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TechValidate Research on Adobe Document Cloud

These pages present data that TechValidate has sourced via direct research with verified customers and users of Adobe Document Cloud. TechValidate stands behind the authenticity of all published data. Learn more »



1,398 Customers Surveyed

10,793 Data Points Collected

130 Published TechFacts

5 Published Charts

16 Published Case Studies



Selected Research Highlights


Adobe Sign Customer Research

When considering all of the apps that you use in your CRM, how would you rate Adobe Sign compared to these other apps in the following categories?

S Best in Class S Significantly Better S Better S Not Better

Improves employee productivity
Improves customer experience
Delivers ROI on CRM investment
Reduces our business risk
Is easy for employees to use

Adobe Sign Customer Research

How many of these statements do you agree with since you adopted Adobe Sign?

Adobe Sign has improved the signing experience for customers (for signers)
85%
Adobe Sign makes the signature experience easier for employees (for senders)
86%
Adobe Sign has improved data accuracy in CRM and reduced data errors
53%
Adobe Sign has helped your organization increase your volume of contracts
42%
Adobe Sign has improved your ability to track the status of contracts out for signature
81%
Adobe Sign has helped your organization reduce its use of paper
84%

Adobe Sign Case Study

MSDSonline

Introduction

This case study of MSDSonline is based on a January 2018 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has enabled us to improve the signing experience for our organization and for our clients.”

“Adobe Sign has streamlined our sales and legal processes. I closed over 260 deals last year, Adobe sign has helped me keep track and maintain them efficiently without getting on the client’s case.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Sought to address the following challenges by purchasing an electronic signature solution:
    • Save document and contract processing time
    • Deliver better signing experiences for employees, clients, and business partners

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Primary users of Adobe Sign:
    • Sales
    • Human Resources
    • Legal
  • Uses the following integration with Adobe Sign:
    • Salesforce
  • Rates Adobe Sign in the following categories compared to all apps they’ve used:
    • Ability to improve employee productivity: best in class
    • Ability to improve the client experience: best in class
    • Ability to deliver measurable ROI: best in class
    • Ability to reduce their business risk: best in class
    • Ease of use for managing and maintaining: best in class

Results

The surveyed company achieved the following results with Adobe Sign:

  • Agrees with the following statements:
    • Adobe Sign has improved the signing experience for their clients (for signers)
    • Adobe Sign has made the signature experience easier for their employees (for senders)
    • Adobe Sign has improved data accuracy and reduced errors in their systems of record
    • Adobe Sign has improved their ability to track the status of contracts out for signature
    • Adobe Sign has helped their organization reduce their use of paper
    • Adobe Sign has improved their success rate in getting agreements signed
  • Shortened their signature cycles by more than 90% since using Adobe Sign.
  • Rates Adobe Sign on the following relative to their initial expectation:
    • Ease of setting up: greatly outperformed
    • Ease of ongoing administration: greatly outperformed
    • Ability to get employee adoption: greatly outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed

Acrobat DC Customer Testimonial

Many times I’ve needed to make a small change in a PDF or send a document when it’s at my desk [and with Acrobat DC, I can do this].

Attorney, Small Business Legal Company

Adobe Sign Case Study

Global 500 Telecommunications Equipment Company finds value in upgrading Adobe Sign.

Introduction

This case study of a Global 500 telecommunications equipment company is based on a July 2017 survey of Adobe Sign customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our Adobe Sign upgrade was worth the investment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Was looking to solve the following challenge with their upgraded Adobe Sign implementation:
    • Wasted time/money challenges (a need to leverage advanced capabilities to save time or money)

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Is currently leveraging Adobe Sign in the following departments:
    • Sales
    • Legal

Results

The surveyed company achieved the following results with Adobe Sign:

  • Rates the following advanced capabilities in terms of their importance in making the decision to upgrade to Adobe Sign:
    • Pre-integrated solutions (Salesforce, Workday, Microsoft SharePoint, etc.) and API integration capabilities: extremely important
    • Single Sign-On: important
    • Workflow Designer (creating repeatable workflow templates): very important
    • Account Delegation (Assign existing accounts to different users): unimportant
    • Advanced Roles & Routing (Delegate signer, form filler only, certified recipient, or any one person from a group can sign): unimportant
    • Multi-Language Controls (selecting the language for a recipient): important
    • Form Data Routing (pushing form data into systems of record): important
  • Realized the following benefits when they upgraded their Adobe Sign implementation:
    • Time savings (people getting their jobs done faster)
    • Cost savings in paper, printing, shipping, handling, or other cost areas
  • Immediately saw value in their Adobe Sign upgrade.

Acrobat DC Customer Testimonial

The Sign and Track tool [inside Acrobat DC] proved that a client viewed a document he claimed he did not receive.

Accounting Director, Small Business Legal Company



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About Adobe Document Cloud

Your business is built on documents. With Adobe Document Cloud, you can transform disjointed document processes into smart, all-digital experiences and speed transactions end-to-end.

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