TechValidate Research on WhatsUp® Gold

These pages present data that TechValidate has sourced via direct research with verified customers and users of WhatsUp® Gold. TechValidate stands behind the authenticity of all published data. Learn more »



312 Customers Surveyed

2,748 Data Points Collected

73 Published TechFacts

5 Published Charts

7 Published Case Studies



Selected Research Highlights


WhatsUp® Gold Case Study

Lee University

Introduction

This case study of Lee University is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

“The system is definitely needed to help us monitor various systems. It’s a good tool to have.”

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Log Management / Monitoring

Use Case

The company is using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.) and most values WUG’s breadth of capabilities and support. They were able to see a return on their investment immediately and were able to increase the productivity of their IT staff by 20-30%.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • An improved overall user and/or customer experience / SLAs
    • And improved network and application reliability and performance
  • When compared to other vendors/competitors evaluated or used, they rated WhatsUp® Gold Significantly Better for the following features:
    • Breadth of capabilities & integrations
    • Ease of use for increased adoption
    • Overall software performance

WhatsUp® Gold Customer Testimonial

A very powerful tool for centralized visualization of infrastructure.

Oscar Ruiz, IT Specialist, Roche Holding Ltd.

WhatsUp® Gold Customer Research

What type of infrastructure/network/operational challenges did you experience prior to using WhatsUp® Gold?

Network Mapping
62%
Network Performance
59%
Log Management / Monitoring
40%
Application Performance
30%
Configuration Management
28%
Wireless Network Monitoring
20%
Monitoring Cloud-based Resources
6%

WhatsUp® Gold Case Study

Naver

Introduction

This case study of Naver is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Configuration Management
    • Log Management / Monitoring

Use Case

Using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.).

Results

The surveyed company achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • A reduced overall workload
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by more than 50% with WhatsUp® Gold.
  • Saw a return on their investment on WhatsUp® Gold within 1-4 months.
  • Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

When comparing WhatsUp® Gold compared to other vendors/competitors evaluated or used, would rate the following features as Best in Class:

  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Dedicated & responsive customer support
  • Value returned for the price
  • Overall software performance

WhatsUp® Gold Customer Testimonial

We have much greater visibility to detect things that are down before we get a call from users, and WhatsUp Gold helps us be proactive to resolve issues before they become problems.

Brian G, System Administrator, Middlesex Hospital

WhatsUp® Gold Customer Research

What were the top benefits you realized after implementing WhatsUp® Gold?

Improved network and application reliability and performance
54%
Improved overall user and/or customer experience / SLAs
40%
Improved overall network performance
32%
Reduced overall workload
29%
Overall-Cost reduction
17%
Other
16%


More to Explore



About WhatsUp® Gold

WhatsUp Gold provides complete visibility into the status and performance of applications, network devices and servers in the cloud or on-premises.

WhatsUp® Gold Website   Progress Website