Switched from MediSoft

Many made the switch from MediSoft to ChiroTouch, and here are some reasons why...



ChiroTouch Case Study

April Getz from Pokorny Chiropractic Clinic has seen exceptional improvement after switching to ChiroTouch from MediSoft

Introduction

This case study of Pokorny Chiropractic Clinic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

ChiroTouch has all the support/features needed for a business to run successfully. Our office loves the training modules and step-by-step guides that help us solve problems without loads of phone calls.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
    • Attract and retain patients
  • Was using MediSoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • CTVerify insurance service
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased quantity of patients treated
    • Increased retention of existing clients
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

Valley Station Chiropractic And Rehab – Switcher from Medisoft raves about ChiroTouch

Introduction

This case study of Valley Station Chiropractic and Rehab is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

I have been in practice for 25 years and use about 4 different software programs for my office. Chirotouch does everything. I have eliminated 2 employees that performed my billing and collections. This is by far the best software any chiropractic office can use. The notes for me are extremely easy to use.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • Chirotouch had a booth at our State convention.
  • Is using the following ChiroTouch products and services:
    • CTProClear clearinghouse service
    • CTVerify insurance service
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

Franco Chiropractic Clinic

Introduction

This case study of Franco Chiropractic Clinic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Efficiency”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Attract and retain patients
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to purchase ChiroTouch for the following reasons:
    • Native iPad integration
    • Unlimited phone and chat support
    • Ease of use
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: exceptional improvement
    • scheduling: good improvement
    • patient flow: good improvement
    • claims: exceptional improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional

ChiroTouch Case Study

Anthony R. Kunce Inc. switched from Medisoft and now has more personal time

Introduction

This case study of Anthony R. Kunce Inc. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Great program”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Personal injury practice.
  • Decided to purchase ChiroTouch for the following reasons:
    • All-in-one dashboard
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: exceptional improvement
    • scheduling: exceptional improvement
    • patient flow: exceptional improvement
    • claims: exceptional improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

ChiroTouch Case Study

Advantage Chiropractic, P.A.

Introduction

This case study of Advantage Chiropractic, P.A. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

I love being able to print notes off any time records are requested. Also has helped rid of travel card note taking.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • question about updating since none of my current computers met system requirements for version 7
  • Was using Medisoft and Auto-Doc prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved compliance posture
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Dr. Dorothy B Brolin, Dc – former Medisoft user is happy with her switch to ChiroTouch

Introduction

This case study of Dr. Dorothy B Brolin, DC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Good product that meets the medical necessity needs, easy to use/user-friendly, tech support is good.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family and all of the above practice.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: some improvement
    • Scheduling: good improvement
    • Patient flow: some improvement
    • Claims: some improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Billing Specialist from Gateway Chiropractic made the switch from Medisoft

Introduction

This case study of Gateway Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Address lack of time to keep up with business and personal life
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTIntake Premium 2.0 intake forms
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Friendliness: very good
    • Total phone support experience: exceptional

ChiroTouch Case Study

InSight Health & Wellness switched from MediSoft and couldn’t be happier

Introduction

This case study of InSight Health & Wellness is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Full coverage for office needs: Billing, notes, text reminders, etc.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Migrate to electronic health records (E.H.R.)
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Attract and retain patients
  • Was using MediSoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a chiropractic coach or business coach
    • Online software review sites
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional