TechValidate Research on HPE Hybrid IT Solutions

Introduction

This case study of V33 is based on an October 2020 survey of HPE Datacenter Care customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select HPE Datacenter Care:

• Overcame the following IT challenges after using HPE Datacenter Care:
  • Critical IT issues are not resolved quickly
  • Unplanned downtime
  • A lack of IT resources or access to technology expertise

Use Case

The key features and functionalities of HPE Datacenter Care that the surveyed company uses:

• Rates the value of the following HPE Datacenter Care service features:
  • Access to HPE expertise: very valuable
  • Assigned HPE support team who understands their environment: very valuable
  • Ability to support a multivendor environment: valuable
  • Incident management process including 24*7 coverage: very valuable
  • Flexibility to add other deliverables as needed: valuable
  • Coverage of IT environment support in one contract: very valuable
• Rates the effectiveness of the following HPE Datacenter Care services with respect to supporting their IT in migrating risks:
  • Proactive issue identification and prevention: very valuable
  • Access to technology specialists: very valuable
  • Flexible support options: valuable
  • Tools and automation: valuable
  • Focused delivery of agreed action plans: very valuable
  • Access to HPE expert: very valuable

Results

The surveyed company achieved the following results with HPE Datacenter Care:

• HPE Datacenter Care helped their organization by:
  • Improving the operational efficiency of their IT
  • Giving them access to HPE IT best practices
  • Saving cost and lost revenue due to reduced downtime and outages
• Improved the following metrics since deploying HPE Datacenter Care:
  • Reduced the time to resolve IT issues: 51% – 75%
  • Reduced the time to complete new projects: >75%
  • Reduced operational costs: 51% – 75%
  • Increased the number of SLAs met: 26 – 50%
  • Reduced time to meet compliance requirements: 51% – 75%
• Agrees with the following statements:
  • It is easy to work with their HPE Datacenter Care team: strongly agree
  • Their HPE Datacenter Care support team cares about their success: strongly agree