93% of surveyed customers who increased quality of end-user experience and/or reduced operational expenses with NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology agree NETSCOUT’S nGeniusONE Service Assurance product offers a unique and holistic, end-to-end view of applications, network service dependencies and interrelationships.
A medium enterprise transportation services company increased quality of end-user experience, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT.
An engineer of a large enterprise telecommunications services company is very likely to recommend* NETSCOUT for the following reason:
It’s so much easier for me to monitor our network holistically or globally instead of logging into each of the devices. Report will tell me what’s wrong with the network every morning as well. Also, I can create monthly reports and have them emailed to me at the beginning of every month, and that is invaluable.
NETSCOUT nGeniusONE gives you a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NETSCOUT allows you to pinpoint the cause of most performance related issues.
— IT Professional, Large Enterprise Food Company
With NETSCOUT nGeniusONE solution you can see the actual packet flows allowing network engineers to quickly identify problem areas, i.e., servers responding slowly to requests due to Storage Area Network (SAN) issues.
— IT Manager, Large Enterprise Aerospace & Defense Company
We get great data granularity from NETSCOUT nGeniusONE. It is great for application support. We now can get a deeper look into the network and application performance at the customer experience level. Knowing which servers behind specific services are responding with errors, or not responding at all, is invaluable information.
— Network Administrator, Educational Institution
It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.
— Dhaval Parikh, Senior Network Administrator, BT America Inc
An IT Architect of a S&P 500 computer software company is very likely to recommend* NETSCOUT for the following reason:
“NETSCOUT nGeniusONE Service Assurance is a great product that delivers outstanding value. We’ve been using NetScout for many years and have been extremely happy with the product in all phases.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
Garry Alter, a Design Specialist at TELUS Corporation, is very likely to recommend* NETSCOUT for the following reason:
“The NETSCOUT nGeniusONE Service Assurance solution provides great value and benefit for network monitoring, supports our operational effectiveness and significantly reduces our MTTR.”
The NETSCOUT nGeniusONE Service Assurance platform allows us to discover the underlying problems significantly faster in: A) database communication, B) in finding the application and user that is saturating an interlink between data centers, and lastly, C) to discover the flows of a specific application in the network.
— Arturo Aguilar, IT Architect, Netcontroll
How much have you reduced the mean time to knowledge (MTTK) by identifying the root cause of service degradations or outage problems with NETSCOUT’s proactive service triage as compared to an alternative solution?
This case study of a large enterprise telecommunications services company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“With NETSCOUT nGeniusONE, our telecommunications company has derived some core benefits. We get a consistent, holistic and comprehensive view of our entire network service delivery IT infrastructure. We have also reduced time spent in the war room resolving technical issues. We’ve also been able to initiate quicker problem resolution, reducing MTTK substantially. Lastly, we have also increased our service uptime and end-user productivity.”
This case study of a large enterprise telecommunications services company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“NETSCOUT nGeniusONE gives us a consistent and holistic, end-to-end view of our entire service delivery infrastructure.”
This case study of a large enterprise energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“The NETSCOUT nGeniusONE solution provides us real-time performance views for all our IT services that are critical to our business.”
This case study of a small business energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“With NETSCOUT nGeniusONE we get a consistent holistic, end-to-end view of our network’s service delivery infrastructure. [That is invaluable.]”
This case study of sbv.co.za is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“The NETSCOUT nGeniusONE Service Assurance platform has given tremendous relief to my organization regarding network monitoring and the optimization of our business-critical applications.”
This case study of Turkcell Iletisim Hizmetleri A.S. is based on a June 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“NETSCOUT products help us to troubleshoot performance deficiencies in our network much faster.”
This case study of United States Postal Service is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“NETSCOUT products and services have consistently met our needs for over 10 years. nGeniusONE version 5.4 has provided multiple means for detailed performance analysis.”
This case study of Fidelity Investments is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“With NETSCOUT nGeniusONE, you get an overall or complete end-to-end view of application and network status in a single dashboard pane.”
This case study of BT America Inc is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.”
This case study of J.R. Simplot Company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“NETSCOUT nGeniusONE gives us a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NetScout allows you to pinpoint the cause of most performance related issues.”
This case study of Grupo Boticario is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“NETSCOUT nGeniusONE helps us find the root cause of problems more quickly, it reduces troubleshooting time, and it helps us find minor errors that could affect application performance.”
This case study of Netcontroll is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“The NETSCOUT nGeniusONE Service Assurance platform allows us to discover the underlying problems significantly faster in A) database communication, B) finding the application and user that is saturating an interlink between data centers, and lastly, C) to discover the flows of a specific application in the network.”
75-100%