TechValidate Research on Gordon Flesch Company

13 Case Studies


Gordon Flesch Company Case Study

Matthiesen, Wickert, Lehrer, S.C.

Introduction

This case study of Matthiesen, Wickert, Lehrer, S.C. is based on a September 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“My best experience would have to be how easy it is for me to get a branch in another state, the printers/scanners that they need. They are always quick to respond and always helpful. Honestly, there isn’t just one example… my entire experience with GFC has been nothing but positive. "

“If an employee has printing problems… call the number on the sticker. If you need supplies, call the number. You are a one-stop, hassle free, go-to for anything printer/scanner related.”

“(GFC is ) my favorite vendor… I don’t even go shopping for prices anywhere else. I know you will take care of me, so why look elsewhere. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Gordon Flesch Company:

  • How they contacted GFC when they placed a service request:
    • Phone
  • How they contacted the GFC Customer Care Team when they placed a supply request:
    • Phone

Use Case

The key features and functionalities of Gordon Flesch Company that the surveyed company uses:

  • Their experience with the GFC Sales Team:
    • Responding to their questions in a timely fashion: was
    • Making the sales process quick and easy: was
    • Knowledgeable about products and services: was
  • Experience after the sales process:
    • Delays in delivery of their device(s): was not
    • Proper training on the device(s) they purchased: was
    • Follow up from the Account Executive after the delivery and training: was

Results

The surveyed company achieved the following results with Gordon Flesch Company:

  • How GFC compares to their competition on the following factors:

Gordon Flesch Company Case Study

Construction Company

Introduction

This case study of tds.net is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“The Gordon Flesch Company is very professional and understanding of what you need to succeed.”

Challenges

A growing construction company needed to control printing costs and adopt more powerful print technology. The Gordon Flesch Company deployed the imageCARE managed print service, including mobile printing, software tracking and spreadsheet invoicing across the organization’s network.

Use Case

The company now enjoys less downtime, added security and improved customer service, all of which they find extremely valuable.

Results

The company now enjoys less downtime, added security, and improved customer service thanks to its strategic partnership with the Gordon Flesch Company.

Gordon Flesch Company Case Study

University Of Wisconsin-Madison

Introduction

This case study of The University of Wisconsin-Madison is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“The Gordon Flesch Company customer service representative I work with is always very transparent and helpful. Also, any time we’ve needed immediate assistance someone has come to assist and fix the issue immediately.”

Challenges

The University of Wisconsin-Madison needs a Managed Print Service partner to help control printing costs and adopt more powerful print technology. The Gordon Flesch Company deployed the imageCARE managed print service for the University, including custom machine labels and automatic meter reads to improve service, management and maintenance.

Use Case

Thanks to GFC Leasing, the UW-Madison was able to adopt these solutions with no hidden fees or surprises and enjoy the convenience of one point of contact.

Results

The University of Wisconsin-Madison now enjoys less downtime, added security and improved customer service thanks to its strategic partnership with the Gordon Flesch Company.

Gordon Flesch Company Case Study

Bay Reporting Service, Inc.

Introduction

This case study of Bay Reporting Service, Inc. is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“We have been pleased with the Gordon Flesch Company. The equipment is reliable and when we need service the response time has been as promised.”

Challenges

Bay Reporting Services fleet needed to control printing costs and deploy more efficient printing technology. The organization hoped the Gordon Flesch Company’s imageCARE managed print service’s automatic meter reads, fleet management and mobile printing could help.

Use Case

Thanks to GFC Leasing, they were able to adopt not only these solutions but a variety of business assets.

Results

Bay Reporting Service, Inc. now enjoys less downtime, added security and improved customer service, all of which they find extremely valuable.

Gordon Flesch Company Case Study

Fairfield County District Library

Introduction

This case study of Fairfield County District Library is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

Gordon Flesch Company-provided solutions save our company in costs. They also promptly provide information and are willing to work with our facility to provide our customers and staff with the best possible copiers for the needs of each department.

Challenges

The Fairfield County District Library printer fleet needed to control print costs and deploy more efficient printing technology. The organization hoped automatic meter reads, fleet management, Just-In-Time (JIT) Toner delivery and new print management software from the Gordon Flesch Company would meet the challenge.

Use Case

Thanks to GFC Leasing, they were able to adopt these solutions while knowing that their lease would never be sold to a third party.

Results

The Fairfield County District Library now enjoys more reliable service, improved customer service, and a full solution set from one vendor, all of which has made the organization very satisfied with Gordon Flesch Company services.

Gordon Flesch Company Case Study

Schaumburg, Illinois School District 54

Introduction

This case study of School District 54 is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“Gordon Flesch Company’s customer service has been excellent. The response time for service and supplies has been one of the best aspects of working with GFC.”

Challenges

Schaumburg Community Consolidated School District 54 needed to control printing costs and deploy more efficient printing technology. The district hoped the automatic meter reads, fleet management and spreadsheet invoicing available from Gordon Flesch Company’s Managed Print Services could help.

Use Case

Thanks to GFC Leasing, Schaumburg School District 54 was able to adopt these solutions with no hidden fees or surprises and enjoys the convenience of one point of contact.

Results

Schaumburg School District 54 now enjoys less downtime, added security and improved customer service from its strategic partner, the Gordon Flesch Company.

Gordon Flesch Company Case Study

Palatine Township Senior Citizens Council

Introduction

This case study of Palatine Township Senior Citizens Council is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“When I had to take bids for a new copier, I dealt with only one other firm. I was not impressed by their pushiness and their inability to listen as to what our needs were. The Gordon Flesch Company representatives gave me their full attention, listened and were able to provide us with what we needed.”

“GFC’s prompt attention and expertise are the best. They come within 24 hours of a call and they share with me what is the problem, in less than technical language.”

Challenges

The Palatine Township Senior Citizens Council is a non-profit which supports older adults and their families by encouraging independence, well-being, and connection to the community. The organization needed to control technology costs, recycle waste and deploy more efficient printing technology. The organization hoped the Gordon Flesch Company’s imageCARE+ Managed Print Service with automatic meter reads, Just-In-Time (JIT) Toner delivery and recycling options would fit the bill.

Use Case

Thanks to GFC Leasing, Palatine Township Senior Citizens Council was able to adopt these solutions with no hidden fees or surprises and enjoys flexible payment terms.

Results

Palatine Township Senior Citizens Council now enjoys less downtime, added security, and improved customer service thanks to its strategic partner, the Gordon Flesch Company.

Gordon Flesch Company Case Study

Collins Roche Utley & Garner

Introduction

This case study of Collins Roche Utley & Garner – Akron is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“Professional, trustworthy, reliable, and honest. All of my interactions and experiences with the Gordon Flesch Company have been positive, professional, and beneficial to our business. They have high standards, provide great products and we have very few issues needing attention.”

Challenges

Ohio-based law firm Collins Roche Utley & Garner needed to control print costs and deploy more efficient printing technology. The legal organization hoped the Gordon Flesch Company’s imageCARE Managed Print Service with automatic meter reads could meet their needs.

Use Case

Thanks to GFC Leasing, Collins Roche Utley & Garner was able to adopt these solutions with no hidden fees, no third-party involvement, flexible payment terms, and the convenience of one point of contact.

Results

Collins Roche Utley & Garner now enjoys less downtime, added security, and a strategic partnership with the Gordon Flesch Company, all of which is very valuable to the law firm.

Gordon Flesch Company Case Study

City of Fonda

Introduction

This case study of City of Fonda is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“The Gordon Flesch Company has great services and sales. Our Canon copier is one of the best that I have used in my 30 years in this field.”

Challenges

The City of Fonda in Iowa wanted to control printing costs and deploy more efficient printing technology. The organization adopted Gordon Flesch Company’s imagCARE Managed Print Service with automatic meter reads, custom machine labels, and mobile printing to solve their challenges.

Use Case

Thanks to GFC Leasing, the City of Fonda was able to adopt these solutions with no hidden fees or surprises and enjoys the convenience of one point of contact.

Results

The City of Fonda now enjoys less downtime, added security, and improved customer service, all of which they find extremely valuable.

Gordon Flesch Company Case Study

Wisconsin Public Schools

Introduction

This case study of Wisconsin Public Schools is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“The Flesch family values and vision are instilled into GFC. No matter who you work with, you get the best pricing, service, and the best overall experience.”

Challenges

Wisconsin Public School hoped to control printing costs and deploy more efficient printing technology. The organization hoped Gordon Flesch Company’s imageCARE Managed Print Service, automatic meter reads and Just-In-Time (JIT) Toner delivery would solve their challenges.

Use Case

Thanks to GFC Leasing, Wisconsin Public Schools was able to adopt these solutions with no hidden fees or surprises and enjoys the convenience of one point of contact.

Results

Since adopting the Gordon Flesch Company’s managed print services, Wisconsin Public Schools has found the reduced downtime, added security and improved customer service very valuable. The Gordon Flesch Company is a strategic partner, providing a full line of products which has made Wisconsin Public Schools extremely satisfied.

Gordon Flesch Company Case Study

St. Paul Lutheran Church

Introduction

This case study of St Paul Lutheran Church is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“Gordon Flesch Company is always professional, quick in response and truly cares for its clients.”

Challenges

Saint Paul’s Lutheran Church’s printer fleet needed to control costs and deploy more efficient printing technology. The organization hoped automatic meter reads, fleet management, and spreadsheet invoicing could help.

Use Case

Thanks to GFC Leasing, St. Paul’s was able to adopt these solutions with no hidden fees or surprises and enjoys the convenience of one point of contact.

Results

Jonathan Bull, Senior Pastor at St. Paul Lutheran Church finds the decreased downtime and added security Gordon Flesch Company provides valuable and is extremely satisfied with the full line of products provided.

Gordon Flesch Company Case Study

Crossroads Assembly Of God

Introduction

This case study of Crossroads Assembly of God is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“Gordon Flesch Company has been very reliable and has great service and great technicians.”

Challenges

Crossroads Assembly of God asked the Gordon Flesch Company to help manage its printer fleet with Managed Print Service and Just-In-Time (JIT) Toner delivery.

Use Case

Thanks to GFC Leasing, Crossroads Assembly of God has enjoyed no hidden fees or surprises and the convenience of having one point of contact.

Results

Compared against competitive solutions, Gordon Flesch Company provided less downtime, added security, improved customer service, and a full solution set.

Gordon Flesch Company Case Study

Outagamie County

Introduction

This case study of Outagamie County is based on a June 2021 survey of Gordon Flesch Company customers by TechValidate, a 3rd-party research service.

“Customer service is the biggest difference. If you email with a question, you know you will get a response that day or within that hour. This is the best customer service out of any vendor I have worked with throughout my career. Our Account Executive is quick in responding or providing with anything we need and billing is easy and understandable.”

Challenges

Outagamie County needed to control costs and deploy more efficient printing technology. The organization hoped automatic meter reads, fleet management and spreadsheet invoicing could help.

Use Case

Thanks to GFC Leasing, they were able to adopt these solutions with no hidden fees or surprises and enjoy the convenience of one point of contact.

Results

Outagamie County now enjoys less downtime, added security, and improved customer service, all of which they find extremely valuable.




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