TechValidate Research on Gordon Flesch Company

When I contacted the technical support team, the technician quickly and politely walked me through the correction. Strong team.

Changed from Ricoh service to GFC and the lady was patient with the transition and help me obtain all the toners I needed.

It was very easy to order toner. I just had to confirm the ID, address, and what I needed. The toner showed up within two days.

Easy to place orders online. Select the equipment, see what you can order, tell them how many – Very easy.

Staff is great. Order supplies on a regular bases and they are knowledgeable and personable.

I appreciated the fact that when I called it was answered by a “live” person and the process of ordering toner was much easier than pushing buttons.

Supply ordering is really easy through client portal. Other companies I’ve worked with require you to call for supplies each time and it can take a lot longer.

The supply ordering process is very efficient. There is no wasted time, or product. We have never had a problem with getting the supplies we need in a timely manner.

Always polite and and asking if I need any other items. Letting me know that the order was placed and when it would arrive. I’m old school, so I still call in and order my supplies

Ordering supplies has always been a breeze, with great customer service, and fast delivery.

Everything was fast and easy! The needed items were shipped right away.

The reps are always helpful and get our supplies out in a timely manner.

The portal has a lot of information in it. It’s easy to order toner.

Very good response and orders are always shipped correctly.

We are a school district so technicians need to be aware of the fact that they are around children. All personnel are appropriate at all times.

They are knowledgeable on the hardware and timely. If there is a delay (order parts, etc.) they communicate well and show up when they say they will.

Knowledgeable and timely in responding back to our original request as well as if an item needs to be “fixed”. Understand that our unit working properly is of the utmost importance

The onsite technicians are great. They always take the time to go over what they did and let me know anything I can do to keep the machine running at top levels.

Both technicians that visit our office are polite and very knowledgeable. They know how to fix the problem and complete the job quickly.

The service technician assigned to our account is quick to respond, quick to fix the machine, and very professional.

The on-site service technician that came out was very efficient, he figured out the problem and was able to fix it in a timely manner.

Very good experience with your on-site service technician. He was very helpful with fixing the problem and changing some default settings.

The technicians and support team are very knowledgeable and responsive to inquiries and issues.

Service is prompt; the techs know what they are doing and fix the problem.

Technicians are polite and get to the root of the service call.