TechValidate Research on WhatsUp® Gold

Introduction

This case study of a educational institution is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:

• Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
  • Network Mapping

Use Case

The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:

• When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said extremely well (used it in previous companies).
• Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

• Top benefits realized after implementing WhatsUp® Gold:
  • An overall-Cost reduction
  • And improved network and application reliability and performance
• Increased the productivity of their IT staff by up to 10% with WhatsUp® Gold.
• Value’s WhatsUp® Gold’s Breadth of capabilities and support the most.
• WhatsUp® Gold compared to other vendors/competitors evaluated or used:

• Breadth of capabilities & integrations: “Best in Class”
• Ease of use for increased adoption: “Best in Class”
• Dedicated & responsive customer support: “Best in Class”
• Value returned for the price: “Best in Class”
• Overall software performance: “Best in Class”

Introduction

This case study of Naver is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

• Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
  • Configuration Management
  • Log Management / Monitoring

Use Case

Using WhatsUp® Gold to monitoring 50-100 devices (routers, switches, etc.).

Results

The surveyed company achieved the following results with WhatsUp® Gold:

• Top benefits realized after implementing WhatsUp® Gold:
  • A reduced overall workload
  • And improved network and application reliability and performance
• Increased the productivity of their IT staff by more than 50% with WhatsUp® Gold.
• Saw a return on their investment on WhatsUp® Gold within 1-4 months.
• Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

When comparing WhatsUp® Gold compared to other vendors/competitors evaluated or used, would rate the following features as Best in Class:

• Breadth of capabilities & integrations
• Ease of use for increased adoption
• Dedicated & responsive customer support
• Value returned for the price
• Overall software performance