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TechValidate Research on Adobe Document Cloud

These pages present data that TechValidate has sourced via direct research with verified customers and users of Adobe Document Cloud. TechValidate stands behind the authenticity of all published data. Learn more »



1,135 Customers Surveyed

8,614 Data Points Collected

116 Published TechFacts

4 Published Charts

14 Published Case Studies



Selected Research Highlights


Adobe Sign Case Study

dmg :: events

Introduction

This case study of dmg :: events is based on an August 2016 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has made it possible to send and sign a contract anywhere, at any time, and on any device.”

“With Adobe Sign, we have even been able to close the business with customers with whom we have forgotten.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Adobe Sign:

  • Rates Adobe Sign in the following areas, in comparison to all of the apps they use in their CRM:
    • Improved employee productivity: better
    • Improved customer experience: best in class
    • Delivered ROI on CRM investment: best in class
    • Reduced business risk: significantly better
    • Ease of use for employees: significantly better

Use Case

The key features and functionalities of Adobe Sign that the surveyed company uses:

  • Uses Adobe Sign integrated with the following solution from another Salesforce vendor app:
    • Conga
  • Uses the following Adobe Sign features in their CRM:
    • Agreement Templates (setting up templates for repeatable signature processes)
    • Data Mapping (importing customer-added data from agreement fields back into CRM)
    • Merge Mapping (adding CRM data into agreements being sent for signature)

Results

The surveyed company achieved the following results with Adobe Sign:

  • Agrees that Adobe Sign (formerly EchoSign) has performed in the following areas, relative to their initial expectations:
    • Ease of setting up in CRM: outperformed
    • Ease of ongoing administration: outperformed
    • User adoption: greatly outperformed
    • Customer acceptance: outperformed
    • Measurable business benefits: outperformed
  • Agrees with the following, since they adopted Adobe Sign:
    • Adobe Sign has improved their signing experience for customers (for signers)
    • Adobe Sign makes the signature experience easier for employees (for senders)
    • Adobe Sign has improved data accuracy in CRM and reduced data errors
    • Adobe Sign has helped their organization increase their volume of contracts
    • Adobe Sign has improved their ability to track the status of contracts out for signature
    • Adobe Sign has helped their organization reduce its use of paper
  • Estimates that Adobe Sign helped them shorten signature cycles in their organization by 75-90%.

Adobe Sign Case Study

Achievement First

Introduction

This case study of Achievement First is based on an August 2016 survey of Adobe Sign customers by TechValidate, a 3rd-party research service.

“Adobe Sign has made it possible to send and sign a contract anywhere, at any time, and on any device.”

“With Adobe Sign, we’ve had a 60% increase in turnaround on agreements.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Adobe Sign:

  • Rates Adobe Sign in the following areas, in comparison to all of the apps they use in their CRM:
    • Improved employee productivity: best in class
    • Improved customer experience: best in class
    • Delivered ROI on CRM investment: significantly better
    • Reduced business risk: significantly better
    • Ease of use for employees: significantly better

Use Case

The key features and functionalities of Adobe Sign that the surveyed organization uses:

  • Uses the following Adobe Sign features in their CRM:
    • Agreement Templates (setting up templates for repeatable signature processes)
    • Data Mapping (importing customer-added data from agreement fields back into CRM)
    • Merge Mapping (adding CRM data into agreements being sent for signature)

Results

The surveyed organization achieved the following results with Adobe Sign:

  • Agrees that Adobe Sign (formerly EchoSign) has performed in the following areas, relative to their initial expectations:
    • Ease of setting up in CRM: underperformed
    • Ease of ongoing administration: outperformed
    • User adoption: outperformed
    • Customer acceptance: greatly outperformed
    • Measurable business benefits: greatly outperformed
  • Agrees with the following, since they adopted Adobe Sign:
    • Adobe Sign has improved their signing experience for customers (for signers)
    • Adobe Sign makes the signature experience easier for employees (for senders)
    • Adobe Sign has improved data accuracy in CRM and reduced data errors
    • Adobe Sign has improved their ability to track the status of contracts out for signature
    • Adobe Sign has helped their organization reduce its use of paper
  • Estimates that Adobe Sign helped them shorten signature cycles in their organization by 50-75%.

Adobe Sign Customer Testimonial

We shortened a phase in our customer life cycle by over 100% when we converted from paper contracts to Adobe Sign contracts.

Brian Lord, IT Systems Analyst, Go Au Pair

Adobe Sign Customer Research

When considering all of the apps that you use in your CRM, how would you rate Adobe Sign compared to these other apps in the following categories?

S Best in Class S Significantly Better S Better S Not Better

Improves employee productivity
Improves customer experience
Delivers ROI on CRM investment
Reduces our business risk
Is easy for employees to use

Adobe Sign Customer Research

How many of these statements do you agree with since you adopted Adobe Sign?

Adobe Sign has improved the signing experience for customers (for signers)
85%
Adobe Sign makes the signature experience easier for employees (for senders)
86%
Adobe Sign has improved data accuracy in CRM and reduced data errors
53%
Adobe Sign has helped your organization increase your volume of contracts
42%
Adobe Sign has improved your ability to track the status of contracts out for signature
81%
Adobe Sign has helped your organization reduce its use of paper
84%

Adobe Sign Customer Statistic

19% of surveyed customers estimate that Adobe Sign helped them shorten signature cycles in their organization by more than 90%.

19%


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About Adobe Document Cloud

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