Switched from Atlas



ChiroTouch Customer Fact

Less hassle for this cash practice after switching from Atlas.

A small business health care company has seen its staff is regularly caught up on charting / SOAP notes and less hassle vs. paper-based systems since using ChiroTouch.

ChiroTouch Customer Fact

DC made the switch from Atlas to ChiroTouch for faster notes and charting.

A small business health care company selected ChiroTouch software to set up their practice for the first time, migrate to electronic health records (E.H.R.), and stop falling behind on charting.

ChiroTouch Customer Fact

Overall improvement after switching from Atlas

Marlboro Chiropractic Health has seen its staff is regularly caught up on charting / SOAP notes, improved compliance posture, and less hassle vs. paper-based systems since using ChiroTouch.

ChiroTouch Customer Fact

Previous Atlas user gives ChiroTouch’s support team high ratings

A small business DC rated ChiroTouch Support’s friendliness, technical expertise, and total phone support experience as very good.

ChiroTouch Case Study

Restoration Chiropractic saves 40+ hours a month after switching from Atlas

Introduction

This case study of Restoration Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Address lack of time to keep up with business and personal life
  • Was using Atlas prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A promotional offer
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Improved compliance posture
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

ChiroTouch Customer Satisfaction Rating

High remarks on ChiroTouch after switching from Atlas!

Shon Scott, a Doctor of Chiropractic at Restoration Chiropractic, would be likely to recommend ChiroTouch for this reason:

It is a great software, much better than most in the industry