TechValidate Research on WhatsUp® Gold

WhatsUp® Gold Case Study

Educational Institution


This case study of a educational institution is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“WhatsUp Gold is beneficial because, we know when something is down before a user reports it.”


The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Network Mapping

Use Case

The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:

  • When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said extremely well (used it in previous companies).
  • Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.


The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • An overall-Cost reduction
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by up to 10% with WhatsUp® Gold.
  • Value’s WhatsUp® Gold’s Breadth of capabilities and support the most.
  • WhatsUp® Gold compared to other vendors/competitors evaluated or used:
  • Breadth of capabilities & integrations: “Best in Class”
  • Ease of use for increased adoption: “Best in Class”
  • Dedicated & responsive customer support: “Best in Class”
  • Value returned for the price: “Best in Class”
  • Overall software performance: “Best in Class”

About This Data

This data was sourced directly from verified users of WhatsUp® Gold by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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