TechValidate Research on WhatsUp® Gold

These pages present data that TechValidate has sourced via direct research with verified customers and users of WhatsUp® Gold. TechValidate stands behind the authenticity of all published data. Learn more »



312 Customers Surveyed

2,748 Data Points Collected

73 Published TechFacts

5 Published Charts

7 Published Case Studies



Selected Research Highlights


WhatsUp® Gold Customer Research

What feature of WhatsUp® Gold do you value the most when compared against competitive solutions?

Performance, scalability, and flexibility of implementation: 37%
Centralized management across a distributed environment: 32%
Breadth of capabilities and support: 16%
Integration with organizational tools currently being used: 5%
Other: 10%

WhatsUp® Gold Case Study

Educational Institution

Introduction

This case study of a educational institution is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“WhatsUp Gold is beneficial because, we know when something is down before a user reports it.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Network Mapping

Use Case

The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:

  • When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said extremely well (used it in previous companies).
  • Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • An overall-Cost reduction
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by up to 10% with WhatsUp® Gold.
  • Value’s WhatsUp® Gold’s Breadth of capabilities and support the most.
  • WhatsUp® Gold compared to other vendors/competitors evaluated or used:
  • Breadth of capabilities & integrations: “Best in Class”
  • Ease of use for increased adoption: “Best in Class”
  • Dedicated & responsive customer support: “Best in Class”
  • Value returned for the price: “Best in Class”
  • Overall software performance: “Best in Class”

WhatsUp® Gold Customer Fact

After implementing WhatsUp® Gold, Ernest Doe & Sons Ltd. realized a reduced overall workload and improved network and application reliability and performance.

WhatsUp® Gold Customer Statistic

85% of surveyed organizations rated WhatsUp® Gold’s customer support better than other vendors/competitors they have evaluated or used.

WhatsUp® Gold Case Study

Naver

Introduction

This case study of Naver is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Configuration Management
    • Log Management / Monitoring

Use Case

Using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.).

Results

The surveyed company achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • A reduced overall workload
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by more than 50% with WhatsUp® Gold.
  • Saw a return on their investment on WhatsUp® Gold within 1-4 months.
  • Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

When comparing WhatsUp® Gold compared to other vendors/competitors evaluated or used, would rate the following features as Best in Class:

  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Dedicated & responsive customer support
  • Value returned for the price
  • Overall software performance

WhatsUp® Gold Customer Research

What type of infrastructure/network/operational challenges did you experience prior to using WhatsUp® Gold?

Network Mapping
62%
Network Performance
59%
Log Management / Monitoring
40%
Application Performance
30%
Configuration Management
28%
Wireless Network Monitoring
20%
Monitoring Cloud-based Resources
6%


More to Explore



About WhatsUp® Gold

WhatsUp Gold provides complete visibility into the status and performance of applications, network devices and servers in the cloud or on-premises.

WhatsUp® Gold Website   Progress Website