TechValidate Research on HPE Hybrid IT Solutions

3880 TechFacts – Page 1 of 130


HPE Datacenter Care Customer Satisfaction

84% of surveyed organizations are likely to recommend HPE Datacenter Care service.*

84%

HPE Datacenter Care Customer Statistic

98% of surveyed organizations agree that their HPE Datacenter Care service team cares about their success.

98%

HPE Datacenter Care Customer Statistic

98% of surveyed organizations agree that it is easy to work with their HPE Datacenter Care service team.

98%

HPE Datacenter Care Customer Statistic

62% of surveyed organizations reduced time to meet compliance requirements by more than 25% since deploying HPE Datacenter Care service.

62%

HPE Datacenter Care Customer Statistic

68% of surveyed organizations increased the number of SLAs met by more than 25% since deploying HPE Datacenter Care service.

68%

HPE Datacenter Care Customer Statistic

66% of surveyed organizations reduced operational costs by more than 25% or more since deploying HPE Datacenter Care service.

66%

HPE Datacenter Care Customer Statistic

71% of surveyed organizations reduced the time to complete new projects by more than 25% since deploying HPE Datacenter Care service.

71%

HPE Datacenter Care Customer Statistic

73% of surveyed organizations reduced the time to resolve IT issues by more than 25% since deploying HPE Datacenter Care service.

73%

HPE Datacenter Care Customer Statistic

70% of surveyed organizations reduced downtime by more than 25% since deploying HPE Datacenter Care service.

70%

HPE Datacenter Care Customer Statistic

70% of surveyed organizations report that HPE Datacenter Care service has helped their organization by giving them access to HPE IT best practices.

70%

HPE Datacenter Care Customer Statistic

72% of surveyed organizations report that HPE Datacenter Care service has helped their organization by improving the operational efficiency of their IT.

72%

HPE Datacenter Care Customer Statistic

86% of organizations agreed with the following statement:

“HPE Datacenter Care service helps us align better with business priorities.”

HPE Datacenter Care Customer Statistic

98% of surveyed organizations rate HPE Datacenter Care services access to HPE experts as valuable for supporting their IT in mitigating risks.

98%

HPE Datacenter Care Customer Statistic

92% of surveyed organizations rate HPE Datacenter Care services focused delivery of agreed action plans as valuable for supporting their IT in migrating risks.

92%

HPE Datacenter Care Customer Statistic

89% of surveyed organizations rate HPE Datacenter Care services tools and automation as valuable for supporting their IT in migrating risks.

89%

HPE Datacenter Care Customer Statistic

92% of surveyed organizations rate HPE Datacenter Care services flexible support options as valuable for supporting their IT in migrating risks.

92%

HPE Datacenter Care Customer Statistic

98% of surveyed organizations rate HPE Datacenter Care services access to technology specialists as valuable for supporting their IT in migrating risks.

98%

HPE Datacenter Care Customer Statistic

95% of surveyed organizations rate HPE Datacenter Care services proactive issue identification and prevention as valuable for supporting their IT in migrating risks.

95%

HPE Datacenter Care Customer Statistic

HPE Datacenter Care has helped 69% of surveyed organizations quickly resolve IT challenges with critical issues.

69%

HPE Datacenter Care Customer Statistic

89% of surveyed organizations rate HPE Datacenter Care service’s coverage of IT environment support in one contract as valuable.

89%

HPE Datacenter Care Customer Statistic

88% of surveyed organizations rate HPE Datacenter Care service’s flexibility to add other deliverables as needed as a valuable feature.

88%

HPE Datacenter Care Customer Statistic

100% of surveyed organizations rate HPE Datacenter Care service’s incident management process including 24*7 coverage as valuable.

100%

HPE Datacenter Care Customer Statistic

84% of surveyed organizations rate HPE Datacenter Care service’s ability to support a multivendor environment as a valuable business benefit.

84%

HPE Datacenter Care Customer Statistic

99% of surveyed organizations rate HPE Datacenter Care service’s assigned HPE support team who understands their environment as a valuable addition to their teams.

99%

HPE Datacenter Care Customer Statistic

98% of surveyed organizations rate HPE Datacenter Care service’s access to HPE expertise as valuable.

98%

HPE Datacenter Care Customer Testimonial

We use HPE Datacenter Care to ensure our systems are all managed within the umbrella of Datacenter Care. This greatly simplifies management. As well, having a central support line with clear escalation paths is a great benefit. Proactive support is also a benefit; there is staff available in which to escalate issues.

IT Manager, State & Local Government

HPE Datacenter Care Customer Testimonial

The HPE Datacenter Care support team is always there to work proactively to ensure minimal downtime.

Chief Information Officer, Large Enterprise Engineering Company

HPE Datacenter Care Customer Testimonial

HPE Datacenter Care Service is designed to help you consistently meet your service-level targets and other business objectives by providing:

  • A cost-effective support solution tailored to your exact requirements and addressing the various technologies deployed across your IT solutions and data center
  • Proactive issue identification and advice on mitigation of risks
  • Access to Hewlett Packard Enterprise specialists that can augment your own capabilities, with the overall goal to help you reduce risk, increase productivity, and address peak workloads and emerging projects
  • Flexible reactive support options that enable you to choose from any of HPE’s reactive levels, ranging from next business day through to call-to-repair and higher, and allocate them to products according to their role in your solutions
  • Consistent and reliable remote support with active end-to-end

Operations Manager, Small Business Computer Hardware Company

HPE Datacenter Care Customer Satisfaction Rating

An IT Manager at a state & local government would be likely to recommend HPE Datacenter Care for this reason:

The HPE Datacenter Care service is good and allows us to evaluate the datacenter better.

HPE Datacenter Care Customer Satisfaction Rating

An IT Manager at a medium enterprise telecommunications services company would be very likely to recommend HPE Datacenter Care for this reason:

The best service for customers is in HPE Datacenter Care.




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