TechValidate Research on ADP Comprehensive Services Canada

These pages present data that TechValidate has sourced via direct research with verified customers and users of ADP Comprehensive Services Canada. TechValidate stands behind the authenticity of all published data. Learn more »



222 Customers Surveyed

1,454 Data Points Collected

44 Published TechFacts

9 Published Charts

4 Published Case Studies



Selected Research Highlights


ADP's Payroll & HR Solutions Case Study

Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on a September 2018 survey of ADP’s Payroll & HR Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ADP helps us manage our payroll and HR systems, saving our organization time, money, and allowing us to focus on key business objectives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP’s Payroll & HR Solutions:

  • Top purchasing driver for buying their ADP Solution:
    • Support business growth expectations
  • Evaluated the following vendor before choosing ADP:
    • Nethris

Use Case

The key features and functionalities of ADP’s Payroll & HR Solutions that the surveyed company uses:

  • Realized the following operational benefits after deploying their ADP Solution:
    • Improved the efficiency of a business process
    • Reduced IT infrastructure costs
  • Rates the following ADP capabilities compared to the competition:
    • Ease of use: significantly better
    • Customer support: significantly better
    • Implementation: significantly better
    • Functionality: significantly better
    • Integration with other systems: better

Results

The surveyed company achieved the following results with ADP’s Payroll & HR Solutions:

  • Saw a return on their investment for their ADP solution in 4 – 6 months.
  • Increased the productivity of their staff by 10 – 20 % with their ADP solution.

ADP's Payroll & HR Solutions Customer Research

What were the top purchasing drivers for buying your ADP Solution?

Save Time
63%
Ease of Use
48%
Support Business Growth Expectations
39%
Meet Compliance Regulations
36%
System Integration
30%
Reduce Costs
22%
Secure Sensitive Data
17%

ADP Comprehensive Services Canada Customer Testimonial

How has ADP been helping your organization during the COVID-19 pandemic?

The biggest help ADP was able to bring is the fact that we have not seen any service disruptions during the pandemic. ADP has allowed our company to bring the same level of quality to our employees during this time.
Through The Bridge online community, ADP has provided a one stop shop for us to evaluate our eligibility for any financial assistance. They have made navigating changes during this pandemic, much easier.

Human Resources Specialist, Large Enterprise Computer Services Company

ADP Comprehensive Services Canada Customer Review

5/5 Stars

How has outsourcing your payroll made your job easier during the pandemic?

Not having to deal with any payroll issues has allowed me time to take on other tasks.

As a result of your ADP experience during the pandemic, why would you or would you not recommend outsourcing your payroll to ADP?

I would definitely recommend ADP.

ADP's Payroll & HR Solutions Customer Research

ADP Comprehensive Services is well positioned against the competition

Please rate the following ADP capabilities compared to the competition.

Best in Class Significantly Better Better Worse Significantly Worse

Ease of Use
Customer Support
Implementation
Functionality
Integration with other systems

ADP's Payroll & HR Solutions Case Study

Small Business Wholesale Distribution Company

Introduction

This case study of a small business wholesale distribution company is based on a September 2018 survey of ADP’s Payroll & HR Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ADP helps us manage our payroll and HR systems, saving our organization time, money, and allowing us to focus on key business objectives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP’s Payroll & HR Solutions:

  • Top purchasing drivers for buying their ADP Solution:
    • Reduce costs
    • Meet compliance regulations
    • Save time
    • Support business growth expectations
  • Evaluated the following vendor before choosing ADP:
    • Intuit

Use Case

The key features and functionalities of ADP’s Payroll & HR Solutions that the surveyed company uses:

  • Realized the following operational benefits after deploying their ADP Solution:
    • Improved the efficiency of a business process
    • Improved data protection of critical information
    • Met regulatory compliance standards
    • Improved reporting capabilities
  • Rates the following ADP capabilities compared to the competition:
    • Ease of use: significantly better
    • Customer support: best in class
    • Implementation: best in class
    • Functionality: significantly better
    • Integration with other systems: best in class

Results

The surveyed company achieved the following results with ADP’s Payroll & HR Solutions:

  • Saw a return on their investment for their ADP solution in 10 – 12 months.
  • Increased the productivity of their staff by 20 – 30 % with their ADP solution.


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