100% of Customers Surveyed Improve Identification of Network Issues with nGeniusONE
Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.
75-100% 50-74% 25-49% 10-24% Up to 10%
Problem Identification |
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How much have you reduced the mean time to knowledge (MTTK) by identifying the root cause of service degradations or outage problems with NETSCOUT’s proactive service triage as compared to an alternative solution?
NETSCOUT nGeniusONE gives you a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NETSCOUT allows you to pinpoint the cause of most performance related issues.
— IT Professional, Large Enterprise Food Company
Large Enterprise Aerospace & Defense Contractor Recommends NETSCOUT, saying:*
“The NETSCOUT nGeniusONE solution is a very solid product. It helps our technical people drill down to the problem very quickly, thus saving us a lot of time with MTTK.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.
— Dhaval Parikh, Senior Network Administrator, BT America Inc
I have solved problems in my network using NETSCOUT products. We now have visibility into service-enabling protocols used to deliver voice services, which bolsters the identification of issues.
— Operations Manager, Large Enterprise Media & Entertainment Company
Having the NETSCOUT nGeniusONE dashboard gives us a ‘one-stop shop’ in application visibility. It also allows other IT specialties to monitor their services more proactively, keeping ahead of service related issues. All of this helps to improve customer service and provide more value to the organization. It is an extremely reliable product with excellent customer support.
— IT Manager, Large Enterprise Health Care Company
With nGeniusONE from NETSCOUT, I get reports that show where the performance problem was created. The nGeniusONE solution helps reduce time spent searching for a root cause and increases the time available to spend on other functions.
— Network Administrator, Global 500 Aerospace & Defense Company
NETSCOUT provides visibility precision at multiple layers of the OSI model. This includes the ability to drive at the who/what/when of the infrastructure.
— IT Director, Medium Enterprise Transportation Services Company