MTTK



100% of Customers Surveyed Improve Identification of Network Issues with nGeniusONE

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Problem Identification

100% of Customer-Survey Respondents Reduced MTTK with NETSCOUT

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Reduced MTTK

4 out of 5 NETSCOUT Customers Reduce MTTK by 80% or More and Decreased Operational Costs

How much have you reduced the mean time to knowledge (MTTK) by identifying the root cause of service degradations or outage problems with NETSCOUT’s proactive service triage as compared to an alternative solution?

95% or greater: 21%
90% or greater: 11%
85% or greater: 18%
80% or greater: 32%
Other: 19%

Famous Telecom Dramatically Reduces MTTK

A large enterprise telecommunications services company reduced MTTK by 75-100% with NETSCOUT.

Telecom Identifies Network Problems a Stunning 75-100% Faster

A large enterprise telecommunications services company improved problem identification by a shocking 75-100% with NETSCOUT nGeniusONE Service Assurance platform.

Dramatic Drop in MTTK

A large enterprise telecommunications services company reduced MTTK by an eye-catching 75-100% with NETSCOUT.

nGeniusONE Saves Time

A large enterprise energy & utilities company improved problem identification by 75-100% with NETSCOUT.

Railroad Company Improves Network Monitoring

We are now able to quickly determine the cause of network problems, like a congestion issue that we had, which we weren’t able to do before.

Engineer, Global 500 Transportation Services Company

World Renowned Telecom Substantially Reduces MTTK

A Global 500 telecommunications services company reduced MTTK by 75-100% with NETSCOUT.

Fortune 500 Telecom Greatly Improves Problem Identification

A Global 500 telecommunications services company improved problem identification by 75-100% with NETSCOUT.

Prominent Telecom Improves MTTK

The NETSCOUT nGeniusONE product helps tremendously in identifying issues quickly at the application level. This is invaluable.

IT Director, Global 500 Telecommunications Services Company

nGeniusONE a Tour de Force of Service Assurance

NETSCOUT nGeniusONE gives you a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NETSCOUT allows you to pinpoint the cause of most performance related issues.

IT Professional, Large Enterprise Food Company

Incredible Reduction in MTTK

Lincoln National Corporation, a Fortune 500 financial services company, reduced time spent troubleshooting in the war room by a whopping 75-100% with NETSCOUT.

Lincoln Financial Group: “nGeniusONE is All Knowing”

The NETSCOUT nGeniusONE tool is ‘all knowing.’ It helps us with identifying who and what people — and applications — were causing network congestion and other problems.

John Griggs, Network Administrator, Lincoln National Corporation

MTTK Time Reduced for Aerospace & Defense Contractor

Large Enterprise Aerospace & Defense Contractor Recommends NETSCOUT, saying:*

“The NETSCOUT nGeniusONE solution is a very solid product. It helps our technical people drill down to the problem very quickly, thus saving us a lot of time with MTTK.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

BT America Loves NETSCOUT for Its Service Assurance Capabilities

It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.

Dhaval Parikh, Senior Network Administrator, BT America Inc

Vastly Enhanced Operational Visibility into Network

I have solved problems in my network using NETSCOUT products. We now have visibility into service-enabling protocols used to deliver voice services, which bolsters the identification of issues.

Operations Manager, Large Enterprise Media & Entertainment Company

NETSCOUT nGeniusONE a “One-Stop Shop” for Service Triage

Having the NETSCOUT nGeniusONE dashboard gives us a ‘one-stop shop’ in application visibility. It also allows other IT specialties to monitor their services more proactively, keeping ahead of service related issues. All of this helps to improve customer service and provide more value to the organization. It is an extremely reliable product with excellent customer support.

IT Manager, Large Enterprise Health Care Company

ANPI Saves “Massive Amounts of Time”

Using nGeniusONE, we are able to go back in time and gather data about an issue without trying to reproduce it. This saves massive amounts of time in resolving [network] issues.

Rick Hopkin, Engineer, ANPI

Complete Visibility into Network

The nGeniusONE Service Assurance platform product provides us an end-to-end view of our entire infrastructure.

Engineer, Medium Enterprise Health Care Company

Troubleshooting Time Greatly Reduced

Netcontroll diminished troubleshooting time by an astonishing 75-100% just by using NETSCOUT service assurance solutions.

MTTK Drastically Improved

Netcontroll improved problem identification with network issues by 75-100% with the NETSCOUT nGeniusONE Service Assurance platform.

Network Admin Uses NETSCOUT Solution to Reduce MTTK by 85% and Foster IT Collaboration

With nGeniusONE from NETSCOUT, I get reports that show where the performance problem was created. The nGeniusONE solution helps reduce time spent searching for a root cause and increases the time available to spend on other functions.

Network Administrator, Global 500 Aerospace & Defense Company

IT Director gets extraordinary L2-L7 service performance insight with smart data

NETSCOUT provides visibility precision at multiple layers of the OSI model. This includes the ability to drive at the who/what/when of the infrastructure.

IT Director, Medium Enterprise Transportation Services Company

Federal Gov’t Agency Dramatically Reduces MTTK

A U.S. federal government agency slashed MTTK by 75-100% using NETSCOUT nGeniusONE Service Assurance platform.