Agiliti Customer Research
Critical Service Metric Unknown to Most
Our facility’s medical equipment service cost to acquisition ratio is:
1,205 Customers Surveyed
8,352 Data Points Collected
41 Published TechFacts
2 Published Charts
7 Published Case Studies
Agiliti Customer Testimonial
Agiliti created efficiencies that provide faster and better service to our customers. They also began a routine ‘Rounding’ program where Agiliti Managers round with nurse managers and staff in order to identify issues and resolve them quickly.
— Steve Smith, Director of Supply Chain, Regional One Health
Agiliti Clinical Engineering Services Case Study
This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled academic medical center in this case study was focused on reducing their service costs, increasing technician productivity and improving PM and recall compliance and reporting. The hospital selected Agiliti to provide a flexible, on-demand coverage, as well as dedicated technical support for entire equipment types, to help them achieve their service goals.
“Agiliti is very willing to meet our specific service needs without expecting my organization to purchase unneeded service. The quality of their work is very high, and they are always able to support our facility. As a result, we’ve seen measurable improvements to our operational and financial outcomes.”
The profiled academic medical center ultimately selected Agiliti for their clinical engineering services in order to address the following business challenges at their hospital:
• Cost of service & repairs/service to acquisition costs
• Equipment uptime
• Matching work levels to staffing levels (employee leave, episodic event)
• PM compliance & reporting
• Technician competency levels – technician skill set
Today, the profiled hospital relies on a hybrid service model that features the following key capabilities:
• Supplemental staffing (hourly or block of time)
• Equipment type contract (complete PM and repair of an equipment type, i.e. beds, infusion pumps)
When asked, the Biomed Director identified the capability of the program to offer flexible coverage (Access to flexible, on-demand FTEs) as a key differentiator from the competition.
The profiled academic medical centers agrees that the capabilities of the hybrid clinical engineering program were highly valuable to the success of their facility, and Agiliti helped them to achieve the following results:
• Improved PM and recall compliance
• Improved equipment uptime
• Achieved better labor allocation
• Improved inventory management
In evaluating the program, the Biomed Director mentioned that the “onboarding and implementation exceeded their expectations compared to similar vendors they have worked with in the past.” Also, as a result of partnering with Agiliti for multiple different solutions, the were able to realize a synergistic benefit across the facility.
Agiliti Case Study
This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.
“As a result of the on-site equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.”
- Director of Respiratory Services
The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:
In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.
Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:
When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:
The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:
When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:
The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”
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