TechValidate Research on Gordon Flesch Company

80 TechFacts – Page 2 of 3


Gordon Flesch Company Customer Testimonial

GFC Technical Support Team

When I contacted the technical support team, the technician quickly and politely walked me through the correction. Strong team.

Controller, Small Business Transportation Services Company

Gordon Flesch Company Customer Testimonial

GFC Makes Transitioning MPS Partners Easy

Changed from Ricoh service to GFC and the lady was patient with the transition and help me obtain all the toners I needed.

Accounting Manager, Small Business Food Company

Gordon Flesch Company Customer Testimonial

Ordering Toner from GFC

It was very easy to order toner. I just had to confirm the ID, address, and what I needed. The toner showed up within two days.

Brandon Steed, Accounting Director, Heartland Conference Retreat Center

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC Online

Easy to place orders online. Select the equipment, see what you can order, tell them how many – Very easy.

Andy Abare, IT Manager, Yusa Corporation

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC is Easy

Staff is great. Order supplies on a regular bases and they are knowledgeable and personable.

Deb Pickett, Owner Southwest Graphics, Southwest Graphics

Gordon Flesch Company Customer Testimonial

Talk to Real People When You Call GFC

I appreciated the fact that when I called it was answered by a “live” person and the process of ordering toner was much easier than pushing buttons.

Controller, Small Business Consumer Services Company

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC’s Client Portal

Supply ordering is really easy through client portal. Other companies I’ve worked with require you to call for supplies each time and it can take a lot longer.

Operations Manager, State & Local Government

Gordon Flesch Company Customer Testimonial

Making Ordering Supplies Easy

My office is under instruction that if their printer doesn’t automatically order the supplies for them, they just call the number on the tag, provide the BA#, and it shows up in a few days. Never had a single complaint from any employee.

Brandon Boeck, IT Manager, Matthiesen, Wickert, Lehrer, S.C.

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC

The supply ordering process is very efficient. There is no wasted time, or product. We have never had a problem with getting the supplies we need in a timely manner.

Jason Thelen, Infrastructure and Security Manager, BatteriesPlus LLC

Gordon Flesch Company Customer Testimonial

Positive Experience Ordering Supplies from GFC

Always polite and and asking if I need any other items. Letting me know that the order was placed and when it would arrive. I’m old school, so I still call in and order my supplies

Bruce Goldade, Copy Center Manager, The University of Wisconsin-Madison Chemistry

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC

Ordering supplies has always been a breeze, with great customer service, and fast delivery.

Administrative Director, Educational Institution

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC

Everything was fast and easy! The needed items were shipped right away.

IT Specialist, Medium Enterprise Food Company

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC

The reps are always helpful and get our supplies out in a timely manner.

Administrative Director, Small Business Industrial Manufacturing Company

Gordon Flesch Company Customer Testimonial

GFC’s Client Portal

The portal has a lot of information in it. It’s easy to order toner.

Michael Sachs, IT Manager, Miron Construction Co., Inc.

Gordon Flesch Company Customer Testimonial

Ordering Supplies from GFC

Very good response and orders are always shipped correctly.

Accounting Manager, Small Business Food Company

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians at Schools

We are a school district so technicians need to be aware of the fact that they are around children. All personnel are appropriate at all times.

Dan Schmidt, IT Director, Wisconsin Public Schools

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians

They are knowledgeable on the hardware and timely. If there is a delay (order parts, etc.) they communicate well and show up when they say they will.

Andy Abare, IT Manager, Yusa Corporation

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians

Knowledgeable and timely in responding back to our original request as well as if an item needs to be “fixed”. Understand that our unit working properly is of the utmost importance

Lori Kline, Administrative Director, Geist Christian Church

Gordon Flesch Company Customer Testimonial

Knowledgeable GFC Service Technicians

The technician was knowledgeable about the printer even though the device was over 10 years old and well out of the factory support window. Having that expertise shows a lot of competence in the field.

IT Specialist, Small Business Energy & Utilities Company

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians

The onsite technicians are great. They always take the time to go over what they did and let me know anything I can do to keep the machine running at top levels.

Andy Tomkins, Owner, Midwest Printing & Bindery LLC

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians

Both technicians that visit our office are polite and very knowledgeable. They know how to fix the problem and complete the job quickly.

Administrative Director, State & Local Government

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians

The service technician assigned to our account is quick to respond, quick to fix the machine, and very professional.

Operations Manager, State & Local Government

Gordon Flesch Company Customer Testimonial

Proactive GFC Service Technicians

The on-site service technicians are very friendly. They are timely and complete the job thoroughly. The technical support engineers are very friendly and knowledgeable. They help avoid problems by being proactive.

Jason Thelen, Infrastructure and Security Manager, BatteriesPlus LLC

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians

The on-site service technician that came out was very efficient, he figured out the problem and was able to fix it in a timely manner.

Alison Kempema, Administrative Director, Walinga Inc

Gordon Flesch Company Customer Testimonial

Positive Experience with GFC Service Technicians

Very good experience with your on-site service technician. He was very helpful with fixing the problem and changing some default settings.

Controller, Small Business Service Provider Company

Gordon Flesch Company Customer Testimonial

Experience with GFC Service Technicians and Remote Support

The technicians and support team are very knowledgeable and responsive to inquiries and issues.

Human Resources Manager, Small Business Legal Company

Gordon Flesch Company Customer Testimonial

Experience with GFC Service Technicians

Service is prompt; the techs know what they are doing and fix the problem.

Operations Manager, Medium Enterprise Automotive & Transport Company

Gordon Flesch Company Customer Testimonial

Great Experience with GFC Service Technicians

Technicians are polite and get to the root of the service call.

Controller, Small Business Transportation Services Company

Gordon Flesch Company Customer Statistic

GFC’s Responsive Sales Team

97% of surveyed organizations said the GFC Sales Team responded to their questions in a timely fashion.

97%

Gordon Flesch Company Customer Satisfaction

95% of surveyed organizations are likely to recommend Gordon Flesch Company

Gordon Flesch Company achieved an NPS score of +63 with an average rating of 8.9 out of 10 in a 2021 TechValidate survey of their customers.




More Research on Gordon Flesch Company