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TechValidate Research on Adobe Document Cloud

These pages present data that TechValidate has sourced via direct research with verified customers and users of Adobe Document Cloud. TechValidate stands behind the authenticity of all published data. Learn more »



1,398 Customers Surveyed

10,793 Data Points Collected

130 Published TechFacts

5 Published Charts

16 Published Case Studies



Selected Research Highlights


Adobe Sign Customer Research

How much would you estimate that Adobe Sign has helped shorten signature cycles in your organization?

More than 90%: 19%
75-90%: 25%
50-75%: 31%
25-50%: 13%
10-25%: 6%
Up to 10%: 4%

Adobe Sign Customer Research

Advanced features drive upgrade decisions.

Please rate the below advanced capabilities based on their importance in making the decision to upgrade Adobe Sign:

Extremely important Very important Important Unimportant

Pre-integrated solutions (Salesforce, Workday, Microsoft SharePoint, etc.) and API integration capabilities
Single Sign-On
Workflow Designer (creating repeatable workflow templates)
Account Delegation (Assign existing accounts to different users)
Advanced Roles & Routing (Delegate signer, form filler only, certified recipient, or any one person from a group can sign)
Multi-Language Controls (selecting the language for a recipient)
Form Data Routing (pushing form data into systems of record)

Adobe Sign Case Study

MeetingZone

Introduction

This case study of MeetingZone is based on an August 2016 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has made it possible to send and sign a contract anywhere, at any time, and on any device.”

“We needed better search capabilities in CRM. Adobe Sign gave that to us.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Rates Adobe Sign in the following areas, in comparison to all of the apps they use in their CRM:
    • Improved employee productivity: not better
    • Improved customer experience: not better
    • Delivered ROI on CRM investment: not better
    • Reduced business risk: significantly better
    • Ease of use for employees: not better

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Uses Dynamics CRM 2016 with Adobe Sign.
  • Uses the following Adobe Sign feature in their CRM:
    • Agreement Templates (setting up templates for repeatable signature processes)

Results

The surveyed company achieved the following results with Adobe Sign:

  • Agrees that Adobe Sign (formerly EchoSign) has performed in the following areas, relative to their initial expectations:
    • Ease of setting up in CRM: underperformed
    • Ease of ongoing administration: underperformed
    • User adoption: greatly outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed
  • Agrees with the following, since they adopted Adobe Sign:
    • Adobe Sign has improved their signing experience for customers (for signers)
    • Adobe Sign makes the signature experience easier for employees (for senders)
    • Adobe Sign has helped their organization increase their volume of contracts
    • Adobe Sign has helped their organization reduce its use of paper
  • Estimates that Adobe Sign helped them shorten signature cycles in their organization by 50-75%.

Adobe Sign Customer Testimonial

3.5x Faster Signature Cycles

[With Adobe Sign], we have seen a 350% decrease in cycle time with fewer mistakes as well as happier customers.

Operations Director, S&P 500 Computer Hardware Company

Acrobat DC Customer Testimonial

[Acrobat DC saved me when] I needed to sign some contracts while I was on vacation.

End User, Non-Profit

Adobe Sign Case Study

Humana

Introduction

This case study of Humana is based on an August 2016 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has made it possible to send and sign a contract anywhere, at any time, and on any device.”

“Adobe Sign has reduced our use of couriers and the need to run from building to building, allowing our Executives to sign on-the-go / road. It completely reduced our amount of redlined NDA’s to zero.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Rates Adobe Sign in the following areas, in comparison to all of the apps they use in their CRM:
    • Improved employee productivity: best in class
    • Improved customer experience: best in class
    • Delivered ROI on CRM investment: best in class
    • Reduced business risk: best in class
    • Ease of use for employees: best in class

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Uses the following Adobe Sign features in their CRM:
    • Agreement Templates (setting up templates for repeatable signature processes)
    • Data Mapping (importing customer-added data from agreement fields back into CRM)
    • Sending for signature from mobile devices
    • Reporting and dashboard views in the CRM

Results

The surveyed company achieved the following results with Adobe Sign:

  • Agrees that Adobe Sign (formerly EchoSign) has performed in the following areas, relative to their initial expectations:
    • Ease of setting up in CRM: greatly outperformed
    • Ease of ongoing administration: greatly outperformed
    • User adoption: greatly outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed
  • Agrees with the following, since they adopted Adobe Sign:
    • Adobe Sign has improved their signing experience for customers (for signers)
    • Adobe Sign makes the signature experience easier for employees (for senders)
    • Adobe Sign has improved data accuracy in CRM and reduced data errors
    • Adobe Sign has helped their organization increase their volume of contracts
    • Adobe Sign has improved their ability to track the status of contracts out for signature
    • Adobe Sign has helped their organization reduce its use of paper
  • Estimates that Adobe Sign helped them shorten signature cycles in their organization by 50-75%.


More to Explore



About Adobe Document Cloud

Your business is built on documents. With Adobe Document Cloud, you can transform disjointed document processes into smart, all-digital experiences and speed transactions end-to-end.

Adobe Document Cloud Website   Adobe Website