Recovery Manager for SharePoint Case Studies



Case Study: Small Business Computer Services Company Speeds Recovery

Introduction

This case study of a small business computer services company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: 1 day
    • Site/site collection: 1 day
    • Web application: 1 day
    • Farm (disaster): 2 days
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • Unmet recovery time objectives/SLAs
    • User productivity interruptions
    • An inability to recovery a single item/document without restoring the entire library, list or site and compromising the live data
    • An inability to search for the lost item/document in recycle bins or backups
    • Full farm or web application failure with no straightforward way to recovery
    • An inability to delegate restore functions to help desk personnel without compromising SQL security
    • A lack of integration between their enterprise backup system and former recovery processes/tool, requiring its own SharePoint backup
    • A need for a SQL database engineer for every restore, slowing the process further

Use Case

  • Has 1 farm in their SharePoint environment.
  • Is currently backing up SharePoint with Quest vRanger Backup and Replication.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Integrate with current enterprise/SharePoint backup system
    • Reduce time to recovery
    • Enable quick and exact searches for lost items/document across recycle bins and multiple backups
    • Eliminate need for SQL database engineer involvement
    • Restore single item/document up to farm without compromising other live data
    • Restore items/documents to non-SharePoint locations when SharePoint is offline
    • Have full fidelity restores (permissions, metadata, workflow status, version history, etc.)
    • Preview items/documents prior to restore to ensure correct recovery
    • Locate data that they didn’t know was missing with a backup vs. live environment compare
    • Have full farm restore automation
    • Secure helpdesk delegation of recovery searches/finds
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Ease-of-use: highly differentiated
    • Time to recovery: highly differentiated
    • Recovery process: highly differentiated
    • Search for missing data: highly differentiated
    • Integration w/current backup: highly differentiated

Case Study: Global 500 Computer Hardware Company Reduces Recovery Time

Introduction

This case study of a Global 500 computer hardware company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Site/site collection: 2 days
    • Web application: 1 day
    • Farm (disaster): 2 days
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • User productivity interruptions
    • A lack of integration between their enterprise backup system and former recovery processes/tool, requiring its own SharePoint backup
    • A need for a SQL database engineer for every restore, slowing the process further

Use Case

  • Has 1 farm in their SharePoint environment.
  • Is currently backing up SharePoint with HP DataProtector.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Reduce time to recovery
    • Restore items/documents to non-SharePoint locations when SharePoint is offline
    • Have full fidelity restores (permissions, metadata, workflow status, version history, etc.)
    • Preview items/documents prior to restore to ensure correct recovery
    • Have full farm restore automation
    • Secure helpdesk delegation of recovery searches/finds
  • Purchased Site Administrator for SharePoint over the following competitors:
    • AvePoint
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Ease-of-use: highly differentiated
    • Time to recovery: highly differentiated
    • Recovery process: differentiated
    • Search for missing data: highly differentiated
    • Integration w/current backup: highly differentiated

Case Study: Small Business Consumer Services Company Quickly Locates Lost Data

Introduction

This case study of a small business consumer services company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Recovery Manager for SharePoint has significantly increased our productivity.”

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: 1/2 a day
    • Site/site collection: 1/2 a day
    • Web application: 1/2 a day
    • Farm (disaster): 1/2 a day
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • An inability to delegate restore functions to help desk personnel without compromising SQL security
    • A lack of integration between their enterprise backup system and former recovery processes/tool, requiring its own SharePoint backup

Use Case

  • Has 1 farm in their SharePoint environment.
  • Is currently backing up SharePoint with Native SharePoint/SQL backup.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Enable quick and exact searches for lost items/document across recycle bins and multiple backups
    • Eliminate need for SQL database engineer involvement
    • Restore single item/document up to farm without compromising other live data

Case Study: Computer Services Company Finds a Highly Differentiated Recovery Tool

Introduction

This case study of a small business computer services company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Recovery Manager for SharePoint has given us faster recoveries.”

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: 1 hour or less
    • Site/site collection: 1 hour or less
    • Web application: 1/2 a day
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • Unmet recovery time objectives/SLAs
    • User productivity interruptions
    • An inability to recovery a single item/document without restoring the entire library, list or site and compromising the live data
    • An inability to search for the lost item/document in recycle bins or backups

Use Case

  • Has > 5 farms in their SharePoint environment.
  • Is currently backing up SharePoint with Quest vRanger Backup and Replication.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Integrate with current enterprise/SharePoint backup system
    • Reduce time to recovery
    • Enable quick and exact searches for lost items/document across recycle bins and multiple backups
    • Eliminate need for SQL database engineer involvement
    • Restore items/documents to non-SharePoint locations when SharePoint is offline
    • Have full farm restore automation
  • Purchased Site Administrator for SharePoint over the following competitors:
    • Native processes
    • Commvault
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Ease-of-use: differentiated
    • Time to recovery: differentiated
    • Recovery process: highly differentiated
    • Search for missing data: highly differentiated
    • Integration w/current backup: differentiated

Case Study: Medium Enterprise Computer Software Company Reduces Recovery Time

Introduction

This case study of a medium enterprise computer software company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: 1 day
    • Site/site collection: 1 day
    • Web application: 1 day
    • Farm (disaster): 2 days
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • An inability to search for the lost item/document in recycle bins or backups
    • Full farm or web application failure with no straightforward way to recovery

Use Case

  • Has 1 farm in their SharePoint environment.
  • Is currently backing up SharePoint with Microsoft System Center Data Protection Manager.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Reduce time to recovery
    • Restore single item/document up to farm without compromising other live data
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Ease-of-use: differentiated
    • Time to recovery: highly differentiated
    • Recovery process: differentiated
    • Search for missing data: differentiated
    • Integration w/current backup: differentiated

Case Study: S&P 500 IT Services Company Leverages Enterprise Backup with Recovery Tool

Introduction

This case study of a S&P 500 computer services company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Recovery resolution has been great with Recovery Manager for SharePoint compared to other recovery tools.”

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: 2 days
    • Site/site collection: 2 days
    • Web application: 2 days
    • Farm (disaster): > 3 days
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • An inability to search for the lost item/document in recycle bins or backups
    • Full farm or web application failure with no straightforward way to recovery
    • A lack of integration between their enterprise backup system and former recovery processes/tool, requiring its own SharePoint backup
    • A need for a SQL database engineer for every restore, slowing the process further

Use Case

  • Has 4 farms in their SharePoint environment.
  • Is currently backing up SharePoint with Microsoft System Center Data Protection Manager.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Integrate with current enterprise/SharePoint backup system
    • Reduce time to recovery
    • Restore items/documents to non-SharePoint locations when SharePoint is offline
    • Have full fidelity restores (permissions, metadata, workflow status, version history, etc.)
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Ease-of-use: differentiated
    • Time to recovery: differentiated
    • Recovery process: differentiated
    • Search for missing data: differentiated
    • Integration w/current backup: differentiated

Case Study: Small Business Software Company Finds Relief for SharePoint Recoveries

Introduction

This case study of a small business computer software company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Recovery Manager for SharePoint is a great relief for us during a recovery scenario.”

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: 1 hour or less
    • Site/site collection: 1 day
    • Web application: 1 day
    • Farm (disaster): 2 days
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • Unmet recovery time objectives/SLAs
    • User productivity interruptions
    • An inability to recovery a single item/document without restoring the entire library, list or site and compromising the live data
    • Full farm or web application failure with no straightforward way to recovery
    • An inability to delegate restore functions to help desk personnel without compromising SQL security
    • A lack of integration between their enterprise backup system and former recovery processes/tool, requiring its own SharePoint backup

Use Case

  • Has 3 farms in their SharePoint environment.
  • Is currently backing up SharePoint with Symantec Backup Exec.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Integrate with current enterprise/SharePoint backup system
    • Reduce time to recovery
    • Eliminate need for SQL database engineer involvement
    • Restore single item/document up to farm without compromising other live data
    • Restore items/documents to non-SharePoint locations when SharePoint is offline
    • Have full fidelity restores (permissions, metadata, workflow status, version history, etc.)
    • Locate data that they didn’t know was missing with a backup vs. live environment compare
    • Have full farm restore automation
    • Secure helpdesk delegation of recovery searches/finds
  • Purchased Site Administrator for SharePoint over the following competitors:
    • Commvault
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Ease-of-use: differentiated
    • Time to recovery: differentiated
    • Recovery process: highly differentiated
    • Search for missing data: differentiated
    • Integration w/current backup: differentiated

Case Study: Small Business Professional Services Company Reduces Recovery Time

Introduction

This case study of a small business professional services company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We reduced the recovery time of documents with Recovery Manager for SharePoint.”

Challenges

  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: > 3 days
    • Web application: > 3 days
    • Farm (disaster): > 3 days
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • An inability to search for the lost item/document in recycle bins or backups
    • A lack of integration between their enterprise backup system and former recovery processes/tool, requiring its own SharePoint backup
    • A need for a SQL database engineer for every restore, slowing the process further

Use Case

  • Has 1 farm in their SharePoint environment.
  • Is currently backing up SharePoint with Quest LiteSpeed for SQL Server.

Results

  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Integrate with current enterprise/SharePoint backup system
    • Reduce time to recovery
    • Restore single item/document up to farm without compromising other live data
    • Restore items/documents to non-SharePoint locations when SharePoint is offline
  • Purchased Site Administrator for SharePoint over the following competitors:
    • Native processes
    • Commvault
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Recovery process: differentiated
    • Search for missing data: highly differentiated