312 Customers Surveyed
2,748 Data Points Collected
73 Published TechFacts
5 Published Charts
7 Published Case Studies
WhatsUp® Gold Customer Research
Please rate WhatsUp® Gold on the following features and capabilities compared to other vendors/competitors you have evaluated or used.
Best in Class
Significantly Better
Better
Neutral
| Breadth of capabilities & integrations |
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| Ease of use for increased adoption |
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| Dedicated & responsive customer support |
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| Value returned for the price |
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| Overall software performance |
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WhatsUp® Gold Case Study
This case study of a educational institution is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“WhatsUp Gold is beneficial because, we know when something is down before a user reports it.”
The business challenges that led the profiled organization to evaluate and ultimately select WhatsUp® Gold:
The key features and functionalities of WhatsUp® Gold that the surveyed organization uses:
The surveyed organization achieved the following results with WhatsUp® Gold:
WhatsUp® Gold Customer Research
What were the top benefits you realized after implementing WhatsUp® Gold?
| Improved network and application reliability and performance |
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| Improved overall user and/or customer experience / SLAs |
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| Improved overall network performance |
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| Reduced overall workload |
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| Overall-Cost reduction |
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| Other |
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WhatsUp® Gold Case Study
This case study of MTCO is based on a June 2020 survey of WhatsUp® Gold customers by TechValidate, a 3rd-party research service.
“It’s the heart of the network. If it isn’t running, then we don’t know what else is.”
Infrastructure, network, and operational challenges experienced prior to using WhatsUp® Gold:
The company is using WhatsUp® Gold to monitoring 200+ devices (routers, switches, etc.) and was able to increase the productivity of their IT staff by 30-40% with WhatsUp® Gold.
Top benefits realized after implementing WhatsUp® Gold:
When compared to other vendors/competitors evaluated or used, the company rates WhatsUp® Gold as Best In Class or Significantly Better for the following:
WhatsUp® Gold Website Progress Website
