TechValidate Research on WhatsUp® Gold

Introduction

This case study of Lee University is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

• Log Management / Monitoring

Use Case

The company is using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.) and most values WUG’s breadth of capabilities and support. They were able to see a return on their investment immediately and were able to increase the productivity of their IT staff by 20-30%.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

• Top benefits realized after implementing WhatsUp® Gold:
  • An improved overall user and/or customer experience / SLAs
  • And improved network and application reliability and performance

• When compared to other vendors/competitors evaluated or used, they rated WhatsUp® Gold Significantly Better for the following features:
  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Overall software performance

Introduction

This case study of a educational institution is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:

• Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
  • Network Mapping

Use Case

The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:

• When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said extremely well (used it in previous companies).
• Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

• Top benefits realized after implementing WhatsUp® Gold:
  • An overall-Cost reduction
  • And improved network and application reliability and performance
• Increased the productivity of their IT staff by up to 10% with WhatsUp® Gold.
• Value’s WhatsUp® Gold’s Breadth of capabilities and support the most.
• WhatsUp® Gold compared to other vendors/competitors evaluated or used:

• Breadth of capabilities & integrations: “Best in Class”
• Ease of use for increased adoption: “Best in Class”
• Dedicated & responsive customer support: “Best in Class”
• Value returned for the price: “Best in Class”
• Overall software performance: “Best in Class”