An IT Manager of a small business energy & utilities company is very likely to recommend* NETSCOUT for the following reason:
“Our company has benefited by the advantages of NETSCOUT’s service triage capabilities.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
NETSCOUT is helping us solve significant problems in our IT infrastructure. We are able to find the root problem more quickly, find minor errors that could affect application performance, and also reduce troubleshooting time.
— Luciano Moraes Dias, Senior IT Architect, Grupo Boticario
This case study of sbv.co.za is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“The NETSCOUT nGeniusONE Service Assurance platform has given tremendous relief to my organization regarding network monitoring and the optimization of our business-critical applications.”
This case study of BT America Inc is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.”
79% of surveyed customers who reduced operational expenses with NETSCOUT nGeniusONE find that using its single service-oriented performance management platform is most effective in triaging network service-performance issues.
With NETSCOUT nGeniusONE, our telecommunications company has derived some core benefits. We get a consistent, holistic and comprehensive view of our entire network service delivery IT infrastructure. We have also reduced time spent in the war room resolving technical issues. We’ve also been able to initiate quicker problem resolution, reducing MTTK substantially. Lastly, we have also increased our service uptime and end-user productivity.
— Engineer, Large Enterprise Telecommunications Services Company
It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.
— Dhaval Parikh, Senior Network Administrator, BT America Inc
I have solved problems in my network using NETSCOUT products. We now have visibility into service-enabling protocols used to deliver voice services, which bolsters the identification of issues.
— Operations Manager, Large Enterprise Media & Entertainment Company
Having the NETSCOUT nGeniusONE dashboard gives us a ‘one-stop shop’ in application visibility. It also allows other IT specialties to monitor their services more proactively, keeping ahead of service related issues. All of this helps to improve customer service and provide more value to the organization. It is an extremely reliable product with excellent customer support.
— IT Manager, Large Enterprise Health Care Company
The NETSCOUT nGeniusONE Service Assurance platform allows us to discover the underlying problems significantly faster in: A) database communication, B) in finding the application and user that is saturating an interlink between data centers, and lastly, C) to discover the flows of a specific application in the network.
— Arturo Aguilar, IT Architect, Netcontroll
Garry Alter, a Design Specialist at TELUS Corporation, is very likely to recommend* NETSCOUT for the following reason:
“The NETSCOUT nGeniusONE Service Assurance solution provides great value and benefit for network monitoring, supports our operational effectiveness and significantly reduces our MTTR.”
Arturo Aguilar, a IT Architect at Netcontroll, is very likely to recommend* NETSCOUT:
“The NETSCOUT nGeniusONE Service Assurance product is a very useful tool. It helps find significant errors in our network quickly and graphs the traffic in the network so we have better visibility and understanding of network issues.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
With nGeniusONE from NETSCOUT, I get reports that show where the performance problem was created. The nGeniusONE solution helps reduce time spent searching for a root cause and increases the time available to spend on other functions.
— Network Administrator, Global 500 Aerospace & Defense Company
A large enterprise banking company increased quality of end-user experience, reduced operational expenses, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT.
In a multi-vendor environment, NETSCOUT’s solution gives the entire IT organization the ability to rule out areas and focus on the true impact. This reduces time spent in the war room. We have increased knowledge of end-to-end service performance and end-user experience as well.
— Senior IT Architect, Global 500 Pharmaceuticals Company
The NETSCOUT nGeniusONE platform provides me with a consistent method of capturing traffic flow information for problem resolution. I have higher confidence in finding root cause and preventing the re-occurrence of same service delivery problems.
— Senior IT Architect, Global 500 Professional Services Company
75-100%