TechValidate Research on Advanced

17 Case Studies


Docman Case Study

Saraf Medical Practice

Introduction

This case study of Saraf Medical Practice is based on an October 2019 survey of Docman customers by TechValidate, a 3rd-party research service.

“Docman 10 is user-friendly.”

“Docman 10 is intuitive.”

“Docman is resourceful for audit purposes and the transfer of electronic information between organisations.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Docman:

  • Started using Docman for the following reasons:
    • They needed a faster, more efficient way of filing and work-flowing documents
    • They needed to share information easily with other GPs across the country
    • They needed to go paperless with their documents
  • Will face the following challenges over the coming year:
    • Time restraints on staff
    • Patient record accuracy
    • Effective communication with other health care providers

Use Case

The key features and functionalities of Docman that the surveyed organization uses:

  • Uses Docman for:
    • Keeping patient records internally
    • Accessing patient records with other GP Practices
    • Day-to-day operational management
    • Managing incoming correspondence
  • Agrees that Docman improved cost efficiency within their organisation.

Results

The surveyed organization achieved the following result with Docman:

  • Saved 1-2 hours per day on average by using Docman.

Docman Case Study

Islington GP Federation

Introduction

This case study of Islington GP Federation is based on an October 2019 survey of Docman customers by TechValidate, a 3rd-party research service.

“Docman 10 is user-friendly.”

“Docman 10 is intuitive.”

“Quicker and more efficient way of managing documents. "

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Docman:

  • Started using Docman for the following reason:
    • They are unhappy with their existing solution
  • Will face the following challenge over the coming year:
    • Time restraints on staff

Use Case

The key features and functionalities of Docman that the surveyed organization uses:

  • Uses Docman for:
    • Managing incoming correspondence

Results

The surveyed organization achieved the following results with Docman:

  • Saved 30 minutes – 1 hour per day on average by using Docman.

Docman Case Study

Chertsey Health Centre

Introduction

This case study of Chertsey Health Centre is based on an October 2019 survey of Docman customers by TechValidate, a 3rd-party research service.

“Docman 10 is user-friendly.”

“Docman 10 is intuitive.”

“It makes reading letters quick and easy.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Docman:

  • Started using Docman for the following reasons:
    • They needed a faster, more efficient way of filing and work-flowing documents
    • They needed to go paperless with their documents
  • Will face the following challenges over the coming year:
    • Time restraints on staff
    • Patient record accuracy
    • Effective communication with other health care providers

Use Case

The key features and functionalities of Docman that the surveyed organization uses:

  • Uses Docman for:
    • Day-to-day operational management
    • Managing incoming correspondence
  • Agrees that Docman improved cost efficiency within their organisation.

Results

The surveyed organization achieved the following results with Docman:

  • Saved 30 minutes – 1 hour per day on average by using Docman.

Staffplan Case Study

Candlelight Homecare Services

Introduction

This case study of Candlelight Homecare Services is based on an October 2019 survey of Staffplan customers by TechValidate, a 3rd-party research service.

“Staffplan has improved cost efficiency within our organisation.”

“Overall we are happy with it. Personally I have been a user for many years.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Staffplan:

  • Top challenges facing your care organisation over the coming year:
    • Staffing levels/recruitment
    • Inadequate funding

Use Case

The key features and functionalities of Staffplan that the surveyed company uses:

  • Currently rated as “Good” by CQC.
  • Has used Staffplan for 7+ years.
  • Uses Staffplan because they:
    • Needed to improve the accuracy and transparency of record-keeping
    • Were unhappy with their previous solution
    • Needed to manage carer rosters in a more efficient way
  • Uses Staffplan for:
    • Day-to-day operational management
    • Call monitoring
    • Staff monitoring
    • Invoice and payment management
    • Rostering
    • Reporting

Results

The surveyed company achieved the following results with Staffplan:

  • The carers have seen the following benefits since using Staffplan:
    • Reduced paperwork
  • Has saved 1-2 hours per day on average by using Staffplan.
  • Using the time saved from using Staffplan on:
    • Spending more time on recruitment

Docman Connect Case Study

OutsideClinic

Introduction

This case study of OutsideClinic is based on a September 2019 survey of Docman Connect customers by TechValidate, a 3rd-party research service.

“Docman Connect, has helped us manage clinical document rejections more efficiently.”

“Our document recipients prefer to receive structured electronic clinical documents.”

“Docman Connect has improved our communication with GP Surgeries and helped our patients get a smoother referral process. The majority of our patients are elderly and can get easily confused, so we find that GP details can be supplied incorrectly.”

“With Docman Connect, if the referral is not accepted by the GP surgery we are informed straight away instead of waiting weeks for a GP letter to arrive.”

“Docman Connect has reduced down the need for paperwork to flow inside and outside of our company, and therefore it is more secure. We will have less incidents of referral letters going missing and it is a cheaper option than letters and postage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Docman Connect:

  • Challenges their organisation anticipates facing over the coming year:
    • Time restraints on staff
    • External communication
    • Care quality

Use Case

The key features and functionalities of Docman Connect that the surveyed company uses:

  • Uses Docman for:
    • Sending clinical correspondence to GP Practices
    • Sending clinical documents securely
    • Ensuring that documents are being received
  • Started using Docman because they:
    • Needed an easier way to send clinical correspondence to GP Practices
    • Needed to go paperless with documents
    • Needed to ensure documents were being received, opened, and actioned
    • Were unhappy with their existing solution
    • Needed cost savings

Results

The surveyed company achieved the following results with Docman Connect:

  • They agreed that Docman improved cost efficiency within their organisation.
  • Saved 30 minutes – 1 hour per day by using Docman.
  • Out of 10, they rated Docman Connect as a 8.

Application Analyser Case Study

Global 500 Bank

Introduction

This case study of a Global 500 banking company is based on a June 2019 survey of Application Analyser customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The tool serves as a single source for application knowledge repository.”

“I would recommend Application Analyser to other organisations.”

“Moving forward, our IT strategy is aiming to have us digitally transform and adopt modern technologies such as Cloud.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Application Analyser:

  • Faced the following challenges when they chose to purchase Application Analyser:
    • A skills shortage
    • A loss of specialist knowledge
    • Integrating with new applications

Use Case

The key features and functionalities of Application Analyser that the surveyed company uses:

  • Users of Application Analyser:
    • System Analysts/ Developers
    • Application Managers

Results

The surveyed company achieved the following results with Application Analyser:

  • Realised the following benefits since using Application Analyser:
    • Increased productivity
    • Accelerated on-boarding new people

Adastra Case Study

Vocare

Introduction

This case study of Vocare is based on a June 2019 survey of Adastra customers by TechValidate, a 3rd-party research service.

“We utilise Adastra across a number of different services and find it very easy to adapt to new services. The staff at Advanced are also accommodating and are always ready to support in the event of last minute requests.”

“Adastra is very flexible and a lot of configuration can be done in-house which gives us flexibility when trialing or piloting new functionality or changes.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adastra:

  • Deployed Adastra in their Urgent Treatment Centre because:
    • They needed a quick and efficient way of dealing with episodes of care
    • They wanted interoperability with other care and IUC services
  • Faces the following challenges with their UTC:
    • Time restraints on staff members
    • Pressures to keep inline with regulations
    • Interoperability with other services and records

Use Case

The key features and functionalities of Adastra that the surveyed company uses:

  • Operates the following services using Adastra:
    • A 111 service
    • An integrated Urgent Care service
    • A single point of contact/access service
    • A GP Out of hours service

Results

The surveyed company achieved the following results with Adastra:

  • Experienced the following benefits since using Adastra:
    • Episodes of care are quick and efficient
    • Assessing patient information is easy
    • Adastra is configurable and can suit many requirements
    • Integration between Adastra and other systems
    • “System is fairly simple to use”

Advanced Case Study

Local Authority

Introduction

This case study of a local authority is based on an October 2017 survey of Advanced customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“ProObserve has particularly improved our observation process. The Senior Management Team now has immediate, up to date information. Tracking and monitoring has improved 100%. Information is used to inform staff development planning and we have since purchased the coaching module for our mentors.”

“Tutors/assessors are better engaged with the process, especially the action planning.”

Challenges

Top challenges facing their organisation over the coming years:

  • Staffing levels/recruitment
  • Training & upskilling staff
  • Inspections & compliance

Invested in ProSuite Products for the following reasons:

  • Because they needed to save time
  • Because they needed to improve reporting & tracking
  • Changing from paperbased systems to online systems.

Use Case

The key products from Advanced ProSuite that the surveyed organisation uses:

  • ProAchieve
  • ProSAR
  • ProObserve

Results

The surveyed organisation achieved the following results with Advanced:

Uses ProSuite in order to accomplish the following for their student experience/engagement:

  • Effectively analyse the success of courses & departments
  • Utilise self-reflection, appraisals, and lesson observations

Has experienced the following benefits from implementing ProSuite:

  • Time savings and accuracy improvements in administration
  • The ability to give key stakeholders the right information at the right time
  • Has been able to save >2 hours per day since the use of a product from the ProSuite.
  • Feels well prepared for the Ofsted inspections as a result of using ProSuite.

Advanced Case Study

Training Provider

Introduction

This case study of a medium enterprise educational institution company is based on an October 2017 survey of Advanced customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our information is now all in one MIS system.”

“It has improved the ease of access for those who need to view information and create reports / share data.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Advanced:

Top challenges facing their organisation over the coming years:

  • Inadequate funding

Invested in ProSuite Products for the following reasons:

  • To save time
  • To improve reporting & tracking

Use Case

The key features and functionalities of Advanced that the surveyed company uses:

Use the following ProSuite products:

  • ProSolution
  • ProMonitor
  • ProMetrix
  • ProPortal

Results

The surveyed company achieved the following results with Advanced:

Use ProSuite in order to accomplish the following for their student experience/engagement:

  • Effectively manage students through their journey
  • Have insight from ProSuite that allows them to track key areas

Have experienced the following benefits from implementing ProSuite:

  • Time savings and accuracy improvements in administration
  • The ability to give key stakeholders the right information at the right time
  • Feels well prepared for the Ofsted inspections as a result of using ProSuite.

Advanced Case Study

Private Training Provider

Introduction

This case study of a medium enterprise training provider is based on an October 2017 survey of Advanced customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Staff across the board are able to use all modules and they all work in a very similar way.”

“Quick and easy access.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Advanced:

Top challenges facing their organisation over the coming years:

  • Staffing levels/recruitment
  • Inadequate funding
  • Inspections & compliance

Invested in ProSuite Products for the following reasons:

  • Because they needed to save money
  • Because they needed to save time
  • To improve reporting & tracking

Use Case

The surveyed company uses the following ProSuite products from Advanced:

  • ProAchieve
  • ProSolution
  • ProMonitor
  • ProMetrix
  • ProPortal
  • ProEngage
  • PS.Web
  • PE.Web

Results

The surveyed company achieved the following results with Advanced:

Use ProSuite in order to accomplish the following for their student experience/engagement:

  • Effectively manage students through their journey
  • Have insight from ProSuite that allows them to track key areas
  • Effectively analyse the success of courses & departments

Has experienced the following benefits from implementing ProSuite:

  • Time savings and accuracy improvements in administration
  • Cost savings in IT
  • The ability to give key stakeholders the right information at the right time

Has a ‘Good’ Ofsted grade since using the ProSuite.

Advanced's Hosting Services Case Study

Cognitive Law Limited

Introduction

This case study of Cognitive Law Limited is based on a March 2017 survey of Advanced’s Hosting Services customers by TechValidate, a 3rd-party research service.

“Case management system.”

“We did not have an IT department and are glad not to have to have one.”

“We don’t have to worry about server security or the IT functionality of a case management system.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Advanced’s Hosting Services:

  • Was looking to address the following challenges when searching for a service provider to host their applications:
    • Save money on hardware and other infrastructure
    • Ensure that data and systems are more secure
    • Become more agile when working with an IT specialist provider

Use Case

The key feature and functionality of Advanced’s Hosting Services that the surveyed company uses:

  • Has outsourced application hosting to Advanced for 1-2 years.

Results

The surveyed company achieved the following results with Advanced’s Hosting Services:

  • Has saved money in the following areas by hosting applications with Advanced:
    • IT support
    • Moving their spending from capital expenditure on hardware to operating expenditure
  • Agrees that Advanced’s hosting services makes them feel more secure about their systems and data.
  • completely agrees that since moving to Advanced’s hosting services, their IT team can keep pace with business growth.
  • Has experienced the following benefit since outsourcing their application hosting:
    • Accessible services for staff

Advanced Case Study

Harlow College

Introduction

This case study of Harlow College is based on an October 2017 survey of Advanced customers by TechValidate, a 3rd-party research service.

“The ProSuite has Improved quality and analysis of information.”

“Students and parents now have access to course information and progress.”

Challenges

Top challenge facing their organisation over the coming years:

  • Inspections & compliance

Harlow College invested in ProSuite Products because they needed to improve reporting & tracking

Use Case

Harlow College use the following Pro Suite products:

  • ProAchieve
  • ProSolution
  • ProMonitor
  • ProObserve
  • ProPortal
  • Proverify

Results

  • Have insight from ProSuite that allows them to track key areas to improve student experience/engagement
  • Effectively analyse the success of courses & departments
  • Utilize self-reflection, appraisals, and lesson observations

Harlow College has experienced the following benefit from implementing ProSuite:

  • Time savings and accuracy improvements in administration
  • Feels somewhat prepared for the Ofsted inspections as a result of using ProSuite

Advanced Case Study

Lewisham Southwark College

Introduction

This case study of Lewisham Southwark College is based on an October 2017 survey of Advanced customers by TechValidate, a 3rd-party research service.

“User-friendly software that helps save users time and the college money.”

Challenges

Top challenges facing their organization over the coming years:

  • Inadequate funding
  • Lack of student numbers

Invested in ProSuite products for the following reasons:

  • They needed to save time
  • They needed to improve reporting & tracking

Use Case

Lewisham Southwark College use the following ProSuite products:

  • ProAchieve
  • ProMonitor
  • ProPortal

Results

Lewisham Southwark College use ProSuite in order to accomplish the following for their student experience/engagement:

  • Effectively manage students through their journey
  • Have insight from ProSuite that allows them to track key areas
  • Effectively analyse the success of courses & departments

Lewisham Southwark College have experienced the following benefits since implementing ProSuite:

  • Time savings and accuracy improvements in administration
  • An improvement in student experience & retention
  • Has been able to save >2 hours per day since the use of a product from the ProSuite.
  • Feels prepared for the Ofsted inspections as a result of using ProSuite.

Advanced's Hosting Services Case Study

Small Business Wholesale Distribution Company

Introduction

This case study of a small business wholesale distribution company is based on a March 2017 survey of Advanced’s Hosting Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name withheld to protect their confidentiality.

“Hosted Exchequer.”

“Since the Advanced customer service team is so reachable, we do not even need an IT department to help us.”

“Advanced hosting services are so easy to use, it makes our work more efficient. It saves us a lot of time on processing customers’ order.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Advanced’s Hosting Services:

  • Was looking to address the following challenges when searching for a service provider to host their applications:
    • Focus IT resources on value-added activities related to their business
    • Ensure that data and systems are more secure

Use Case

The key feature and functionality of Advanced’s Hosting Services that the surveyed company uses:

  • Has outsourced application hosting to Advanced for 0-1 year.

Results

The surveyed company achieved the following results with Advanced’s Hosting Services:

  • Has saved money in the following areas by hosting applications with Advanced:
    • IT support
    • Regulations and compliance
    • Having a reliable service and reduced operational risk
  • Completely agrees that Advanced’s hosting services makes them feel more secure about their systems and data.
  • Strongly agrees that since moving to Advanced’s hosting services, their IT team can keep pace with business growth.
  • Has experienced the following benefits since outsourcing their application hosting:
    • More mobile staff
    • Accessible services for staff
    • Faster and more reliable service

Advanced's Hosting Services Case Study

Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a March 2017 survey of Advanced’s Hosting Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name withheld to protect their confidentiality.

“We hosted MLC.”

“Advanced has provided us with a level / stable working platform that we can safely build on.”

“We have been able to concentrate on core processes and effectively let the IT run on its own.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Advanced’s Hosting Services:

  • Was looking to address the following challenges when searching for a service provider to host their applications:
    • Focus IT resources on value-added activities related to their business
    • Save money on hardware and other infrastructure
    • Ensure that data and systems are more secure

Use Case

The key feature and functionality of Advanced’s Hosting Services that the surveyed company uses:

  • Has outsourced application hosting to Advanced for 3-4 years.

Results

The surveyed company achieved the following results with Advanced’s Hosting Services:

  • Has experienced a 16-25% improvement in cost savings from outsourcing their application hosting with Advanced.
  • Has saved money in the following areas by hosting applications with Advanced:
    • Regulations and compliance
    • Having a reliable service and reduced operational risk
  • Agrees that Advanced’s hosting services makes them feel more secure about their systems and data.
  • Agrees that since moving to Advanced’s hosting services, their IT team can keep pace with business growth.
  • Has experienced the following benefit since outsourcing their application hosting:
    • Accessible services for staff

Advanced's Hosting Services Case Study

CM Charterhouse Associates

Introduction

This case study of CM Charterhouse Associates is based on a March 2017 survey of Advanced’s Hosting Services customers by TechValidate, a 3rd-party research service.

“We hosted ALB.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Advanced’s Hosting Services:

  • Was looking to address the following challenges when searching for a service provider to host their applications:
    • Focus IT resources on value-added activities related to their business
    • Ensure that data and systems are more secure
    • Become more agile when working with an IT specialist provider

Use Case

The company has outsourced application hosting to Advanced for 1-2 years.

Results

The surveyed company achieved the following results with Advanced’s Hosting Services:

  • Has experienced a 16-25% improvement in cost savings from outsourcing their application hosting with Advanced.
  • Has saved money in the following area by hosting applications with Advanced:
    • Having a reliable service and reduced operational risk
  • Strongly agrees that Advanced’s hosting services makes them feel more secure about their systems and data.
  • Agrees that since moving to Advanced’s hosting services, their IT team can keep pace with business growth.
  • Has experienced the following benefits since outsourcing their application hosting:
    • Accessible services for staff
    • Faster and more reliable service

Advanced's Hosting Services Case Study

Medium Enterprise Retail Company

Introduction

This case study of a medium enterprise retail company is based on a March 2017 survey of Advanced’s Hosting Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name withheld to protect their confidentiality.

“Hosted Financial Management – Open Accounts.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Advanced’s Hosting Services:

  • Was looking to address the following challenges when searching for a service provider to host their applications:
    • Focus IT resources on value-added activities related to their business
    • Save money on hardware and other infrastructure
    • Ensure that data and systems are more secure

Use Case

The key feature and functionality of Advanced’s Hosting Services that the surveyed company uses:

  • Has outsourced application hosting to Advanced for 0-1 year.

Results

The surveyed company achieved the following results with Advanced’s Hosting Services:

  • Has saved money in the following area by hosting applications with Advanced:
    • Having a reliable service and reduced operational risk
  • Agrees that Advanced’s hosting services makes them feel more secure about their systems and data.
  • Agrees that since moving to Advanced’s hosting services, their IT team can keep pace with business growth.
  • Has experienced the following benefit since outsourcing their application hosting:
    • Accessible services for staff



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