TechValidate Research on WhatsUp® Gold

These pages present data that TechValidate has sourced via direct research with verified customers and users of WhatsUp® Gold. TechValidate stands behind the authenticity of all published data. Learn more »



312 Customers Surveyed

2,748 Data Points Collected

73 Published TechFacts

5 Published Charts

7 Published Case Studies



Selected Research Highlights


WhatsUp® Gold Customer Testimonial

Having visibility on the full environment is a must in today’s workflows, so this impacts us in a positive way.

Ignacio Fuentes, IT Specialist, Security Advisor

WhatsUp® Gold Customer Review

5/5 Stars

WhatsUp® Gold の我が社での使用法:

ネットワークへの監視情報を元に安全性の確保のためのネットワーク強化を行っている。

WhatsUp® Gold を推奨されますか?

ネットワークへの安全性の向上と監視コスト軽減が一番の理由。

WhatsUp® Gold Customer Research

Please rate WhatsUp® Gold on the following features and capabilities compared to other vendors/competitors you have evaluated or used.

Best in Class Significantly Better Better Neutral

Breadth of capabilities & integrations
Ease of use for increased adoption
Dedicated & responsive customer support
Value returned for the price
Overall software performance

WhatsUp® Gold Case Study

Educational Institution

Introduction

This case study of a educational institution is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“WhatsUp Gold is beneficial because, we know when something is down before a user reports it.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Network Mapping

Use Case

The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:

  • When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said extremely well (used it in previous companies).
  • Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

The surveyed organization achieved the following results with WhatsUp® Gold:

  • Top benefits realized after implementing WhatsUp® Gold:
    • An overall-Cost reduction
    • And improved network and application reliability and performance
  • Increased the productivity of their IT staff by up to 10% with WhatsUp® Gold.
  • Value’s WhatsUp® Gold’s Breadth of capabilities and support the most.
  • WhatsUp® Gold compared to other vendors/competitors evaluated or used:
  • Breadth of capabilities & integrations: “Best in Class”
  • Ease of use for increased adoption: “Best in Class”
  • Dedicated & responsive customer support: “Best in Class”
  • Value returned for the price: “Best in Class”
  • Overall software performance: “Best in Class”

WhatsUp® Gold Customer Research

What were the top benefits you realized after implementing WhatsUp® Gold?

Improved network and application reliability and performance
54%
Improved overall user and/or customer experience / SLAs
40%
Improved overall network performance
32%
Reduced overall workload
29%
Overall-Cost reduction
17%
Other
16%

WhatsUp® Gold Case Study

MTCO

Introduction

This case study of MTCO is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

“It’s the heart of the network. If it isn’t running, then we don’t know what else is.”

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Network Mapping
  • Network Performance
  • Configuration Management

Use Case

The company is using WhatsUp® Gold to monitoring 200+ devices (routers, switches, etc.) and was able to increase the productivity of their IT staff by 30-40% with WhatsUp® Gold.

Results

Top benefits realized after implementing WhatsUp® Gold:

  • An overall cost reduction
  • A reduced overall workload
  • An improved overall network performance
  • And improved network and application reliability and performance

When compared to other vendors/competitors evaluated or used, the company rates WhatsUp® Gold as Best In Class or Significantly Better for the following:

  • Breadth of capabilities & integrations
  • Ease of use for increased adoption
  • Dedicated & responsive customer support
  • Value returned for the price
  • Overall software performance


More to Explore



About WhatsUp® Gold

WhatsUp Gold provides complete visibility into the status and performance of applications, network devices and servers in the cloud or on-premises.

WhatsUp® Gold Website   Progress Website