TechValidate Research on Adobe Document Cloud

These pages present data that TechValidate has sourced via direct research with verified customers and users of Adobe Document Cloud. TechValidate stands behind the authenticity of all published data. Learn more »



1,398 Customers Surveyed

10,793 Data Points Collected

130 Published TechFacts

5 Published Charts

18 Published Case Studies



Selected Research Highlights


Adobe Sign Customer Research

Please indicate how Adobe Sign (formerly EchoSign) has performed relative to your initial expectations in the following areas.

Greatly outperformed Outperformed Underperformed

Ease of setting up in CRM
Ease of ongoing administration
User adoption
Customer acceptance
Measurable business benefits

Adobe Sign Case Study

Achievement First

Introduction

This case study of Achievement First is based on an August 2016 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has made it possible to send and sign a contract anywhere, at any time, and on any device.”

“With Adobe Sign, we’ve had a 60% increase in turnaround on agreements.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Adobe Sign:

  • Rates Adobe Sign in the following areas, in comparison to all of the apps they use in their CRM:
    • Improved employee productivity: best in class
    • Improved customer experience: best in class
    • Delivered ROI on CRM investment: significantly better
    • Reduced business risk: significantly better
    • Ease of use for employees: significantly better

Use Case

The key features and functionalities of Adobe Sign that the surveyed organization uses:

  • Uses the following Adobe Sign features in their CRM:
    • Agreement Templates (setting up templates for repeatable signature processes)
    • Data Mapping (importing customer-added data from agreement fields back into CRM)
    • Merge Mapping (adding CRM data into agreements being sent for signature)

Results

The surveyed organization achieved the following results with Adobe Sign:

  • Agrees that Adobe Sign (formerly EchoSign) has performed in the following areas, relative to their initial expectations:
    • Ease of setting up in CRM: underperformed
    • Ease of ongoing administration: outperformed
    • User adoption: outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed
  • Agrees with the following, since they adopted Adobe Sign:
    • Adobe Sign has improved their signing experience for customers (for signers)
    • Adobe Sign makes the signature experience easier for employees (for senders)
    • Adobe Sign has improved data accuracy in CRM and reduced data errors
    • Adobe Sign has improved their ability to track the status of contracts out for signature
    • Adobe Sign has helped their organization reduce its use of paper
  • Estimates that Adobe Sign helped them shorten signature cycles in their organization by 50-75%.

Adobe Sign Customer Statistic

89% of surveyed customers rate Adobe Sign as better at delivering ROI on CRM investments in comparison to all of the apps they use in their CRM.

89%

Adobe Sign Case Study

MeetingZone

Introduction

This case study of MeetingZone is based on an August 2016 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has made it possible to send and sign a contract anywhere, at any time, and on any device.”

“We needed better search capabilities in CRM. Adobe Sign gave that to us.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Rates Adobe Sign in the following areas, in comparison to all of the apps they use in their CRM:
    • Improved employee productivity: not better
    • Improved customer experience: not better
    • Delivered ROI on CRM investment: not better
    • Reduced business risk: significantly better
    • Ease of use for employees: not better

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Uses Dynamics CRM 2016 with Adobe Sign.
  • Uses the following Adobe Sign feature in their CRM:
    • Agreement Templates (setting up templates for repeatable signature processes)

Results

The surveyed company achieved the following results with Adobe Sign:

  • Agrees that Adobe Sign (formerly EchoSign) has performed in the following areas, relative to their initial expectations:
    • Ease of setting up in CRM: underperformed
    • Ease of ongoing administration: underperformed
    • User adoption: greatly outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed
  • Agrees with the following, since they adopted Adobe Sign:
    • Adobe Sign has improved their signing experience for customers (for signers)
    • Adobe Sign makes the signature experience easier for employees (for senders)
    • Adobe Sign has helped their organization increase their volume of contracts
    • Adobe Sign has helped their organization reduce its use of paper
  • Estimates that Adobe Sign helped them shorten signature cycles in their organization by 50-75%.

Adobe Sign Customer Research

How much would you estimate that Adobe Sign has helped shorten signature cycles in your organization?

More than 90%: 19%
75-90%: 25%
50-75%: 31%
25-50%: 13%
10-25%: 6%
Up to 10%: 4%

Adobe Sign Customer Testimonial

Adobe Sign is very good and easy to use.

Business Development Associate, Medium Enterprise Financial Services Company



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About Adobe Document Cloud

Your business is built on documents. With Adobe Document Cloud, you can transform disjointed document processes into smart, all-digital experiences and speed transactions end-to-end.

Adobe Document Cloud Website   Adobe Website