TechValidate Research on HPE Hybrid IT Solutions


HPE Datacenter Care Case Study

Small Business Banking Company

Introduction

This case study of a small business banking company is based on an October 2020 survey of HPE Datacenter Care customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We rely on the HPE Datacenter Care team to work with us in expanding, supporting, and administering the critical systems Infrastructure.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select HPE Datacenter Care:

  • Overcame the following IT challenges after using HPE Datacenter Care:
    • Critical IT issues are not resolved quickly
    • An inability to meet SLAs
    • Unplanned downtime
    • A lack of IT resources or access to technology expertise

Use Case

The key features and functionalities of HPE Datacenter Care that the surveyed company uses:

  • Rates the value of the following HPE Datacenter Care service features:
    • Access to HPE expertise: very valuable
    • Assigned HPE support team who understands their environment: very valuable
    • Ability to support a multivendor environment: very valuable
    • Incident management process including 24*7 coverage: very valuable
    • Flexibility to add other deliverables as needed: very valuable
    • Coverage of IT environment support in one contract: very valuable
  • Rates the effectiveness of the following HPE Datacenter Care services with respect to supporting their IT in migrating risks:
    • Proactive issue identification and prevention: very valuable
    • Access to technology specialists: very valuable
    • Flexible support options: very valuable
    • Tools and automation: valuable
    • Focused delivery of agreed action plans: valuable
    • Access to HPE expert: very valuable

Results

The surveyed company achieved the following results with HPE Datacenter Care:

  • HPE Datacenter Care helped their organization by:
    • Improving the operational efficiency of their IT
    • Giving them access to HPE IT best practices
    • Allowing more time for their resources to focus on key business priorities
    • Saving cost and lost revenue due to reduced downtime and outages
  • Improved the following metrics since deploying HPE Datacenter Care:
    • Reduced downtime: 51% – 75%
    • Reduced the time to resolve IT issues: 51% – 75%
    • Reduced time to meet compliance requirements: 26 – 50%
  • Agrees with the following statements:
    • It is easy to work with their HPE Datacenter Care team: strongly agree
    • Their HPE Datacenter Care support team cares about their success: strongly agree




About This Data

This data was sourced directly from verified users of HPE Hybrid IT Solutions by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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