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TechValidate Research on Adobe Document Cloud

These pages present data that TechValidate has sourced via direct research with verified customers and users of Adobe Document Cloud. TechValidate stands behind the authenticity of all published data. Learn more »



1,398 Customers Surveyed

10,793 Data Points Collected

130 Published TechFacts

5 Published Charts

18 Published Case Studies



Selected Research Highlights


Acrobat DC Customer Testimonial

Whenever I need to edit an existing pdf Acrobat DC is always there to help. It makes my work look neat and professional.

IT Director, Non Profit

Adobe Sign Case Study

Large Enterprise Telecommunications Equipment Company

Introduction

This case study of a large enterprise telecommunications equipment company is based on an August 2016 survey of Adobe Sign customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Adobe Sign has made it possible to send and sign a contract anywhere, at any time, on any device. The product greatly shortens the sales journey and allows a slick, fully integrated experience.”

“We once managed to turn a contract around in 18 minutes from discussion to CPQ to signature.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Rates Adobe Sign in the following areas, in comparison to all of the apps they use in their CRM:
    • Improved employee productivity: significantly better
    • Improved customer experience: significantly better
    • Delivered ROI on CRM investment: significantly better
    • Reduced business risk: significantly better
    • Ease of use for employees: significantly better

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Uses Adobe Sign integrated with the following solution from another Salesforce vendor app:
    • Thunderhead
  • Uses the following Adobe Sign feature in their CRM:
    • Sending for signature from mobile devices

Results

The surveyed company achieved the following results with Adobe Sign:

  • Agrees that Adobe Sign (formerly EchoSign) has performed in the following areas, relative to their initial expectations:
    • Ease of setting up in CRM: greatly outperformed
    • Ease of ongoing administration: greatly outperformed
    • User adoption: greatly outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed
  • Agrees with the following, since they adopted Adobe Sign:
    • Adobe Sign has improved their signing experience for customers (for signers)
    • Adobe Sign makes the signature experience easier for employees (for senders)
    • Adobe Sign has improved data accuracy in CRM and reduced data errors
    • Adobe Sign has helped their organization increase their volume of contracts
    • Adobe Sign has improved their ability to track the status of contracts out for signature
    • Adobe Sign has helped their organization reduce its use of paper
  • Estimates that Adobe Sign helped them shorten signature cycles in their organization by 25-50%.

Acrobat DC Customer Testimonial

Taking a hard cover document that had no means of downloading a soft copy. We scanned it in, made corrections, and saved so now there is a soft copy to publish and move on.

Gene Davenport, End User, Retired

Adobe Sign Case Study

MSDSonline

Introduction

This case study of MSDSonline is based on a January 2018 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has enabled us to improve the signing experience for our organization and for our clients.”

“Adobe Sign has streamlined our sales and legal processes. I closed over 260 deals last year, Adobe sign has helped me keep track and maintain them efficiently without getting on the client’s case.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Sought to address the following challenges by purchasing an electronic signature solution:
    • Save document and contract processing time
    • Deliver better signing experiences for employees, clients, and business partners

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Primary users of Adobe Sign:
    • Sales
    • Human Resources
    • Legal
  • Uses the following integration with Adobe Sign:
    • Salesforce
  • Rates Adobe Sign in the following categories compared to all apps they’ve used:
    • Ability to improve employee productivity: best in class
    • Ability to improve the client experience: best in class
    • Ability to deliver measurable ROI: best in class
    • Ability to reduce their business risk: best in class
    • Ease of use for managing and maintaining: best in class

Results

The surveyed company achieved the following results with Adobe Sign:

  • Agrees with the following statements:
    • Adobe Sign has improved the signing experience for their clients (for signers)
    • Adobe Sign has made the signature experience easier for their employees (for senders)
    • Adobe Sign has improved data accuracy and reduced errors in their systems of record
    • Adobe Sign has improved their ability to track the status of contracts out for signature
    • Adobe Sign has helped their organization reduce their use of paper
    • Adobe Sign has improved their success rate in getting agreements signed
  • Shortened their signature cycles by more than 90% since using Adobe Sign.
  • Rates Adobe Sign on the following relative to their initial expectation:
    • Ease of setting up: greatly outperformed
    • Ease of ongoing administration: greatly outperformed
    • Ability to get employee adoption: greatly outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed

Adobe Sign Customer Research

When considering all of the apps that you use in your CRM, how would you rate Adobe Sign compared to these other apps in the following categories?

Best in Class Significantly Better Better Not Better

Improves employee productivity
Improves customer experience
Delivers ROI on CRM investment
Reduces our business risk
Is easy for employees to use

Adobe Sign Customer Research

Advanced features drive upgrade decisions.

Please rate the below advanced capabilities based on their importance in making the decision to upgrade Adobe Sign:

Extremely important Very important Important Unimportant

Pre-integrated solutions (Salesforce, Workday, Microsoft SharePoint, etc.) and API integration capabilities
Single Sign-On
Workflow Designer (creating repeatable workflow templates)
Account Delegation (Assign existing accounts to different users)
Advanced Roles & Routing (Delegate signer, form filler only, certified recipient, or any one person from a group can sign)
Multi-Language Controls (selecting the language for a recipient)
Form Data Routing (pushing form data into systems of record)


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About Adobe Document Cloud

Your business is built on documents. With Adobe Document Cloud, you can transform disjointed document processes into smart, all-digital experiences and speed transactions end-to-end.

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