TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »

1,205 Customers Surveyed

8,352 Data Points Collected

41 Published TechFacts

2 Published Charts

7 Published Case Studies

Selected Research Highlights

Agiliti Case Study

Healthcare Facility Achieves Process Improvement Success, Reduces Costs With Innovative Equipment Management Program


This case study is based on a June 2017 survey of Agiliti customers by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, increasing utilization and improving speed to therapy. The hospital selected Agiliti’ on-site management program to fix their fragmented processes and to help them achieve their process improvement goals.

“As a result of the on-site equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). With Agiliti, we don’t have to reinvent the wheel. Their on-site experts and proven track record have helped us to meet our process improvement goals.”

- Chief Operating Officer


The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their facility:

  • Equipment availability (shortages)
  • Equipment utilization (% time in use)
  • Nurse productivity
  • Nurse satisfaction
  • Equipment tracking
  • Equipment cleaning and documentation
  • Equipment delays (time to therapy)
  • Medical equipment rental costs

Use Case

Today, the profiled company relies on Agiliti’ on-site equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Specialty beds and therapy surfaces

When asked, the Chief Operating Officer of the profiled company indicated that there were two highly differentiated capabilities of the on-site program that separated Agiliti from the competition:

  • Equipment delivery to the patient’s room / floor
  • Equipment utilization (% time in use)


The profiled company agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

  • Reduced capital purchases
  • Reduced the amount of lost equipment
  • Increased nurse experience
  • Improved equipment utilization

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased staff productivity

In evaluating the on-site equipment management program, the Chief Operating Officer also commented:

“It is more expensive to recreate the wheel. Agiliti has a proven track record and hires experts to get the job done with their program."

Clinical Engineering Services Customer Testimonial

They have done an excellent job of cutting costs while maintaining service.

Kevin Jividen, Supply Chain Director/Manager, Thomas Health

Agiliti Customer Research

Reasons Why Customers Chose Agiliti

We chose to partner with Agiliti for the following reasons:

Excellent Service
Relationship with Agiliti Team
Quality of Equipment
Knowledge / Expertise of Agiliti Team
Value for Price

Agiliti Clinical Engineering Services Case Study

Hospital Reduces Service Costs by Over 20% with Custom Clinical Engineering Program for General Biomed Equipment


This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled hospital was looking to reduce the cost of service and repairs and improve PM compliance and reporting. Since implementing an Agiliti clinical engineering program, the facility has been able to cut its service costs by 20% and improve PM compliance.

“As a result of the Agiliti Clinical Engineering Services program, we’ve been able to improve our operational and financial outcomes.”


The hospital had a few main areas of contention that they wanted to address by choosing an Agiliti General Biomed Program. Prior to choosing an Agiliti solution, the hospital was faced with the following business challenges:

  • High cost of service and repairs
  • PM compliance and reporting
  • Equipment downtime
  • Administrative burden
  • Inventory management

Use Case

Today, this customer relies on a program in which Agiliti manages all general biomed equipment. When vetting other third-party service providers, the hospital identified three main Clinical Engineering capabilities that differentiated Agiliti from the competition:

  • Customer service
  • Flexible coverage (Access to flexible FTEs)
  • Parts and contract management

The company also agreed that Agiliti offered a “better value for the services offered compared to competitive solutions.”


The partnership with Agiliti has benefited the facility in multiple ways that allows the customer’s staff to work more efficiently and effectively – very quickly after implementation.
In fact, the Purchasing Manager at the facility stated the Clinical Engineering program has produced a measurable financial impact, and within 12 months of working with Agiliti, the company received a positive ROI.
The Agiliti program was able to help the surveyed hospital improve PM and recall compliance while also more effectively utilizing labor. As a result, the customer was able to decrease its service costs by greater than 20%.
“Our equipment downtime has been reduced and cost savings have been substantial.”

Overall, the program has provided the following benefits:

  • Reduced service costs by over 20%
  • Improved PM and Recall Compliance
  • Reduced administrative burden (non-productive tech time)
  • Achieved better labor allocation
  • Improved inventory management

In evaluating the program, the Purchasing Manager from the facility rated the Agiliti Clinical Engineering Services program “as highly valuable as it relates to the success of their facility.”

Agiliti Customer Statistic

Increase Time to Therapy

86% of surveyed WOCNs agreed with the following statement:

“Reducing the amount of time from when a patient’s need for a specialty bed / surface is identified and the patient is placed on the specialty bed / surface will reduce the number of pressure injuries.”

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

More to Explore

About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

Agiliti Website   Agiliti Website