TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »

1,205 Customers Surveyed

8,352 Data Points Collected

30 Published TechFacts

1 Published Chart

7 Published Case Studies

Selected Research Highlights

Agiliti Case Study

Healthcare Facility Achieves Process Improvement Success, Reduces Costs With Innovative Equipment Management Program


This case study is based on a June 2017 survey of Agiliti customers by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, increasing utilization and improving speed to therapy. The hospital selected Agiliti’ on-site management program to fix their fragmented processes and to help them achieve their process improvement goals.

“As a result of the on-site equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). With Agiliti, we don’t have to reinvent the wheel. Their on-site experts and proven track record have helped us to meet our process improvement goals.”

- Chief Operating Officer


The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their facility:

  • Equipment availability (shortages)
  • Equipment utilization (% time in use)
  • Nurse productivity
  • Nurse satisfaction
  • Equipment tracking
  • Equipment cleaning and documentation
  • Equipment delays (time to therapy)
  • Medical equipment rental costs

Use Case

Today, the profiled company relies on Agiliti’ on-site equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Specialty beds and therapy surfaces

When asked, the Chief Operating Officer of the profiled company indicated that there were two highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

  • Equipment delivery to the patient’s room / floor
  • Equipment utilization (% time in use)


The profiled company agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

  • Reduced capital purchases
  • Reduced the amount of lost equipment
  • Increased nurse experience
  • Improved equipment utilization

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased staff productivity

In evaluating the on-site equipment management program, the Chief Operating Officer also commented:

“It is more expensive to recreate the wheel. Agiliti has a proven track record and hires experts to get the job done with their program."

Agiliti Clinical Engineering Management Case Study

250-300 Bed Acute Care Hospital Located in the Mid-South


This case study of a medium enterprise healthcare company is based on a July 2018 survey of Agiliti Clinical Engineering Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a result of the Agiliti Clinical Engineering Management program, we’ve been able to improve our operational and financial outcomes.”

“Better equipment tracking that provides cost savings, PM compliance, and capital planning.”


The business challenges that led the profiled company to evaluate and ultimately select Agiliti Clinical Engineering Management:

  • Evaluated/replaced the following vendor before selecting Agiliti:
    • Aramark
  • Wanted to address the following challenges by purchasing a Agiliti Clinical Engineering Management program:
    • Their administrative burden (time and costs)
    • Capital and equipment replacement planning
    • Their Computerized Maintenance Management System (CMMS) – Inventory and Equipment Service history
    • Cost of service & repairs/service to acquisition costs
    • Equipment uptime
    • Managing vendor contracts
    • PM compliance & reporting
    • Regulatory compliance & reporting
    • Technician competency levels – technician skill set
    • Unproductive technician time (searching for equipment, vendor management)

Use Case

The key features and functionalities of Agiliti Clinical Engineering Management that the surveyed company uses:

  • Uses the following Agiliti Clinical engineering solutions:
    • Fully outsourced solution (Agiliti Techs onsite managing all equipment)
    • Contract management (vendor coordination)
    • Professional services (capital planning, pre-purchase evaluations)
  • Agiliti Clinical Engineering capabilities that are differentiated from the competition:
    • Capital planning support
    • Customer service
    • Guaranteed turnaround times
    • Medical Equipment Management Plan (MEMP)
    • Parts and contract management
    • PHI & Risk Management
    • Program implementation and management process
    • Service synergy with other Agiliti equipment solutions (on-site program, rental)


The surveyed company achieved the following results with Agiliti Clinical Engineering Management:

  • The Agiliti program has eliminated the administrative burden related to equipment maintenance (vendor management, capital planning, searching for equipment).
  • The Agiliti Clinical Engineering Management program is highly valuable as it relates to the success of our facility.
  • Achieved the following benefits as a result of the Agiliti Clinical Engineering Management program:
    • Reduced Service costs by 0 – 10%
    • Improved PM and Recall Compliance
    • Reduced administrative burden (non-productive tech time)
    • Improved equipment uptime
    • Achieved better labor allocation
    • Avoided capital costs
    • Reduced equipment rental costs
    • Improved employee satisfaction
    • Improved inventory management
    • Improved capital (planning) allocation
  • Agrees with the following statements:
    • They would recommend Agiliti over other vendors because of their superior capabilities
    • Their organization has realized the synergistic benefit from multiple Agiliti solutions

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Agiliti Customer Testimonial

Agiliti provides timely delivery and pick up of all their equipment to ensure we are compliant with JC/CMMS and other regulatory mandates.

Operations Manager, Large Enterprise Healthcare Company

Agiliti Customer Testimonial

We rely on Agiliti to provide fast, on-site medical equipment deliveries and efficient repairs of hospital-owned equipment so that there are no interruptions to patient care.

Executive, Medium Enterprise Healthcare Company

More to Explore

About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

Agiliti Website   Agiliti Website