TechValidate Research on Gordon Flesch Company

21 Charts


Gordon Flesch Company Customer Research

GFC Services

Which of the following features/services have you experienced with GFC that you have NOT with other vendors?

Onsite Services
46%
Client Portal
44%
In-House Leasing
39%
myGFC App
12%
Strategic Business Review (Business Intelligence)
11%

Gordon Flesch Company Customer Research

LESS DOWNTIME

99% of GFC customers surveyed experienced LESS DOWNTIME compared against competitive solutions:

Extremely Valuable: 67%
Very Valuable: 22%
Valuable: 11%

Gordon Flesch Company Customer Research

ADDED SECURITY

96% of GFC customers surveyed experienced ADDED SECURITY compared against competitive solutions:

Extremely Valuable: 30%
Very Valuable: 37%
Valuable: 25%

Gordon Flesch Company Customer Research

FULL SOLUTION SET

95% of GFC customers surveyed experienced a FULL SOLUTION SET compared against competitive solutions:

Extremely Valuable: 30%
Very Valuable: 32%
Valuable: 28%

Gordon Flesch Company Customer Research

IMPROVED CUSTOMER SERVICE

99% of GFC customers surveyed experienced IMPROVED CUSTOMER SERVICE compared against competitive solutions:

Extremely Valuable: 64%
Very Valuable: 25%
Valuable: 10%

Gordon Flesch Company Customer Research

STRATEGIC PARTNER

95% of GFC customers surveyed experienced a STRATEGIC PARTNERSHIP compared against competitive solutions:

Extremely Valuable: 22%
Very Valuable: 29%
Valuable: 32%

Gordon Flesch Company Customer Research

CANON RELIABILITY

99% of GFC customers surveyed were satisfied with Canon’s reliability:

Extremely Satisfied: 57%
Very Satisfied: 31%
Satisfied: 11%

Gordon Flesch Company Customer Research

CANON’S VALUE

99% of GFC customers surveyed were satisfied with Canon’s value:

Extremely Satisfied: 43%
Very Satisfied: 35%
Satisfied: 20%

Gordon Flesch Company Customer Research

CANON’S FEATURES

99% of GFC customers surveyed were satisfied with Canon’s equipment features:

Extremely Satisfied: 45%
Very Satisfied: 38%
Satisfied: 17%

Gordon Flesch Company Customer Research

CANON’S BRAND TRUST

99% of GFC customers surveyed were satisfied with Canon’s brand trust:

Extremely Satisfied: 46%
Very Satisfied: 36%
Satisfied: 17%

Gordon Flesch Company Customer Research

CANON’S VALUE

99% of GFC customers surveyed were satisfied with Canon’s value.

Extremely Satisfied: 43%
Very Satisfied: 35%
Satisfied: 20%

Gordon Flesch Company Customer Research

CANON’S FEATURES

99% of GFC customers surveyed were satisfied with Canon’s equipment features.

Extremely Satisfied: 45%
Very Satisfied: 38%
Satisfied: 17%

Gordon Flesch Company Customer Research

CANON’S BRAND TRUST

99% of GFC customers surveyed were satisfied with Canon’s brand trust.

Extremely Satisfied: 46%
Very Satisfied: 36%
Satisfied: 17%

Gordon Flesch Company Customer Research

CANON’S FULL LINE OF PRODUCTS

99% of GFC customers surveyed were satisfied with Canon’s full line of products.

Extremely Satisfied: 39%
Very Satisfied: 35%
Satisfied: 24%

Gordon Flesch Company Customer Research

GFC CUSTOMER SERVICE

92% of GFC customers surveyed rated our customer service four stars or better.

53%
17%
22%

Gordon Flesch Company Customer Research

GFC LEASING BENEFITS

GFC Leasing customers experienced all of the following benefits.

No hidden fees or surprises
68%
Convenience of one point of contact
66%
No third-party involvement
61%
Leasing for a variety of business assets
25%
Flexible payment terms
20%

Gordon Flesch Company Customer Research

BENEFITS OF USING CANON

GFC customers experienced all of the following benefits from using Canon products.

Extremely Satisfied Very Satisfied Satisfied Slightly Satisfied Not Satisfied

Reliability
Value
Features
Brand Trust
Full Line of Products

Gordon Flesch Company Customer Research

CANON’S FULL LINE OF PRODUCTS

99% of GFC customers surveyed were satisfied with Canon’s full line of products.

Extremely Satisfied Very Satisfied Satisfied Slightly Satisfied Not Satisfied

Full Line of Products

Gordon Flesch Company Customer Research

BENEFITS OF GFC’S imageCARE+ (MPS)

Here are the benefits that GFC Customers experience from using GFC’s imageCARE+.

Automatic Meter Reads
83%
Just-In-Time (JIT) Toner
49%
Fleet Management
20%
Recycling Options
16%
Mobile Printing
13%

Gordon Flesch Company Customer Research

AUTOMATIC METER READS

83% of GFC customers surveyed benefited from AUTOMATIC METER READS as a result of using GFC’s imageCARE (MPS).

Automatic Meter Reads
83%

Gordon Flesch Company Customer Research

imageCARE+ BENEFITS

GFC customers experienced all of the following benefits from our imageCARE (MPS) program.

Extremely Valuable Very Valuable Valuable Slightly Valuable Not Valuable

Less Downtime
Added Security
Improved Customer Service
Full Solution Set
Strategic Partner



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