Switched from ChiroFusion

Many have made the switch to ChiroTouch. Here are some reasons why people have switched from ChiroFusion.



ChiroTouch Customer Research

42% of ChiroFusion users switched to ChiroTouch for its All-In-One Dashboard and Ease of Use

What features most impacted your decision to switch to ChiroTouch from ChiroFusion?

Ease of use
42%
All-in-one dashboard
42%
Quantity of pre-set Macros, office reports, stats and analytics
33%
On-premise solution (vs. a cloud product)
25%

ChiroTouch Case Study

Switching to ChiroTouch from ChiroFusion means less hassle for this cash based practice.

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

NPS rating of 10/10: “User-friendly, accelerate daily patient note taking.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Improve billing and coding posture
  • Was using ChiroFusion prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Personal 1-on-1 training

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: some improvement
    • scheduling: exceptional improvement
    • patient flow: good improvement
    • claims: some improvement
    • charting / SOAP Notes: some improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: very good
    • wait times: very good
    • friendliness: very good
    • total chat support experience: very good
    • total phone support experience: very good

ChiroTouch Customer Fact

ChiroTouch won over this ChiroFusion customer with our easy to use software.

A small business health care company decided to purchase ChiroTouch because of its ease of use.

ChiroTouch Customer Fact

Previous ChiroFusion customer takes better and faster notes with ChiroTouch.

A small business health care company has seen exceptional improvement in charting / SOAP Notes since using ChiroTouch.

ChiroTouch Customer Satisfaction Rating

Faster notes after switching from ChiroFusion

A Doctor of Chiropractic at a small cash practice would be very likely to recommend ChiroTouch for this reason:

User-friendly, accelerate daily patient note taking.

ChiroTouch Customer Fact

ChiroFusion switcher likes the ease of transition with ChiroTouch!

Mound Back & Neck Clinic Limited decided to purchase ChiroTouch because of its implementation process that is manageable and clear.

ChiroTouch Customer Satisfaction Rating

Switched from ChiroFusion for one simple reason…

A Doctor of Chiropractic at a small business health care company would be likely to recommend ChiroTouch for this reason:

Very good software.

ChiroTouch Customer Fact

DC switched from ChiroFusion to ChiroTouch to improve workflows, to be compliant, and to save time.

A small business health care company selected ChiroTouch software to improve in-office workflows such as billing, scheduling and case management, meet compliance such as HIPAA and MACRA/MIPS, and address lack of time to keep up with business and personal life.