TechValidate Research on Gordon Flesch Company

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Gordon Flesch Company Customer Statistic

SUPERIOR CUSTOMER SERVICE

81% of surveyed IT organizations said compared to the competition, GFC’s customer service is superior.

81%

Gordon Flesch Company Customer Testimonial

MUNICIPAL

I have done business with GFC for 20 years and you have never disappointed me!

Financial Director, State & Local Government

Gordon Flesch Company Customer Satisfaction Rating

MEDIA

An Engineering Director at a medium enterprise media & entertainment company would be likely to recommend Gordon Flesch Company for this reason:

Great company to work with. They listen to our needs and recommend products that meet those needs and our budget.

Gordon Flesch Company Customer Satisfaction Rating

CHIROPRACTIC

An Operations Manager at a small chiropractic clinic would be very likely to recommend Gordon Flesch Company for this reason:

When we were first looking at getting a new printer company they were very quick and kind. And when we need refills on ink or need to put in an order for repair, it is very easy to call in.

Gordon Flesch Company Customer Satisfaction Rating

RELIGION

Lori Kline, an Administrative Director at Geist Christian Church, would be very likely to recommend Gordon Flesch Company for this reason:

Always very customer oriented, easy to communicate with and timely in their responses.

Gordon Flesch Company Customer Satisfaction Rating

DIGITAL PRINT HOUSE

Donna Erickson, an Owner at Alisun Business Printing, would be very likely to recommend Gordon Flesch Company for this reason:

We have personally had a great experience and were even willing to pay more this last go round to get a higher quality of tech support.

Gordon Flesch Company Customer Satisfaction Rating

ELECTRONICS

A Business Operations at a small electronics company would be very likely to recommend Gordon Flesch Company for this reason:

Consistent local support has been great over the years. Ease of use for submitting copy counts and bill pay. Service people are prompt and helpful.

Gordon Flesch Company Customer Satisfaction Rating

FINANCIAL

A CFO at a small business banking company would be very likely to recommend Gordon Flesch Company for this reason:

Everyone was very professional and communication was exceptional. Didnt matter if it was communication about a delay or time of arrival, it was always timely and much appreciated.

Gordon Flesch Company Customer Satisfaction Rating

RETAILER

Jason Thelen, an Infrastructure and Security Manager at BatteriesPlus LLC, would be very likely to recommend Gordon Flesch Company for this reason:

The service and support is great. I enjoy working with every employee from Sales to support. Gordon Flesch Company products and services are a great value.

Gordon Flesch Company Customer Satisfaction Rating

CHEMICAL COMPANY

An IT Manager at a small business chemicals company would be very likely to recommend Gordon Flesch Company for this reason:

GFC has come through with any and all requests that we have sent them. From, basic break/fix, all the way to deep administration with Lexmark printers.

Gordon Flesch Company Customer Satisfaction Rating

CONSULTANTS

Pamela Spicer, an Administrative Director at CEC, Inc., would be very likely to recommend Gordon Flesch Company for this reason:

We have worked with GFC for many years and like the personalities and professionalism and willingness to work with us.

Gordon Flesch Company Customer Satisfaction Rating

LIBRARY

An Administrative Director at a local library would be very likely to recommend Gordon Flesch Company for this reason:

This is a great company. Everyone is very responsive when we need supplies or service on equipment or a quote for new equipment.

Gordon Flesch Company Customer Satisfaction Rating

CONSTRUCTION

Michael Sachs, an IT Manager at Miron Construction Co., Inc., would be very likely to recommend Gordon Flesch Company for this reason:

I believe that they provide great solutions and build a relationship with their customers to understand their business needs.

Gordon Flesch Company Customer Satisfaction Rating

LOCAL GOVERNMENT

An Accounting Director at a state & local government would be very likely to recommend Gordon Flesch Company for this reason:

I have worked with Gordon Flesch Company for over 20 years in local government. Always a great experience.

Gordon Flesch Company Customer Satisfaction Rating

BUSINESS SERVICES

Deb Pickett, an Owner at Southwest Graphics at Southwest Graphics, would be very likely to recommend Gordon Flesch Company for this reason:

Service , service, service! Second to none. I can buy equipment from anyone, anywhere, cheaper on the internet and from companies in Dubuque. I continue to buy from GFC because of their outstanding service department.

Gordon Flesch Company Customer Satisfaction Rating

MANUFACTURING

An Assistant Manager at a manufacturing company would be very likely to recommend Gordon Flesch Company for this reason:

Mostly because of our sales rep who keeps in touch, answers questions clearly, and is very personable. We’ve also had good support from the service department and when there was a problem with billing, from the account manager. It’s all about the people!

Gordon Flesch Company Customer Satisfaction Rating

COLLEGE

John Meyer, an IT Director at WISCONSIN LUTHERAN COLLEGE, would be very likely to recommend Gordon Flesch Company for this reason:

GFC has been a great partner to help with our needs on campus. They are quick to reply to us when we have issues or questions, and always work for the best solution.

Gordon Flesch Company Customer Satisfaction Rating

UNIVERSITY

Bruce Goldade, a Copy Center Manager at The University of Wisconsin-Madison Chemistry, would be very likely to recommend Gordon Flesch Company for this reason:

I’ve dealt with Gordon Flesch for over 35 years. From their sales team, machine techs, and Accounts Receivable staff, I’ve received nothing but the best.

They are the reason I’ve made the Chemistry Copier Center a Canon copier-only operation. I’m retiring soon and will greatly miss them all and know that it was them who helped make my copy center the great operation that it is now.

Gordon Flesch Company Customer Satisfaction Rating

SCHOOL DISTRICT

An IT Director at an educational institution would be very likely to recommend Gordon Flesch Company for this reason:

Very responsive to all our needs. This can be rare for a small school to get the attention it needs and Gordon Flesch is just there for us when anything needs attention

Gordon Flesch Company Customer Satisfaction Rating

LAW FIRM

Brandon Boeck, an IT Manager at Matthiesen, Wickert, Lehrer, S.C., would be very likely to recommend Gordon Flesch Company for this reason:

Gordon Flesch is my favorite vendor that I use for our firm. The individuals I work with are always incredibly knowledgeable, can help me with our needs for every single one of our branches all across the United States, and after using them for 6+ years I have never had a single complaint.

Gordon Flesch Company Customer Satisfaction Rating

LIBRARY

An Administrative Director at a cultural institution would be very likely to recommend Gordon Flesch Company for this reason:

Good pricing, good customer service, and a long-term relationship.

Gordon Flesch Company Customer Satisfaction Rating

Industrial Manufacturing

An Administrative Director at a small business industrial manufacturing company would be very likely to recommend Gordon Flesch Company for this reason:

The staff at Gordon Flesch have always been professional, friendly, and helpful when needed. The staff was very accommodating while assisting us during the transition of our reduction in force and selecting our company services and plan.

Gordon Flesch Company Customer Satisfaction Rating

Non-Profit

Douglas Argue, a COO at COHHIO, would be very likely to recommend Gordon Flesch Company for this reason:

Their promptness and quality service have been consistent through the years.

Gordon Flesch Company Customer Testimonial

Understanding & Adapting to Changing Needs Quickly

We did not have something that we needed to run our machine. We did not order it, because we did not know we needed to. Our technician came out with the item the same day and got our copier up and running quickly the same day.

Operations Manager, Medium Enterprise Healthcare Company

Gordon Flesch Company Customer Testimonial

GFC Account Executives Look at the Entire Picture

Tiffany put together options for printers with the features and benefits and answered all of our questions to make sure we got the correct printer for our needs. She put us on a lease program that includes consumables which saves us money. She was great to deal with.

Operations Manager, Small Business Automotive & Transport Company

Gordon Flesch Company Customer Testimonial

Efficient Response to Service Requests

When calling in to get service, the person who answers the initial phone call is almost always there and efficient. That is appreciated.

IT Administrator, Non Profit

Gordon Flesch Company Customer Testimonial

GFC Customer Service

It’s always been excellent customer service, well-spoken communicators, fast delivery, never any issues.

Administrative Director, Educational Institution

Gordon Flesch Company Customer Testimonial

Going the Extra Mile Every Time

Techs have followed up after being on-site to ensure that everything was alright. They always clean the devices when they make a service call.

IT Administrator, Educational Institution

Gordon Flesch Company Customer Testimonial

GFC Service Technicians Understand Your Needs

The service gentlemen that comes to us always check to ensure I do not need anything before he leaves. Sometimes when it is during busy patient hours. He is courteous and waits for me to finish patient interaction.

Operations Manager, Small Business Healthcare Company

Gordon Flesch Company Customer Testimonial

Helpful and Responsive Account Executives

Whenever I have questions for Carla Mazar or am looking to expand our business, she is very helpful and responsive! She is the best!

Human Resources Manager, Small Business Legal Company




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