
  • Nurse productivity
  • Nurse time spent at the bed side
  • Patient satisfaction (care responsiveness)
  • Equipment utilization (% time in use)
  • Equipment tracking
  • Lost equipment
  • Equipment cleaning and documentation
  • Having multiple rental vendors
  • Medical equipment rental and capital costs

In addition, the hospital estimates that their nurses spent 31-45 minutes on administrative tasks each shift before implementing Agiliti’ on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Feeding pumps
  • ALPS Currie Medical machines
  • Blanketrol Hypothermia machines
  • PCA pumps, Epidural Pumps, & T-pumps
  • Bed exit alarms

When asked, the Director of Patient Care Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • On-site single point of contact
  • 24/7 service coverage
  • Equipment delivery to the patient room / floor
  • Designated equipment storage
  • Equipment availability

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved caregiver time at bedside
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Improved caregiver productivity
  • Reduced their administrative burden (contacting vendors, paperwork)
  • Reduced lost equipment

The Director of Patient Care Service estimates that their nurses spend <15 minutes each shift on administrative tasks after implementing Agiliti’ on-site services.

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • A risk to the clinical outcome / patient experience
  • Decreased billing accuracy for therapy timing
  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased caregiver satisfaction
  • Decreased staff productivity
  • Increased time to discharge / longer length of stay
  • Decreased productivity of clinical engineering staff
  • Increased capital investments toward tracking technology

The Director of Patient Care Services also mentioned that Agiliti’ program “helped to bridge the gap between different departments, which improved staff productivity and satisfaction.”

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%


More to Explore



About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

Agiliti Website   Agiliti Website