Splunk On-Call



Splunk Customer Satisfaction Rating

An IT Manager at a medium enterprise retail company would be very likely to recommend Splunk for this reason:

Splunk On-Call is the best option for paging and incident response available currently. It is much better than other systems I’ve used in the past.

Splunk Customer Testimonial

Splunk On-Call is an extremely powerful, flexible, and a great tool; it has been instrumental in modernizing on-call for several groups within our organization.

IT Director, Educational Institution

Splunk Customer Testimonial

Splunk has made our day-to-day operations and monitoring easy. Alerts are real-time, so we can fully depend on it.

IT Architect, Global 500 Professional Services Company

Splunk Customer Testimonial

Splunk On-Call helped us to reduce the downtime and provided a more reliable way for monitoring our IT infrastructure and applications. In addition, Splunk has provided us with hybrid cloud and on-premises data center monitoring, real time analytics, correlation of events, and end-to-end visibility for our IT infrastructure and application monitoring.

Gopinath Jyothi, IT Professional, Wipro

Splunk Customer Satisfaction Rating

Gopinath Jyothi, an IT Professional at Wipro, would be very likely to recommend Splunk for this reason:

Splunk’s capacity to correlate events, along with ready-to-use add-ons and apps.

Splunk Customer Fact

Reece Australia Ltd. said that Splunk On-Call provides 60-79% in Mean Time to Acknowledge (MTTA) and Mean Time to Repair (MTTR) improvements for their organization currently.

Splunk Customer Fact

Hewlett-Packard Company said that Splunk On-Call provides 80% or greater improvements in Alert Noise Reduction, Mean Time to Acknowledge (MTTA), and Mean Time to Repair (MTTR). The organization also currently sees 60-79% improvements in Recurring Incidents and IT Cost Reduction.

Splunk Customer Fact

Hewlett-Packard Company said that Splunk On-Call’s Scheduling, Alert Routing and Annotations, and Integrations have been extremely valuable.

Splunk Customer Fact

With Splunk On-Call, Hewlett-Packard Company is measuring alert/event reduction percent, mean time to acknowledge (MTTA), and mean time to resolve (MTTR).

Splunk Customer Testimonial

Splunk On-Call is an easy and convenient way to design and manage our on-call program. The escalations function ensures that we can automate the process of alerting other team members, or management depending on the severity. The solution just works well.

Graham McLeod, Chief Information Officer, Ruvos, LLC

Splunk Case Study

Blu Varejo Uses Splunk to Transform IT

Introduction

This case study of Blu Varejo is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Splunk has transformed our IT.” — Alex Lira, IT Specialist, Blu Varejo

Challenges

Blu Varejo started using Splunk On-Call to address challenges with:

  • Preventing / avoiding unplanned downtime
  • Improving Alert Noise
  • Routing alerts / incidents to the appropriate personnel in a timely manner
  • Automating scheduling, escalations and notifications

Use Case

Blu Varejo’s IT Operations and Security teams have been using Splunk On-Call for more than two yeors for:

  • Rapid incident response
  • Incident analysis and reporting
  • Simplifying on-call scheduling

In addition to Splunk On-Call, the organization is using Splunk Cloud and Splunk Security Essentials.

Results

Key value drivers and benefits they are measuring with Splunk On-Call:

  • Alert / Event Reduction %
  • Mean Time to Acknowledge (MTTA)

Blu Varejo rates how valuable the following Splunk On-Call features have been:

  • Valuable
    • Scheduling
    • Noise Suppression
    • Stakeholder Updates
  • Very Valuable
    • Incident Dashboard
    • Alert Rules Engine
    • Reports
  • Extremely Valuable
    • Alert Routing and Annotations
    • Integrations
    • Escalation Policies

Blu Varejo has seen an 80 percent or greater improvement for each of these measured value categories that Splunk On-Call provides for the organization currently:

  • Alert Noise Reduction Improvement: 80% or greater
  • Mean Time to Acknowledge (MTTA) Improvement: 80% or greater
  • Mean Time to Repair (MTTR) Improvement: 80% or greater

Splunk Case Study

Capital Power Corporation Uses Splunk On-Call to Preserve Its Knowledge Base

Introduction

This case study of Capital Power Corporation is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Originally, we chose Splunk On-Call to improve post each mortem and preserve the knowledge base. It’s been valuable to be able to measure alert frequency through on-call reports.” — Richard Lim, Capital Power Engineer

Challenges

Splunk On-Call’s capabilities to improve post each mortem and preserve the knowledge base of security activities and initiatives led Capital Power to evaluate and ultimately select Splunk.

Use Case

Capital Power’s Devops Engineering/Application Development, Site Reliability Engineering and IT Operations teams have used Splunk On-Call for 1-2 years for:

  • Rapid incident response
  • Incident analysis and reporting
  • Simplifying on-call scheduling
    The team has integrated its use of Splunk On-Call with solutions from Service Now and Elastic.

Results

The value drivers and benefits Capital Power is measuring with Splunk On-Call include:

  • Alert/Event Reduction %
  • Mean Time to Acknowledge (MTTA)
  • Mean Time to Resolve (MTTR)

Capital Power finds the following Splunk On-Call features very valuable to the organization:

  • Scheduling
  • Alert Routing and Annotations
  • Integrations
  • Noise Suppression
  • Stakeholder Updates
  • Incident Dashboard
  • War Room UI
  • Mobile Interface
  • Alert Rules Engine
  • Escalation Policies
  • Reports
  • Machine Learning Driven “Similar Events”
  • ChatOps Integration
  • Timeline

Following are the percent ranges for each measured value category that Splunk On-Call provides for the organization currently:

  • Alert Noise Reduction Improvement: 60-79%
  • Mean Time to Acknowledge (MTTA) Improvement: 60-79%
  • Mean Time to Repair (MTTR) Improvement: 60-79%
  • Root Cause Analysis (RCA) Improvement: 60-79%
  • Recurring Incidents Improvement: 60-79%
  • IT Cost Reduction Improvement: 40-59%
  • Application Delivery Release Timeline Improvement: 40-59%

Splunk Case Study

Ruvos, LLC Improved its MTTA by More Than 80 Percent Using Splunk On-Call

Introduction

This case study of Ruvos, LLC is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Splunk On-Call is an easy and convenient way to design and mange our on-call program. The escalations function ensures that we can automate the process of alerting other team members, or management depending on the severity. The solution just works well. " — Graham McLeod, Chief Information Officer, Ruvos, LLC

Challenges

Two years ago, Ruvos tarted using Splunk On-Call to address challenges with:

  • Preventing / avoiding unplanned downtime
  • Improving Alert Noise
  • Routing alerts / incidents to the appropriate personnel in a timely manner
  • Automating scheduling, escalations and notifications

Use Case

The DevOps Engineering / Application Development, Site Reliability Engineering (SRE), IT Operations, and Security teams are currently using Splunk On-Call for rapid incident response and to simplify on-call scheduling.

Results

Key value drivers and benefits Ruvos is measuring with Splunk On-Call include alert/event reduction percent and mean time to acknowledge (MTTA).
Ruvos found the following Splunk On-Call features most valuable:

  • Extremely Valuable: Scheduling and Escalation Policies
  • Very Valuable: Alert Routing and Annotations, Noise Suppression, Timeline
  • Valuable: Integrations, Stakeholder Updates, Incident Dashboard, Mobile Interface, Alert Rules Engine, Reports

Following are the percent ranges for each measured value category that Splunk On-Call provides for Ruvos currently:

  • Alert Noise Reduction Improvement: 60-79%
  • Mean Time to Acknowledge (MTTA) Improvement: 80% or greater
  • Mean Time to Repair (MTTR) Improvement: 21-39%
  • Root Cause Analysis (RCA) Improvement: 0-20%
  • Recurring Incidents Improvement: 60-79%
  • IT Cost Reduction Improvement: 21-39%
  • Application Delivery Release Timeline Improvement: 0-20%

Splunk Customer Testimonial

Splunk has transformed our critical emergency response process. The mean time to acknowledge and mean time to resolve have both improved significantly.

Security Manager, Medium Enterprise Computer Services Company

Splunk Customer Testimonial

Splunk On-Call makes it easy to schedule needed resources for after-hours availability.

IT Manager, Medium Enterprise Retail Company

Splunk Customer Testimonial

Splunk has increased the satisfaction of our clients in response time to incidents and understanding of root causes, giving an added value to our analysis and freeing resources for other duties.

IT Specialist, Small Business Computer Services Company

Splunk Customer Testimonial

The Splunk On-Call (VictorOps) tool allows us to provide 24/7 support and an on-call rotation.

IT Manager, Large Enterprise Financial Services Company

Splunk Customer Testimonial

Splunk On-Call provides the visibility to better tend to alerts and know who handled the alerts, and reduces MTTR and MTTA.

Karla Ortiz, Engineer, Grupo Bursatil Mexicano

Splunk Case Study

Medium Enterprise Retail Company Automates Scheduling, Escalations and Notifications with Splunk On-Call

Introduction

This case study of a medium enterprise retail company is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Splunk On-Call has levelled up our incident management and escalation protocols. We’ve seen improved visibility, quicker and more accurate escalations, and better reporting and ownership of issues.” — IT Director of a Medium Enterprise Retail Company

Challenges

The surveyed retail company started using Splunk On-Call to address challenges with:

  • Improving Alert Noise
  • Routing alerts / incidents to the appropriate personnel in a timely manner
  • Automating scheduling, escalations and notifications

Use Case

The DevOps Engineering/Application Development, Site Reliability Engineering (SRE), and IT Operations teams have been using Splunk On-Call for more than two years. What they are using Splunk On-Call for today:

  • Rapid incident response
  • Simplifying on-call scheduling

Results

The surveyed company is measuring the following key value drivers and benefits with Splunk On-Call:

  • Alert/Event Reduction %
  • Mean Time to Acknowledge (MTTA)
  • Mean Time to Resolve (MTTR)

When asked how valuable the following Splunk On-Call features have been, the organization reported:

  • Extremely Valuable
    • Scheduling
    • Alert Routing and Annotations
    • Integrations
    • Alert Rules Engine
    • Escalation Policies
  • Very Valuable
    • Incident Dashboard
    • Mobile Interface
    • Timeline
  • Valuable
    • Noise Suppression
    • Reports

The percent range for each measured value category that Splunk On-Call provides for the organization currently include:

  • Alert Noise Reduction Improvement: 21-39%
  • Mean Time to Acknowledge (MTTA) Improvement: 40-59%
  • Mean Time to Repair (MTTR) Improvement: 40-59%
  • Root Cause Analysis (RCA) Improvement: 21-39%
  • Recurring Incidents Improvement: 40-59%
  • IT Cost Reduction Improvement: 0-20%
  • Application Delivery Release Timeline Improvement: 21-39%

Splunk Case Study

An Educational Institution Sees Improvements After Implementing Splunk On-Call

Introduction

This case study of a educational institution is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We’ve seen recent improvements to data ingest with assistance from Splunk and the reseller that improved our visibility. This includes the suggestion to use Splunk On-Call.” CISO at an Educational Institution

Challenges

The educational institution surveyed started using Splunk On-Call to address challenges with:

  • Preventing / avoiding unplanned downtime
  • Improving Alert Noise
  • Routing alerts / incidents to the appropriate personnel in a timely manner
  • Automating scheduling, escalations and notifications

Use Case

A Splunk reseller recommended the security team at the educational institution implement Splunk On-Call, alongside Splunk Cloud. Splunk On-Call has been up for nearly 6 months and the team is already seeing improvements.

The institution’s security team is using Splunk On-Call specifically for rapid incident response and to simplify on-call scheduling.

Results

The key value drivers and benefits they are measuring with Splunk On-Call include:

  • Mean Time to Acknowledge (MTTA)
  • IT Costs Improvement / Savings

When asked how valuable the following Splunk On-Call features been to the organization, the CISO responded that each of these were very valuable:

  • Scheduling
  • Alert Routing and Annotations
  • Integrations
  • Noise Suppression
  • Stakeholder Updates
  • Incident Dashboard
  • Alert Rules Engine
  • Escalation Policies
  • Reports

Following are the percent ranges for each measured value category that Splunk On-Call provides for their organization currently:

  • Alert Noise Reduction Improvement: 21-39%
  • Mean Time to Acknowledge (MTTA) Improvement: 60-79%
  • Mean Time to Repair (MTTR) Improvement: 21-39%
  • Root Cause Analysis (RCA) Improvement: 21-39%
  • Recurring Incidents Improvement: 21-39%
  • IT Cost Reduction Improvement: 21-39%

Splunk Customer Statistic

100% of surveyed IT organizations said that Splunk On-Call provides 80% or greater in Mean Time to Acknowledge (MTTA) Improvement for their organization currently.

100%

Splunk Customer Satisfaction

86% of surveyed IT organizations are likely to recommend Splunk On-Call.*

86%

Splunk Customer Testimonial

Splunk On-Call is reliable, which, in turn, enables us to provide reliable service.

IT Manager, Small Business Financial Services Company

Splunk Customer Testimonial

Splunk has transformed our IT modernization and DevOps journey, providing end-to-end visibility and reliable accessibility to secure data across our hybrid cloud/cloud environment.

Araceli Romero, IT Specialist, Imperial Irrigation District

Splunk Customer Testimonial

Splunk has enabled us with predictive analytics so we can make quicker business decisions in our IBM API environment.

EARL DIEM, Operations Manager, PSCU

Splunk Customer Research

Key Value Drivers and Benefits Customers Measure with Splunk On-Call

What are the key value drivers and benefits you are measuring with Splunk On-Call?

Alert / Event Reduction %
51%
Mean Time to Acknowledge (MTTA)
59%
Mean Time to Resolve (MTTR)
54%
% time improvement to conduct Root Cause Analysis (RCA)
19%
IT Costs Improvement / Savings
21%
Other
16%

Splunk Customer Research

Customer Use Cases for Splunk On-Call

Which use cases are you using Splunk On-Call for today?

Improving application delivery
19%
Rapid incident response
81%
Incident analysis and reporting
35%
Simplifing on-call scheduling
52%
Improving MTTA/MTTD with automation
21%
Other
9%