TechValidate Research on WhatsUp® Gold

These pages present data that TechValidate has sourced via direct research with verified customers and users of WhatsUp® Gold. TechValidate stands behind the authenticity of all published data. Learn more »



418 Customers Surveyed

3,510 Data Points Collected

73 Published TechFacts

5 Published Charts

7 Published Case Studies



Selected Research Highlights


WhatsUp® Gold Customer Research

What were the top benefits you realized after implementing WhatsUp® Gold?

Improved network and application reliability and performance
54%
Improved overall user and/or customer experience / SLAs
40%
Improved overall network performance
32%
Reduced overall workload
29%
Overall-Cost reduction
17%
Other
16%

WhatsUp® Gold Customer Testimonial

It removes the constant checking of devices that run 24/7 to see if they are in fact performing. Its like having an extra Network Tech.

Network Administrator, Large Enterprise Industrial Manufacturing Company

WhatsUp® Gold Customer Research

Please rate WhatsUp® Gold on the following features and capabilities compared to other vendors/competitors you have evaluated or used.

Best in Class Significantly Better Better Neutral

Breadth of capabilities & integrations
Ease of use for increased adoption
Dedicated & responsive customer support
Value returned for the price
Overall software performance

WhatsUp® Gold Case Study

Ford Motor Company

Introduction

This case study of Ford Motor Company is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.

“It helps to manage devices on the network.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select WhatsUp® Gold:

  • Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
    • Network Mapping
    • Network Performance
    • Wireless Network Monitoring
    • Application Performance
    • Configuration Management

Use Case

The company uses WhatsUp® Gold to monitor 200+ devices (routers, switches, etc.).

Results

They achieved the following results with WhatsUp® Gold:

  • An overall-cost reduction
  • Improved network and application reliability and performance
  • Increased the productivity of their IT staff by 30-40%
  • Saw a return on their investment on WhatsUp® Gold immediately.

Compared to other vendors/competitors evaluated or used, they rated WhatsUp® Gold Significantly Better on the following fronts:

  • Breadth of capabilities and integrations
  • Ease of use for increased adoption
  • Dedicated and responsive customer support
  • Value returned for the price
  • Overall software performance

WhatsUp® Gold Customer Statistic

54% of surveyed organizations saw improved network and application reliability and performance after implementing WhatsUp® Gold.

WhatsUp® Gold Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:

  • Network Performance
  • Application Performance
  • Log Management / Monitoring

Use Case

When asked how well they knew WhatsUp® Gold prior to their evaluation or purchase, they said not at all.

Monitoring 200+ devices (routers, switches, etc.) with WhatsUp® Gold.

Results

Top benefits realized after implementing WhatsUp® Gold:

  • A reduced overall workload
  • An improved overall network performance
  • An improved overall user and/or customer experience / SLAs
  • An improved network and application reliability and performance

Increased the productivity of their IT staff by 20-30% with WhatsUp® Gold.

Value’s WhatsUp® Gold’s Performance, scalability, and flexibility of implementation the most.

WhatsUp® Gold compared to other vendors/competitors evaluated or used:

  • Breadth of capabilities & integrations: Better
  • Ease of use for increased adoption: Significantly Better
  • Dedicated & responsive customer support: Better
  • Value returned for the price: Significantly Better


More to Explore



About WhatsUp® Gold

WhatsUp Gold provides complete visibility into the status and performance of applications, network devices and servers in the cloud or on-premises.

WhatsUp® Gold Website   Progress Website