From Paper to Paperless



ChiroTouch Case Study

Health Connections Family Chiropractic

Introduction

This case study of Health Connections Family Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Reviewed 5 different programs and this one was the most recommended.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Rich feature set addressing the full practice functionality
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Scheduling: good improvement
    • Patient flow: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Maple Lake Chiropractic

Introduction

This case study of Maple Lake Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • We used ChiroTouch while working as associate doctors.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Gold Standard Healing Center

Introduction

This case study of Gold Standard Healing Center is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“ChiroTouch is the complete package.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Address lack of time to keep up with business and personal life
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Personal injury practice.
  • Decided to use ChiroTouch because of the following:
    • A promotional offer
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Ignite Family Chiropractic

Introduction

This case study of Ignite Family Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“I love the ease of using ChiroTouch.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
    • A referral from a chiropractic coach or business coach
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Native iPad integration
    • Personal 1-on-1 training
    • Ease of use
    • On-premise solution (vs. a cloud product)

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

Elevated Health Chiropractic

Introduction

This case study of Elevated Health Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“ChiroTouch is very user-friendly and intuitive, which is why I love it so much. It makes completing your daily soap notes easy and stress-free.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
  • Bought ChiroTouch as their first EHR software out of chiropractic school

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Demo
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Native iPad integration
    • Unlimited phone and chat support
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • I dont have any comparison since I’ve never used another software, or not had EHR.
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Scheduling: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Move Well Chiropractic & Bodywork, LLC – Cash practice stays caught up with their charting and notes

Introduction

This case study of MoveWell Chiropractic & Bodywork, LLC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Address lack of time to keep up with business and personal life
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

This family/pediatric wellness practice switched from paper to paperless and experiences less hassle now!

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

CT is extremely user-friendly and provides quite a lot of training resources.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a chiropractic coach or business coach
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTIntake Premium 2.0 intake forms
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

ChiroTouch receives 10/10 from this DC who went from paper to paperless.

Introduction

This case study of a small business professional services company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Personal injury practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased retention of existing clients
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Customer Statistic

Less hassle by going paperless with CTPayments

50% of ChiroTouch customers who use CTPayments have seen less hassle vs. paper-based systems since using ChiroTouch.

50%

ChiroTouch Customer Fact

This small cash practice is now paperless, and loves it!

Cash practice from California has seen staff is regularly caught up on charting and SOAP notes, improved staff communication and compliance posture, and experiences less hassle vs. paper-based systems since using ChiroTouch.

ChiroTouch Customer Satisfaction Rating

Switch for speed

A Doctor of Chiropractic at a small business wholesale distribution company would be very likely to recommend ChiroTouch for this reason:

I used to use paper records and a billing company. I like the speed and ability to do everything myself.

ChiroTouch Customer Fact

Join this doc who’s mobile and happy!

My office is regularly caught up on charting / SOAP notes, has less hassle vs. paper-based systems, and more mobility with iPad apps since using ChiroTouch.