Menu

Benefits with UC Monitor



CA Unified Communications Monitor Significantly Improves Quality of UC Services

73% of IT organizations agreed with the following statement:

“CA Unified Communications Monitor has enabled us to significantly improve the quality of our UC services.”

73%

CA Unified Communications Monitor Meets UC Challenges

What challenges in your infrastructure did CA Unified Communications Monitor solve for your organization?

Improve service quality of my VoIP service
78%
Identify the source of problems quickly
67%
Improve service quality of my video service
56%
Monitor multiple vendors’ UC systems with a single solution
56%
Reduce impact of unified communications on my IT network and on other applications
44%
Maintain consistent QoS policies over time
44%
Improve capacity planning
44%
Serve growing desktop video collaborations
11%

IT Staff Productivity Increase with CA Unified Communications Monitor

By what percentage have you increased the productivity of your IT staff with CA Unified Communications Monitor?

50% to 74%: 25%
25% to 49%: 17%
10% to 24%: 33%
Less than 10%: 25%

Easily Pinpoint Service Problems with CA UC Monitor

Our clients are more equipped to proactively diagnose and address potential problems. It’s easier to pinpoint chronic locations [with CA UC Monitor].

Matthew Green, IT Systems Analyst, BB&T Corporation

Address Problems Before User Impact

We find problems proactively with CA UC Monitor, before customers see them.

IT Systems Analyst, Non Profit

Keeping Voice Services Up and Running

CA UC Monitor provides voice quality troubleshooting and [reduces] mean time to repair.

IT Manager, Global 500 Banking Company

Consolidate your Voice and Data

CA Unified Communications Monitor has enabled us to see problems quicker. Having UC Monitor integrated with Network Performance Center has helped consolidate Voice and Data.

Engineer, Fortune 500 Health Care Company

CA Unified Communications Monitor Case Study: BB&T Corporation

Introduction

This case study of BB&T Corporation is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service.

“Our clients are more equipped to proactively diagnose and address potential problems. It’s easier to pinpoint chronic locations [with CA UC Monitor].”

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Reduce impact on IT network services through managed QoS
    • Monitor a variety of VoIP and video vendors
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Monitored multiple vendors’ UC systems with a single solution
    • Maintained consistent QoS policies over time
    • Identified the source of problems quickly
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • Cisco medianet
    • AVAYA
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)
    • Acme Packet

Results

  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Correlation of unified communications data with network-based data from other CA products in the Performance Center

CA Unified Communications Monitor Case Study: HCL

Introduction

This case study of HCL is based on a September 2013 survey of CA Unified Communications Monitor customers by TechValidate, a 3rd-party research service.

Challenges

  • Purchased CA Unified Communications Monitor to achieve the following:
    • Improve VoIP quality
    • Improve video quality
    • Reduce impact on IT network services through managed QoS
  • Solved the following challenges in their infrastructure with CA Unified Communications Monitor:
    • Improved service quality of their VoIP service
    • Improved service quality of their video service
    • Reduced impact of unified communications on their IT network and on other applications
    • Monitored multiple vendors’ UC systems with a single solution
    • Maintained consistent QoS policies over time
    • Improved capacity planning

Use Case

  • Is monitoring the following UC environments with UC Monitor:
    • Cisco Unified Communications Manager
    • AVAYA
  • Uses the following Session Border Controllers in their environment:
    • Cisco Unified Border Element (CUBE)
    • Acme Packet

Results

  • Evaluated the following monitoring solutions before purchasing CA Unified Communications Monitor:
    • A vendor supplied solution
    • A 3rd party solution
  • The following features differentiate CA Unified Communications Monitor from the competition:
    • Variety of vendors supported
    • Breadth of monitoring/management functionality, such as the ability to monitor, troubleshoot, and plan for future changes
    • Depth of monitoring/management functionality, such as the ability to drill into detailed call metrics,
    • Correlation of data from multiple sources (e.g., phone, gateway, call path) into a single call view
    • Ease of use
  • Increased the productivity of their IT staff by 25% to 49% with CA Unified Communications Monitor.


More Research on CA Infrastructure Management