TechValidate Research on WhatsUp® Gold

7 Case Studies


WhatsUp® Gold Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Trusted by all user parties! We’ve augmented it with a custom made app display using a third-party analysis tool, that reads the WUG dB to give a simple Red/Yellow/Green status display for all of the individual physical sites we monitor, so management, who does not want to get bogged down in details, has a simple way of knowing where issues exist, and how serious it is (red is bad, yellow is a concern, and green is a normal operations). Clicking on any circle representing a site, and it instantly pops up a graph over a much longer period of time than the default SQLExpress dB allows, so they can see how their long- trending is or planning purposes, without management types having to dig thru the level of the details WUG collects and displays for the technical folks actually managing the network, and sort thru it, for the bandwidth of the circuit to that site.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Network Performance
    • Network status (what was up or down)

Use Case

The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:

  • When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said not at all.
  • Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • A reduced overall workload
    • An improved overall network performance
    • An improved overall user and/or customer experience / SLAs
    • And improved network and application reliability and performance
    • Improved Network Outage response – we knew something went down almost as soon as it happened, and before the customer started calling, and could proactively alert them to a received outage report
  • Increased the productivity of their IT staff by more than 50% with WhatsUp® Gold.
  • Saw a return on their investment on WhatsUp® Gold within 6 months.
  • Value’s WhatsUp® Gold’s breadth of capabilities and support the most.
  • WhatsUp® Gold compared to other vendors/competitors evaluated or used:
    • Breadth of capabilities & integrations: Significantly Better
    • Ease of use for increased adoption: Best in Class
    • Dedicated & responsive customer support: Significantly Better
    • Value returned for the price: Best in Class
    • Overall software performance: Best in Class

WhatsUp® Gold Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Network Performance
  • Application Performance
  • Log Management / Monitoring

Use Case

When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said not at all.

Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

Top benefits realized after implementing WhatsUp® Gold:

  • A reduced overall workload
  • An improved overall network performance
  • An improved overall user and/or customer experience / SLAs
  • An improved network and application reliability and performance

Increased the productivity of their IT staff by 20-30% with WhatsUp® Gold.

Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

WhatsUp® Gold compared to other vendors/competitors evaluated or used:

  • Breadth of capabilities & integrations: Better
  • Ease of use for increased adoption: Significantly Better
  • Dedicated & responsive customer support: Better
  • Value returned for the price: Significantly Better

WhatsUp® Gold Case Study

Educational Institution

Introduction

This case study of a educational institution is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“WhatsUp Gold is beneficial because, we know when something is down before a user reports it.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Network Mapping

Use Case

The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:

  • When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said extremely well (used it in previous companies).
  • Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • An overall-Cost reduction
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by up to 10% with WhatsUp® Gold.
  • Value’s WhatsUp® Gold’s Breadth of capabilities and support the most.
  • WhatsUp® Gold compared to other vendors/competitors evaluated or used:
  • Breadth of capabilities & integrations: “Best in Class”
  • Ease of use for increased adoption: “Best in Class”
  • Dedicated & responsive customer support: “Best in Class”
  • Value returned for the price: “Best in Class”
  • Overall software performance: “Best in Class”

WhatsUp® Gold Case Study

Lee University

Introduction

This case study of Lee University is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

“The system is definitely needed to help us monitor various systems. It’s a good tool to have.”

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Log Management / Monitoring

Use Case

The company is using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.) and most values WUG’s breadth of capabilities and support. They were able to see a return on their investment immediately and were able to increase the productivity of their IT staff by 20-30%.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • An improved overall user and/or customer experience / SLAs
    • And improved network and application reliability and performance
  • When compared to other vendors/competitors evaluated or used, they rated WhatsUp® Gold Significantly Better for the following features:
    • Breadth of capabilities & integrations
    • Ease of use for increased adoption
    • Overall software performance

WhatsUp® Gold Case Study

MTCO

Introduction

This case study of MTCO is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

“It’s the heart of the network. If it isn’t running, then we don’t know what else is.”

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Network Mapping
  • Network Performance
  • Configuration Management

Use Case

The company is using WhatsUp® Gold to monitoring 200+ devices (routers, switches, etc.) and was able to increase the productivity of their IT staff by 30-40% with WhatsUp® Gold.

Results

Top benefits realized after implementing WhatsUp® Gold:

  • An overall cost reduction
  • A reduced overall workload
  • An improved overall network performance
  • And improved network and application reliability and performance

When compared to other vendors/competitors evaluated or used, the company rates WhatsUp® Gold as Best In Class or Significantly Better for the following:

  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Dedicated & responsive customer support
  • Value returned for the price
  • Overall software performance

WhatsUp® Gold Case Study

Naver

Introduction

This case study of Naver is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Configuration Management
    • Log Management / Monitoring

Use Case

Using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.).

Results

The surveyed company achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • A reduced overall workload
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by more than 50% with WhatsUp® Gold.
  • Saw a return on their investment on WhatsUp® Gold within 1-4 months.
  • Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

When comparing WhatsUp® Gold compared to other vendors/competitors evaluated or used, would rate the following features as Best in Class:

  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Dedicated & responsive customer support
  • Value returned for the price
  • Overall software performance

WhatsUp® Gold Case Study

Ford Motor Company

Introduction

This case study of Ford Motor Company is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

“It helps to manage devices on the network.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Network Mapping
    • Network Performance
    • Wireless Network Monitoring
    • Application Performance
    • Configuration Management

Use Case

The company uses WhatsUp® Gold to monitor 200+ devices (routers, switches, etc.).

Results

They achieved the following results with WhatsUp® Gold:

  • An overall-cost reduction
  • Improved network and application reliability and performance
  • Increased the productivity of their IT staff by 30-40%
  • Saw a return on their investment on WhatsUp® Gold immediately.

Compared to other vendors/competitors evaluated or used, they rated WhatsUp® Gold Significantly Better on the following fronts:

  • Breadth of capabilities and integrations
  • Ease of use for increased adoption
  • Dedicated and responsive customer support
  • Value returned for the price
  • Overall software performance



More Research on WhatsUp® Gold