TechValidate Research on WhatsUp® Gold


WhatsUp® Gold Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Network Performance
  • Application Performance
  • Log Management / Monitoring

Use Case

When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said not at all.

Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

Top benefits realized after implementing WhatsUp® Gold:

  • A reduced overall workload
  • An improved overall network performance
  • An improved overall user and/or customer experience / SLAs
  • An improved network and application reliability and performance

Increased the productivity of their IT staff by 20-30% with WhatsUp® Gold.

Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

WhatsUp® Gold compared to other vendors/competitors evaluated or used:

  • Breadth of capabilities & integrations: Better
  • Ease of use for increased adoption: Significantly Better
  • Dedicated & responsive customer support: Better
  • Value returned for the price: Significantly Better




About This Data

This data was sourced directly from verified users of WhatsUp® Gold by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on WhatsUp® Gold