TechValidate Research on ADP Comprehensive Services Canada

ADP's Payroll & HR Solutions Case Study

Small Business Computer Services Company


This case study of a small business computer services company is based on a September 2018 survey of ADP’s Payroll & HR Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ADP helps us manage our payroll and HR systems, saving our organization time, money, and allowing us to focus on key business objectives.”


The business challenges that led the profiled company to evaluate and ultimately select ADP’s Payroll & HR Solutions:

  • Top purchasing driver for buying their ADP Solution:
    • Support business growth expectations
  • Evaluated the following vendor before choosing ADP:
    • Nethris

Use Case

The key features and functionalities of ADP’s Payroll & HR Solutions that the surveyed company uses:

  • Realized the following operational benefits after deploying their ADP Solution:
    • Improved the efficiency of a business process
    • Reduced IT infrastructure costs
  • Rates the following ADP capabilities compared to the competition:
    • Ease of use: significantly better
    • Customer support: significantly better
    • Implementation: significantly better
    • Functionality: significantly better
    • Integration with other systems: better


The surveyed company achieved the following results with ADP’s Payroll & HR Solutions:

  • Saw a return on their investment for their ADP solution in 4 – 6 months.
  • Increased the productivity of their staff by 10 – 20 % with their ADP solution.

About This Data

This data was sourced directly from verified users of ADP Comprehensive Services Canada by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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