Switched from Genesis

Statistics on why customers switched to ChiroTouch from Genesis.



ChiroTouch Customer Fact

DC saves time after switching from Genesis.

A small business health care company reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

DC was falling behind on chart notes while using Genesis, made the switch to ChiroTouch, and now saves 20-40 hours per month!

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

NPS rating of 10/10: “It is very user-friendly and helpful.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Address lack of time to keep up with business and personal life
  • Was using Genesis prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a chiropractic coach or business coach
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: exceptional improvement
    • patient flow: good improvement
    • claims: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

Cash practice DC switched from Genesis and gives ChiroTouch a 10/10 score!

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

The software, as well as the support staff, has been excellent.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Stop falling behind on charting
  • Was using Genesis prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
    • A referral from a chiropractic coach or business coach
    • A promotional offer
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • Personal 1-on-1 training
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved staff communication
    • Less hassle vs. paper-based systems

ChiroTouch Customer Fact

All-in-one dashboard and pre-set MACROS had this DC switch to ChiroTouch from Genesis.

A small business health care company decided to purchase ChiroTouch because of its all-in-one dashboard and quantity of pre-set Macros, office reports, stats and analytics.

ChiroTouch Customer Fact

DC has seen improvements after switching from Genesis.

A membership organization has seen staff is regularly caught up on charting / SOAP notes, practice profitability, and improved compliance posture since using ChiroTouch.

ChiroTouch Customer Satisfaction Rating

Previous Genesis customer made the right choice in switching to ChiroTouch.

A Doctor of Chiropractic at an insurance practice would be likely to recommend ChiroTouch for this reason:

Better than last program.

ChiroTouch Customer Fact

ChiroTouch is “easy to use and reliable.”

This Family wellness practice, which is majority cash with some insurance, Medicare, and PI’s switched to ChiroTouch from Genesis.