TechValidate Research on HPE Hybrid IT Solutions


HPE Datacenter Care Case Study

Asian Paints

Introduction

This case study of Asian Paints is based on an October 2020 survey of HPE Datacenter Care customers by TechValidate, a 3rd-party research service.

“HPE Datacenter Care helps to provide rapid response and resolution to IT issues which gives us peace of mind. We plan the services to mitigate future risks.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select HPE Datacenter Care:

  • Overcame the following IT challenges after using HPE Datacenter Care:
    • Critical IT issues are not resolved quickly
    • An inability to meet SLAs
    • Unplanned downtime

Use Case

The key features and functionalities of HPE Datacenter Care that the surveyed company uses:

  • HPE Datacenter Care covers the following vendor (hardware or software):
    • HPE
  • Rates the value of the following HPE Datacenter Care service features:
    • Access to HPE expertise: very valuable
    • Assigned HPE support team who understands their environment: very valuable
    • Incident management process including 24*7 coverage: valuable
    • Flexibility to add other deliverables as needed: valuable

Results

The surveyed company achieved the following results with HPE Datacenter Care:

  • HPE Datacenter Care helped their organization by:
    • Improving the operational efficiency of their IT
    • Giving them access to HPE IT best practices
    • Better preparing them for the future
  • Improved the following metrics since deploying HPE Datacenter Care:
    • Reduced downtime: >75%
    • Reduced the time to resolve IT issues: >75%
    • Reduced the time to complete new projects: 26 – 50%
    • Reduced operational costs: 51% – 75%
    • Increased the number of SLAs met: 51% – 75%
  • Agrees with the following statements:
    • It is easy to work with their HPE Datacenter Care team: strongly agree
    • Their HPE Datacenter Care support team cares about their success: strongly agree




About This Data

This data was sourced directly from verified users of HPE Hybrid IT Solutions by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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