TechValidate Research on HPE Hybrid IT Solutions


HPE Datacenter Care Case Study

Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on an October 2020 survey of HPE Datacenter Care customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We rely on the HPE Datacenter Care team to ensure that our infrastructure HPE hardware and VMware are updated.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select HPE Datacenter Care:

  • Overcame the following IT challenges after using HPE Datacenter Care:
    • Critical IT issues are not resolved quickly
    • Unplanned downtime
    • Multivendor environment with lack of ownership

Use Case

The key features and functionalities of HPE Datacenter Care that the surveyed company uses:

  • Rates the value of the following HPE Datacenter Care service features:
    • Access to HPE expertise: very valuable
    • Assigned HPE support team who understands their environment: valuable
    • Ability to support a multivendor environment: valuable
    • Incident management process including 24*7 coverage: very valuable
    • Coverage of IT environment support in one contract: valuable
  • Rates the effectiveness of the following HPE Datacenter Care services with respect to supporting their IT in migrating risks:
    • Proactive issue identification and prevention: valuable
    • Access to technology specialists: very valuable
    • Flexible support options: very valuable
    • Tools and automation: valuable
    • Focused delivery of agreed action plans: valuable
    • Access to HPE expert: valuable

Results

The surveyed company achieved the following results with HPE Datacenter Care:

  • HPE Datacenter Care helped their organization by:
    • Improving the operational efficiency of their IT
    • Allowing more time for their resources to focus on key business priorities
    • Better preparing them for the future
  • Improved the following metrics since deploying HPE Datacenter Care:
    • Reduced downtime: 1 – 25%
    • Reduced the time to resolve IT issues: 26 – 50%
    • Reduced the time to complete new projects: 26 – 50%
    • Increased the number of SLAs met: 1 – 25%
    • Reduced time to meet compliance requirements: 26 – 50%
  • Agrees with the following statements:
    • It is easy to work with their HPE Datacenter Care team: agree
    • Their HPE Datacenter Care support team cares about their success: agree




About This Data

This data was sourced directly from verified users of HPE Hybrid IT Solutions by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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