TechValidate Research on HPE Hybrid IT Solutions

Introduction

This case study of a medium enterprise banking company is based on an October 2020 survey of HPE Datacenter Care customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select HPE Datacenter Care:

• Overcame the following IT challenge after using HPE Datacenter Care:
  • Unplanned downtime

Use Case

The key features and functionalities of HPE Datacenter Care that the surveyed company uses:

• Rates the value of the following HPE Datacenter Care service features:
  • Access to HPE expertise: very valuable
  • Assigned HPE support team who understands their environment: very valuable
  • Incident management process including 24*7 coverage: very valuable
  • Flexibility to add other deliverables as needed: valuable
• Rates the effectiveness of the following HPE Datacenter Care services with respect to supporting their IT in migrating risks:
  • Proactive issue identification and prevention: very valuable
  • Access to technology specialists: very valuable
  • Flexible support options: valuable
  • Tools and automation: valuable
  • Focused delivery of agreemed action plans: very valuable
  • Access to HPE expert: very valuable

Results

The surveyed company achieved the following results with HPE Datacenter Care:

• HPE Datacenter Care helped their organization by:
  • Improving the operational efficiency of their IT
  • Better preparing them for the future
  • Saving cost and lost revenue due to reduced downtime and outages
• Improved the following metrics since deploying HPE Datacenter Care:
  • Reduced downtime: >75%
  • Reduced the time to resolve IT issues: 26 – 50%
  • Increased the number of SLAs met: 1 – 25%
• Agrees with the following statements:
  • It is easy to work with their HPE Datacenter Care team: strongly agree
  • Their HPE Datacenter Care support team cares about their success: strongly agree