TechValidate Research on Agiliti

Introduction

This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled academic medical center in this case study was focused on reducing their service costs, increasing technician productivity and improving PM and recall compliance and reporting. The hospital selected Agiliti to provide a flexible, on-demand coverage, as well as dedicated technical support for entire equipment types, to help them achieve their service goals.

Challenges

The profiled academic medical center ultimately selected Agiliti for their clinical engineering services in order to address the following business challenges at their hospital:

• Cost of service & repairs/service to acquisition costs
• Equipment uptime
• Matching work levels to staffing levels (employee leave, episodic event)
• PM compliance & reporting
• Technician competency levels – technician skill set

Use Case

Today, the profiled hospital relies on a hybrid service model that features the following key capabilities:

• Supplemental staffing (hourly or block of time)
• Equipment type contract (complete PM and repair of an equipment type, i.e. beds, infusion pumps)

When asked, the Biomed Director identified the capability of the program to offer flexible coverage (Access to flexible, on-demand FTEs) as a key differentiator from the competition.

Results

The profiled academic medical centers agrees that the capabilities of the hybrid clinical engineering program were highly valuable to the success of their facility, and Agiliti helped them to achieve the following results:

• Improved PM and recall compliance
• Improved equipment uptime
• Achieved better labor allocation
• Improved inventory management

In evaluating the program, the Biomed Director mentioned that the “onboarding and implementation exceeded their expectations compared to similar vendors they have worked with in the past.” Also, as a result of partnering with Agiliti for multiple different solutions, the were able to realize a synergistic benefit across the facility.

Introduction

This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

Challenges

The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

• Medical equipment rental and capital costs
• Equipment in-service / Just in time orientation
• Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

• Infusion pumps
• Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

• Ability to reduce equipment delays and improve speed to therapy
• 24/7 service coverage
• Equipment tracking
• Patient-level billing
• Equipment cleaning and documentation
• On-site equipment troubleshooting
• Equipment delivery to the patient room/floor
• Designated equipment storage
• Equipment availability
• On-site single point of contact

Results

The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

• Increased nurse satisfaction
• Improved patient outcomes
• Reduced equipment delays & improved speed to therapy
• Improved equipment utilization & availability
• Reduced equipment shortages
• Improved caregiver productivity
• Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

• Lowered equipment availability
• Unplanned capital purchases
• Increased nursing complaints / frustration
• Decreased patient satisfaction
• Decreased staff productivity
• Decreased productivity of clinical engineering staff
• A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”