TechValidate Research on ADP Comprehensive Services Canada

These pages present data that TechValidate has sourced via direct research with verified customers and users of ADP Comprehensive Services Canada. TechValidate stands behind the authenticity of all published data. Learn more »



222 Customers Surveyed

1,454 Data Points Collected

44 Published TechFacts

9 Published Charts

4 Published Case Studies



Selected Research Highlights


ADP's Payroll & HR Solutions Customer Research

Nearly a third of ADP Comprehensive Services clients increased their productivity by over 30%

By what percentage did your ADP solution increase the productivity of your staff?

More than 50%: 13%
40 - 50 %: 7%
30 - 40 %: 11%
20 - 30 %: 11%
10 - 20 %: 20%
Less than 10%: 38%

ADP's Payroll & HR Solutions Customer Research

What types of operational benefits did your organization realize following the deployment of your ADP Solution?

Improved the efficiency of a business process
52%
Improved reporting capabilities
44%
Met regulatory compliance standards
32%
Improved data protection of critical information
30%
Improved decision making
17%
Reduced IT infrastructure costs
16%

ADP's Payroll & HR Solutions Customer Satisfaction Rating

Our organization has been using ADP for almost 12 years. Recently we upgraded ADP Workforce Now Comprehensive Services and have been very happy with how most functions have become automated. Also, our payroll specialist is extremely helpful and knowledgeable – great support!

ADP's Payroll & HR Solutions Case Study

Medium Enterprise Real Estate Company

Introduction

This case study of a medium enterprise real estate company is based on a September 2018 survey of ADP’s Payroll & HR Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ADP helps us manage our payroll and HR systems, saving our organization time, money, and allowing us to focus on key business objectives.”

“ADP is good.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP’s Payroll & HR Solutions:

  • Top purchasing drivers for buying their ADP Solution:
    • Reduce costs
    • Meet compliance regulations
    • Save time
    • Have an easy to use system
  • Evaluated the following vendor before choosing ADP:
    • Pay@Works

Use Case

The key features and functionalities of ADP’s Payroll & HR Solutions that the surveyed company uses:

  • Realized the following operational benefits after deploying their ADP Solution:
    • Improved the efficiency of a business process
  • Rates the following ADP capabilities compared to the competition:
    • Ease of use: best in class
    • Customer support: best in class
    • Implementation: best in class
    • Functionality: best in class
    • Integration with other systems: best in class

Results

The surveyed company achieved the following results with ADP’s Payroll & HR Solutions:

  • Increased the productivity of their staff by >50% with their ADP solution.

ADP's Payroll & HR Solutions Case Study

Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on a September 2018 survey of ADP’s Payroll & HR Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ADP helps us manage our payroll and HR systems, saving our organization time, money, and allowing us to focus on key business objectives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP’s Payroll & HR Solutions:

  • Top purchasing driver for buying their ADP Solution:
    • Support business growth expectations
  • Evaluated the following vendor before choosing ADP:
    • Nethris

Use Case

The key features and functionalities of ADP’s Payroll & HR Solutions that the surveyed company uses:

  • Realized the following operational benefits after deploying their ADP Solution:
    • Improved the efficiency of a business process
    • Reduced IT infrastructure costs
  • Rates the following ADP capabilities compared to the competition:
    • Ease of use: significantly better
    • Customer support: significantly better
    • Implementation: significantly better
    • Functionality: significantly better
    • Integration with other systems: better

Results

The surveyed company achieved the following results with ADP’s Payroll & HR Solutions:

  • Saw a return on their investment for their ADP solution in 4 – 6 months.
  • Increased the productivity of their staff by 10 – 20 % with their ADP solution.

ADP Comprehensive Services Canada Customer Testimonial

Outsourcing to ADP means I do not need to worry about staying compliant with changing legislation.

Sharon Maddocks, Compensation and Payroll Analyst, Nordion



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