Splunk ITSI

Splunk ITSI Customer Testimonial

Splunk has helped in joining the dots by providing a common platform for all teams working in silos to have their respective freedom to monitor what they want; and yet, it allows management to derive common visibility of complete infrastructure landscape.

— Vineet Rawat, IT Architect, HCL

Splunk ITSI Customer Testimonial

ITSI has given us a clear visualization of over 600 microservices in our IBM middleware layer. It’s like walking into a room and turning the lights on… No guessing, you can see what you need to see.

— Operations Manager, Medium Enterprise Financial Services Company

Splunk ITSI Customer Testimonial

Splunk is bringing teams together to deliver performance and resilience of the tech that supports our business.

— IT Professional, Medium Enterprise Automotive & Transport Company

Splunk ITSI Customer Fact

Splunk ITSI helped HCL improve their Root Cause Analysis (RCA) by over 80%.

Splunk ITSI Customer Fact

Splunk ITSI helped HCL improve their Mean Time to Detect (MTTD) by 60-79%.

Splunk ITSI Customer Testimonial

Splunk has stopped 87 major incidents last year alone which has stopped business and customer disruption. Splunk will be a key component to help our ambitions to implement a 24/7 support model.

— System Administrator, Major Global Automotive Manufacturer

Splunk ITSI Case Study

Splunk ITSI Helps HCL Improve Root Cause Analysis (RCA) by More Than 80%

Introduction

This case study of HCL is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service.

“Splunk has helped in joining the dots by providing common platform for all teams working in silos to have their respective freedom to monitor what they want & yet allows management to derive common visibility of complete infrastructure landscape” – IT Architect at HCL

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Splunk ITSI:

Fragmented visibility due to siloed monitoring tools or disparate systems
Poor service reliability / stability
Difficulty finding true root cause
Too much alert noise or inability to prioritize alerts for a particular business service

Use Case

The key features and functionalities of Splunk ITSI that the large enterprise computer software company uses:

Proactive alerting of performance degradations for business critical services (Proactive Monitoring and Alerting)
Illustrating the value IT is providing the lines of business in real-time (Executive Dashboards aka Glass Tables)
Eliminating alert storms/fatigue with automated event reduction and correlation

Results

Key-value drivers and benefits HCA is measuring with Splunk ITSI:
- Mean Time to Detect (MTTD)
- Improvement (% increase) to find Root Cause Analysis (RCA)
- Reduction of IT Tickets / First Call Resolution Improvement
They found the following Splunk ITSI features valuable to their organization:
- Glass Tables (Executive Dashboards)
- Service Analyzer Trees
- Episode Review
- Deep Dives
- Content Packs
Selected percent range for each measured value category that ITSI provides for their organization currently:
- Alert Reduction Improvement: 21-39%
- Mean Time to Detect (MTTD) Improvement: 60-79%
- Root Cause Analysis (RCA) Improvement: 80% or greater
- IT Costs Reduction: 0-20%

Splunk ITSI Case Study

A Medium Enterprise Financial Services Company Sees the Light with Splunk ITSI

Introduction

This case study of a medium enterprise financial services company is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ITSI has given us a clear visualization of over 600 microservices in our IBM middleware layer. It’s like walking into a room and turning the lights on… No guessing, you can see what you need to see.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Splunk ITSI:

Fragmented visibility due to siloed monitoring tools or disparate systems
Poor service reliability/stability
Slow service response times

Use Case

The financial services company IT Operations and DevOps team, which has been using Splunk ITSI for about two years, is using Splunk ITSI for:

Aggregation of monitoring data from Splunk and third-party management tools (Single Pane of Glass, Manager or Managers)
Proactive alerting of performance degradations for business critical services (Proactive Monitoring and Alerting)
Illustrating the value IT is providing the lines of business in real-time (Executive Dashboards aka Glass Tables)

In addition to Splunk ITSI, the organization is using:

Splunk Enterprise
Splunk On-Call
Splunk Enterprise Security
Splunk User Behavior Analytics
Third party IT and DevOps solutions such as AppDynamics, Service Now, Solarwinds, ThousandEyes and Extra Hop

Results

The surveyed company achieved the following results with Splunk ITSI:

Key-value drivers and benefits they are measuring with Splunk ITSI:
- Mean Time to Detect (MTTD)
- Mean Time to Resolve (MTTR)
- Improvement (% increase) to find Root Cause Analysis (RCA)

Value of the following Splunk ITSI features to their organization:
- Extremely Valuable: Episode Review, Deep Dives
- Very Valuable: Service Analyzer Trees
- Valuable: Glass Tables (Executive Dashboards), Content Packs

Selected percent range for each measured value category that ITSI provides for their organization currently:
- 80% or Greater Improvements: Mean Time to Detect (MTTD) and Root Cause Analysis (RCA)
- 60-79% Improvements: Alert Reduction and Mean Time to Repair (MTTR)
- Up to 20% Improvement: IT Costs Reduction

Splunk ITSI Case Study

Helvetia Depends on Splunk ITSI for Alert and Event Reduction and IT Cost Savings

Introduction

This case study of HELVETIA is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service.

“Splunk allowed us to combine multiple silos of data into one central overview, which enabled us to transition to more service oriented monitoring and management.” — Volkher Kassner, APM Engineer, Helvetia

Challenges

Helvetia started using Splunk ITSI to address the following challenges:

Fragmented visibility due to siloed monitoring tools or disparate systems
Difficulty finding true root cause
Too much alert noise or inability to prioritize alerts for a particular business service

Use Case

The IT operations and DevOps teams at Helvetia have been using Splunk ITSI for approximately two years. The Splunk ITSI features and functionalities Helvetia uses include:

Aggregation of monitoring data from Splunk and third party management tools (Single Pane of Glass, Manager or Managers)
Service Oriented Monitoring and Management (to evolve from basic application and infrastructure alerting)

The Helvetia team combines Splunk ITSI with other Splunk products for a complete solution:

Splunk Enterprise
Splunk Observability Cloud
Splunk Infrastructure Monitoring
Splunk Application Performance Monitoring

Helvetia is using the following third-party IT and DevOps solutions in addition to Splunk:

Dynatrace
ServiceNow
Nagios
Paessler PRTG Network Monitor

Results

The company achieved the following results with Splunk ITSI.

Key-value drivers and benefits they are measuring with Splunk ITSI:

Alert/Event Reduction %
IT Cost Improvement/Savings

Value of the following Splunk ITSI features to their organization:

Service Analyzer Trees: Extremely valuable
Episode Review: Very valuable
Deep Dives: Very valuable
Glass Tables (Executive Dashboards): Valuable

Helvetia saw the following percent range improvements for each measured value category that Splunk ITSI provides the organization:

Mean Time to Detect (MTTD) Improvement: 60-79%
Alert Reduction Improvement: 40-59%
IT Costs Reduction: 40-59%
Mean Time to Repair (MTTR) Improvement: 21-39%
Root Cause Analysis (RCA) Improvement: 0-20%

Splunk ITSI

A Selection of Survey Result Highlights From Splunk Customers

Splunk ITSI Helps HCL Improve Root Cause Analysis (RCA) by More Than 80%

Introduction

Challenges

Use Case

Results

Company Profile

About Splunk ITSI

A Medium Enterprise Financial Services Company Sees the Light with Splunk ITSI

Introduction

Challenges

Use Case

Results

Company Profile

About Splunk ITSI

Helvetia Depends on Splunk ITSI for Alert and Event Reduction and IT Cost Savings

Introduction

Challenges

Use Case

Results

Company Profile

About Splunk ITSI