TechValidate Research on WhatsUp® Gold

Introduction

This case study of Lee University is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

• Log Management / Monitoring

Use Case

The company is using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.) and most values WUG’s breadth of capabilities and support. They were able to see a return on their investment immediately and were able to increase the productivity of their IT staff by 20-30%.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

• Top benefits realized after implementing WhatsUp® Gold:
  • An improved overall user and/or customer experience / SLAs
  • And improved network and application reliability and performance

• When compared to other vendors/competitors evaluated or used, they rated WhatsUp® Gold Significantly Better for the following features:
  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Overall software performance

Introduction

This case study of Naver is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

• Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
  • Configuration Management
  • Log Management / Monitoring

Use Case

Using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.).

Results

The surveyed company achieved the following results with WhatsUp® Gold:

• Top benefits realized after implementing WhatsUp® Gold:
  • A reduced overall workload
  • And improved network and application reliability and performance
• Increased the productivity of their IT staff by more than 50% with WhatsUp® Gold.
• Saw a return on their investment on WhatsUp® Gold within 1-4 months.
• Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

When comparing WhatsUp® Gold compared to other vendors/competitors evaluated or used, would rate the following features as Best in Class:

• Breadth of capabilities & integrations
• Ease of use for increased adoption
• Dedicated & responsive customer support
• Value returned for the price
• Overall software performance