TechValidate Research on WhatsUp® Gold

These pages present data that TechValidate has sourced via direct research with verified customers and users of WhatsUp® Gold. TechValidate stands behind the authenticity of all published data. Learn more »



312 Customers Surveyed

2,748 Data Points Collected

72 Published TechFacts

5 Published Charts

7 Published Case Studies



Selected Research Highlights


WhatsUp® Gold Customer Testimonial

WhatsUp Gold has provided us insight into the state of our network and server infrastructure allowing our staff to more effectively utilize their resources.

Darrell Cline, IT Systems Analyst, Humboldt County DHHS

WhatsUp® Gold Customer Statistic

5/5 Stars



32% Network Administrators and System Administrators at organizations rated WhatsUp Gold as 5 stars!

WhatsUp® Gold Case Study

Lee University

Introduction

This case study of Lee University is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

“The system is definitely needed to help us monitor various systems. It’s a good tool to have.”

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Log Management / Monitoring

Use Case

The company is using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.) and most values WUG’s breadth of capabilities and support. They were able to see a return on their investment immediately and were able to increase the productivity of their IT staff by 20-30%.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • An improved overall user and/or customer experience / SLAs
    • And improved network and application reliability and performance
  • When compared to other vendors/competitors evaluated or used, they rated WhatsUp® Gold Significantly Better for the following features:
    • Breadth of capabilities & integrations
    • Ease of use for increased adoption
    • Overall software performance

WhatsUp® Gold Case Study

Naver

Introduction

This case study of Naver is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Configuration Management
    • Log Management / Monitoring

Use Case

Using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.).

Results

The surveyed company achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • A reduced overall workload
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by more than 50% with WhatsUp® Gold.
  • Saw a return on their investment on WhatsUp® Gold within 1-4 months.
  • Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

When comparing WhatsUp® Gold compared to other vendors/competitors evaluated or used, would rate the following features as Best in Class:

  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Dedicated & responsive customer support
  • Value returned for the price
  • Overall software performance

WhatsUp® Gold Customer Research

What were the top benefits you realized after implementing WhatsUp® Gold?

Improved network and application reliability and performance
54%
Improved overall user and/or customer experience / SLAs
40%
Improved overall network performance
32%
Reduced overall workload
29%
Overall-Cost reduction
17%
Other
16%

WhatsUp® Gold Customer Research

What type of infrastructure/network/operational challenges did you experience prior to using WhatsUp® Gold?

Network Mapping
62%
Network Performance
59%
Log Management / Monitoring
40%
Application Performance
30%
Configuration Management
28%
Wireless Network Monitoring
20%
Monitoring Cloud-based Resources
6%


More to Explore



About WhatsUp® Gold

WhatsUp Gold provides complete visibility into the status and performance of applications, network devices and servers in the cloud or on-premises.

WhatsUp® Gold Website   Progress Website