Switched from EZ Bis

Case studies and statistics on why customers made the switch from EZ Bis to ChiroTouch.



ChiroTouch Customer Statistic

Switchers from EZBIS wanted workflow improvement

57% of offices that switched from EZBIS selected ChiroTouch software to improve in-office workflows such as billing, scheduling and case management.

57%

ChiroTouch Case Study

Isdale Chiropractic

Introduction

This case study of Isdale Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“ChiroTouch is awesome! Huge time saver. Very easy to change/add once you learn the procedure.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reason:
    • Migrate to electronic health records (E.H.R.)
  • Was using EZ Bis prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTPayments
    • CTVerify insurance service
    • CTIntake Premium 2.0 intake forms
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased retention of existing clients
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: exceptional
    • Total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

DC approves of ChiroTouch after switching from EZBis

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Ease of use and great customer service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using EZ Bis prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
    • Online software review sites
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProBill revenue cycle management solution
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • SmartFit
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Personal 1-on-1 training
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Improved staff communication
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Made the switch from EZ Bis to stop falling behind in charting

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

It makes scheduling and managing so much easier!

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
  • Was using EZ Bis prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Parker seminars
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Native iPad integration

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: good improvement
    • patient flow: good improvement
    • claims: good improvement
    • charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: very good
    • wait times: very good
    • friendliness: very good
    • total chat support experience: very good
    • total phone support experience: very good